Conflict Engagement for the Healthcare Provider.
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Conflict Engagement for the Healthcare Provider.

Techniques and tactics for conflict understanding, management and resolution in Healthcare delivery.
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2 students enrolled
Last updated 12/2016
English
Price: $30
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Negotiate effectively and mediate conflict as a third party referee for disputes in and out of the medical environment. Upon completion of the course, the student should be able to identify the major categories of dispute recognition, conflict management, and understand the difference between positional and distributive bargaining, interest-based negotiation and mediation, the narrative models for conflict resolution, and the risks associated with both private and public adjudicated cases. The student will understand the methods and risks associated with discourse of adverse events and learn the methods to proactively manage emerging conflicts through facilitative communication and appreciative inquiry. The student will observe several clinical scenarios that generate conflict and understand the management of these disputes from both an academic and practical intervention by the conflict resolution specialist.
View Curriculum
Requirements
  • Conflict engagement and dispute resolution is a critical part of the Federally mandated Quality Healthcare Initiatives, designed to minimize errors in patient medical care delivery. In addition, hostility between healthcare providers is pervasive, creating a dysfunctional work environment. Every healthcare provider has experienced the stress and difficulties with managing complex patient care while dealing with a barrage of conflict scenarios that can be psychologically stressful and professionally debilitating. This course requires no prerequisites other than on-the-job experience as a healthcare professional, from therapist through physician.
  • The student will need only to understand the dynamics of the healthcare environment and be interested in this field of personal improvement.
Description

This animated course is designed to introduce both medical personnel and ADR advocates, from facilitators to mediators, to the state of the art concepts and practical interventions in dispute management using a variety of published techniques.  Healthcare requires a collaborative and integrative approach to ensure excellent communication and superb medical delivery.  Improving interpersonal communication while logically and methodically analyzing positions, interests and developing common ground when conflicts arise ensures a team approach that embraces the quality initiatives required to practice and thrive. Disclosure following adverse events is discussed in great detail. 

Who is the target audience?
  • Any person interested in conflict identification, risk management, administrative quality control, and every healthcare provider who deals with the intensity of stressors affecting one's life while trying to deliver quality medical care.
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Curriculum For This Course
16 Lectures
01:44:51
+
Understanding the big Picture of Healthcare conflict and the discipline of ADR
16 Lectures 01:44:51


Strategy for the Healthcare Professional Part 2
06:21

Strategy for the Healthcare Professional Part 3
10:33

Strategy for the Healthcare professional Part 4
07:15

Strategy for the Healthcare Professional Part 5
04:28

Strategy for the Healthcare Professional Part 6
04:21

Strategy for the Healthcare Professional Part 7
09:48

Strategy for the Healthcare Professional Part 8
07:41

Strategy for the Healthcare Professional Part 9
10:28

Strategy for the Healthcare Professional Part 10
05:02

Mock Conflict Analysis 1
06:52

Mock Conflict Analysis 2
06:28

Mock Conflict Analysis 3
07:19

Mock Conflict Analysis 4
05:02

Finale
00:45
About the Instructor
Dr. Schneider, MD FAANS, MSC
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0 Reviews
2 Students
1 Course
Physician & Surgeon and Dispute Resolution Specialist

Neurological Surgeon, Board Certified, Spine Fellowship training
Previous Assistant professor at University of Southern California, University of Texas San Antonio and the University of Utah

Diplomate American Board Neurological Surgery Nov 1997
Fellow, American Association of Neurological Surgeons.
Partner, Director business development Yellowstone Neurosurgical Associates.
Founder and Partner, Capital Claim Association of America, LLC
Founder Northern Rockies Neuroscience Center of Excellence.
Founder and Director, Northern Rockies Neuroscience Foundation, 501c  
Founder and owner Northern Rockies Neuro-Spine, LLC.
President and CEO Northern Rockies Insurance Group.  
Founder Northern Rockies Neurosurgeons, LLC
Founder , Partner and Director, OMNI Center, Orthopedic Musculoskeletal Neurological Institute.
Consultant Surgical Expert, Alphatec Corp, San Diego California
Master's Degree program in Alternative Dispute Resolution, Creighton University School of Law