Conflict Resolution Skills in the Workplace
3.5 (97 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
519 students enrolled
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Conflict Resolution Skills in the Workplace

Step by Step Process for Improving Your Conflict Resolution Skills
3.5 (97 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
519 students enrolled
Created by Adam Karsh
Last updated 8/2015
English
Price: $75
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
View Curriculum
Requirements
  • No prior knowledge is required to benefit from this course, although a basic knowledge of psychology and communication can come in very handy.
Description

Grab this course at it's current discounted price before it goes back to $97 soon!

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Students will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
Who is the target audience?
  • This course is ideal for professionals or entrepreneurs for whom conflict resolution skills are required due to the nature of their profession
  • This course is also very useful for parents and couples to learn how to resolve conflicts among children as well as between partners
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Curriculum For This Course
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Conflict Resolution Anatomy
16 Lectures 36:08

Case Study 2
00:44

Creating an Effective Atmosphere
04:09

Case Study 3
00:36

Creating a Mutual Understanding
03:00

Case Study 4
00:36

Focusing On Individual & Shared Needs
04:02

Case Study 5
00:39

Getting to the Root Cause
04:50

Case Study 6
00:43

Generating Options
02:59

Case Study 7
00:40

Building a Solution
04:05

Case Study 8
00:36

The Short Version of the Process
03:35

Case Study 9
00:36
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Conclusion
3 Lectures 03:55
Additional Tools
02:54

Case Study 10
00:39

Closing
00:22
About the Instructor
Adam Karsh
4.1 Average rating
2,489 Reviews
16,612 Students
54 Courses
Qualified Psychologist | Personal Development Coach

Adam Karsh is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.