Conflict Management with Emotional Intelligence
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Conflict Management with Emotional Intelligence

Develop your interpersonal skills to manage disagreements, difficult situations and interactions
Best Seller
4.5 (22 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
706 students enrolled
Created by Robin Hills
Last updated 9/2017
English
Current price: $10 Original price: $180 Discount: 94% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • 6 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand what conflict is about and how people react to conflict
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships
  • Have an insight into the various modes that can be used in conflict resolution
  • Understand your own mode of conflict and how this helps or hinders you in working with conflict.
  • Determine emotional responses from rational responses in conflict.
  • Explain your behavioural preferences around managing and working with time and how this impacts upon your flexibility.
  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties
  • Use emotional intelligence to resolve conflict and build emotional bonds
View Curriculum
Requirements
  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • A keenness to identify and understand the different causes of conflict.
  • An interest in how interactions with other people work and how to build them more effectively.
Description

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around.  Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.

Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations.  Where there are people, there is conflict.  

Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs.  It is not that conflict occurs that is the issue, it is how it is managed. 

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict.  In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking.  Managing conflict involves using skills such as rapport, empathy and listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations.

The course, also, covers flexibility and how you use behavioural preferences around working with time.  Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict. 

This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course.  Conflict cannot be managed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are FIVE practical activities included within the course that are designed to help you understand conflict management and how you can improve in working with conflict.  All of them require you to engage with your team and do some work outside of the course.

This course is being continually refined and updated to ensure it remains current and relevant.

Latest update - September 2017


Who is the target audience?
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
  • This course will support anyone who is regularly involved in managing or resolving conflict.
Students Who Viewed This Course Also Viewed
Curriculum For This Course
56 Lectures
02:03:27
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Introduction to Conflict Management with Emotional Intelligence
4 Lectures 06:58

This introduction gives an brief overview of the course on the course Conflict Management with Emotional Intelligence.

Preview 01:50

Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.

Preview 02:15

Details about this course on the Udemy platform with details of a competition to encourage you to complete the course.

Preview 01:59

This lecture looks at some of the learning objectives covered in this course.

Preview 00:54
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What is Conflict?
4 Lectures 15:43

Conflict is often viewed negatively but conflict occurs on a very regular basis in work environments.

Preview 02:44

This lecture looks at the sources, the costs and the benefits of conflict.

The Issue of Conflict
05:55

This lecture looks at the importance of trust in working with conflict.  It covers the factors that you need to consider that will impact upon the conflict and its resolution.

Conflict and Trust
01:34

This lecture looks at bullying in the workplace.  

Bullying is a BIG issue that lends itself to a full course on the subject.  The lecture gives a brief overview of what bullying is (and what it is not), how it occurs, and what you can do when you believe you are being subjected to bullying. 

Bullying at Work
05:30
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Practical Activity - Exploring Conflict
1 Lecture 01:40

This is a practical activity that gets you to look at what you consider the word "conflict" to mean.  It gets you to involve about 4 or 5 other people to find out what they understand the word to mean too.  

The discussion this generates will be very interesting.

Practical Activity - Exploring Conflict
01:40
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Emotional Intelligence and Conflict
8 Lectures 16:08

This lecture looks at how your emotional intelligence is based on an interplay between your environment and your behaviour.

The Emotional Intelligence Cycle
00:55

This lecture looks at the basic skills that underpin communication and emotional intelligence.

Communication
01:03

This lecture looks at how you respond to emotionally intense situations through four types of response. 

Responses to Emotional Situations
02:16

This lectures looks at how emotions can easily escalate in conflict situations.

Emotions in Conflict
01:22

This lecture looks at the cycle of behaviour that occurs when attitude drives behaviour.  There are some insights in how to break this cycle to stop it from escalating.

The Cycle of Behaviour
01:30

This lecture covers ways in which fight and flight behaviour can be managed in situations of conflict.

Managing Fight and Flight Behaviour
02:23

A freeze attack occurs when the emotional part of your brain takes over so that you are unable to respond rationally to a situation that causes you stress.  It is very difficult to react in the grip of a freeze attack.  

This lecture looks at what you can do to prepare yourself so that a freeze response is less likely to occur.

Tips to Prevent a Freeze Attack
06:03

Here are a series of hints and tips for demonstrating ideal behaviours for ideal interactions.

Ideal Interactions
00:36
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The Chimp Paradox
7 Lectures 11:56

The Chimp Paradox, written by Steve Peters a leading UK sports psychologist, is based on simple metaphor for the battle between the rational (Human) and emotional (Chimp) aspects of our minds and the interplay between them which underscores virtually every aspect of our lives.

