Managing conflict with skill and confidence
4.3 (39 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Managing conflict with skill and confidence

Understanding conflict and resolving disagreements with confidence at work and in life
Best Seller
4.3 (39 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
751 students enrolled
Last updated 6/2017
English, Portuguese
Current price: $10 Original price: $45 Discount: 78% off
5 hours left at this price!
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  • 1 hour on-demand video
  • 4 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
  • The vital keys to preventing escalation and dispute.
  • How to turn potential flare-ups into constructive conversations.
  • Ways to engage with people who might become confrontational.
View Curriculum
  • There are no special requirements for taking this course, anyone can do it.

Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflict at work starts with disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.

Conflict is immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.

Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department. 

This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures.

In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.

By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.

This short course will give a better understanding of: 

  • A framework for handling conflict and disputes with confidence
  • Patterns of conflict and how it escalates
  • How to stop a disagreement escalating into a dispute
  • When and how to intervene in a dispute between others
  • The key communication steps you need to resolve a conflict
  • How to avoid confrontation and deadlock
  • How to move from confrontation to constructive conversations.

Who is the target audience?
  • Anyone who wants to learn how to turn potential conflicts into constructive conversations.
  • People who want to be more confident when dealing with conflict.
  • Managers who need to improve their conflict resolution skills.
  • Helping professionals who need to engage with clients and avoid confrontation.
  • Trainee mediators, conflict resolvers, arbitrators and lawyers.
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Curriculum For This Course
22 Lectures
Introduction to Conflict
3 Lectures 09:34

Conflict is inevitable wherever people live, work, or otherwise come together. Learning how to manage disputes so that they don't erupt into conflict is a vital life skill.

Preview 04:32

How well have you retained the key points from this video lecture?

Check your understanding of section 1 – Introduction to Conflict
4 questions
Models and Stages of Conflict and Dispute
4 Lectures 14:25
The Conflict Spiral

The Four Horsemen

Stages on the route to conflict

Do you understand the contents of this lecture well enough to begin to use some of these ideas?

Check your understanding of section 2 – Models and stages of conflict & dispute
4 questions
Stepping In
6 Lectures 20:13
How Can You Calm Things Down?

The Conflict Triangle

Focus on Interests not Positions

Judgement or Curiosity?

Building Rapport

Cooling a Dispute

Check your understanding section 3 – Taking Control in a Dispute
4 questions
How to Calm Things Down
5 Lectures 09:16
The 'X-Y-Z' Formula

Focus on the Relationship

Core Components of Understanding

Equality of Voice

Section 4 Summary

Check your understanding of section 4 – How to Calm Things Down
4 questions
Handling Yourself Around Conflict
4 Lectures 16:49
Three Things to Remember about Conflict

Steps to Managing Emotions

The RISK Reminder

Course Summary

Check your understanding of section 5 – Handling Yourself Around Conflict
3 questions
About the Instructor
Skill Boosters
4.5 Average rating
554 Reviews
6,200 Students
19 Courses
Courses for inclusive, productive and healthy workplaces

At Skill Boosters we work with leading subject matter experts to design, develop and deliver training for the workplace.  We are passionate about delivering behavioural training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.

Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.

Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.

Barry Winbolt
4.4 Average rating
228 Reviews
2,355 Students
4 Courses
Training good people to be great

BARRY WINBOLT MSc. is a trainer, mediator, psychotherapist and writer.
For more than 25  years he has advised people in many cultures on how to
improve their working relationships and enhance the quality of their
lives. Over the same period he has provided professional training in
conflict management, communication skills, Solution Focused Brief
Therapy, workplace mediation and related topics.