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Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Students will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
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|Section 1: Introduction|
An Introduction to Conflict ResolutionPreview
Case Study 1Preview
|Section 2: Conflict Resolution Anatomy|
Conflict Resolution Styles with TKIPreview
Case Study 2
Creating an Effective Atmosphere
Case Study 3
Creating a Mutual Understanding
Case Study 4
Focusing On Individual & Shared Needs
Case Study 5
Getting to the Root Cause
Case Study 6
Case Study 7
Building a Solution
Case Study 8
The Short Version of the Process
Case Study 9
|Section 3: Conclusion|
Case Study 10
Adam Karsh is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.