The Chimp Paradox
00:33

This lecture looks at the Chimp Paradox metaphor that gives some insights into the workings of the brain.

The Brain and The Chimp Paradox
00:48

This lecture looks at the structure of the brain with a very simple, but practical overview.  

Basic Anatomy of the Brain
02:31

This lecture looks at some of the basic drives behind your Chimp's behaviour.

What Basically Drives the Chimp
00:29

This lecture looks at how the Chimp works - why it is so powerful and can be so difficult to manage.

How the Chimp Works
02:24

The third part of the Chimp Paradox model.  The computer works with stored information - memories, values and beliefs. 

How accurate is your computer and how do you maintain it?

The Computer
03:11

Recent research is suggesting that what we thought about where emotions are generated in the brain may not be strictly correct.

Preview 02:00
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Practical Activity - Chimp Reactions and Human Emotions
1 Lecture 00:42

This is a practical activity that gets you to think about a Chimp response and a Human response to a number of situations.

(I know that it is very easy to ignore this but you will not develop your awareness of your flexibility from just watching the video lectures!)


Practical Activity - The Chimp Paradox
00:42
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Modes of Conflict
7 Lectures 14:06

The Thomas-Kilmann Conflict Mode Model is a really useful tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.

This lecture introduces this part of the course which covers the Thomas-Kilmann Conflict Mode Model in detail.

The Thomas Kilmann Model of Conflict
04:16

This lecture covers the Compromising mode of conflict as described by the Thomas-Kilmann Conflict Mode Model.

Compromising
01:49

This lecture covers the Competing mode of conflict as described by the Thomas-Kilmann Conflict Mode Model.

Competing
01:39

This lecture covers the Collaborating mode of conflict as described by the Thomas-Kilmann Conflict Mode Model.

Collaborating
01:51

This lecture covers the Avoiding mode of conflict as described by the Thomas-Kilmann Conflict Mode Model.

Avoiding
02:04

This lecture covers the Accommodating mode of conflict as described by the Thomas-Kilmann Conflict Mode Model.

Accommodating
01:47

This lecture covers some basic skills in conflict resolution.

Basic Skills in Conflict Resolution
00:40

Daphne's departmental meeting in a couple of weeks to discuss future strategy with a view to putting some recommendations to the Board for consideration.  In order for the recommendations to be seriously considered, budgets have to be determined and presented.

Each part of the department will need to review its contribution to sales, savings, turnover and profitability.  

The meetings are normally well organised but some people are less well prepared than others which can lead to frustration and further meetings.


Conflict Modes
6 questions
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Practical Activity - Assess your Preferred Conflict Mode
1 Lecture 10:17

This is a practical activity that gets you to assess your own mode of conflict using a version of the Thomas Kilmann questionnaire.

The Thomas-Kilmann Conflict Mode tool is a really useful tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics and for empowering them to choose the appropriate style for any situation.

Thomas Kilmann Conflict Mode Questionnaire
10:17
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Flexibility
6 Lectures 12:38

This section looks at flexibility and adaptability which can lead to issues leading to differences of opinion around how things are done.  This lecture gives an overview of this section on flexibility and covers the learning objectives.

Flexibility - Objectives
01:47

This lecture looks at how your personal preferences influence your attitude to flexibility and impacts upon your behaviour.

Flexibility Preferences
03:01

This lecture looks at the behavioural differences between Planning and Spontaneous Types and what these differences mean.

Planning and Spontaneous Types
03:24

This lecture explores ways that you can be more flexible irrespective of your preferences.

How to be More Flexible
01:47

Change requires flexibility and adaptability. This lecture looks at how to work with, and adapt to, change more effectively.

Working with Change
01:24

This lecture reviews this section on flexibility and adaptability and introduces the accompanying exercise.

Flexibility - Review
01:15
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Practical Activity - Flexibility
1 Lecture 01:15

This practical activity gets you to assess and focus on how you use your time preference.  This will help you to understand your adaptability under pressure.

If you are going to learn about how flexible you are when working under pressure, it is important that you complete this practical activity

(I know that it is very easy to ignore this but you will not develop your awareness of your flexibility from just watching the video lectures!)

Practical Activity - Flexibility
01:15
4 More Sections
About the Instructor
Robin Hills
4.3 Average rating
359 Reviews
9,022 Students
10 Courses
Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.