ComputerCavalry: I.T HelpDesk Experience
3.8 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,060 students enrolled
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ComputerCavalry: I.T HelpDesk Experience

Discover what is needed to be successful for any I.T HelpDesk Tech
New
3.8 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,060 students enrolled
Created by Korey Sheppard
Last updated 9/2017
English
English [Auto-generated]
Price: Free
Includes:
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Entry Level I.T Experience
View Curriculum
Requirements
  • A+ Certification
Description

This course will provide you with entry level I.T experience for the I.T HelpDesk Position. We cover the top 10 areas of any I.T HelpDesk / I.T Technician job position. Explained in very clear and easy to understand demonstrations ComputerCavalry will cover topics such as “How to Troubleshoot?” and “Active Directory Users and Computers”

Who is the target audience?
  • Anyone Beginning their I.T Career
Compare to Other Computer Science Courses
Curriculum For This Course
10 Lectures
01:33:46
+
Introduction
10 Lectures 01:33:46
Introduction to the I.T HelpDesk
24:20

How to properly Trouble Shoot PC Issues
04:19

Screen Sharing with Team-viewer and Join.me
07:02

Active Directory Users and Computers demonstrated and explained
14:11

Introduction to Microsoft Outlook
08:01

Common Password Locations: Credential Manager
03:30

Common Password Locations: Google Chrome
04:50

Common Password Locations: Wifi
04:19

What is the Internet?
10:10

Basic Networking: ipconfig, ping, pathping
13:04
About the Instructor
Korey Sheppard
4.2 Average rating
32 Reviews
2,411 Students
2 Courses
ComputerCavalry

My name is Korey Sheppard. I have over 10 years experience in the I.T industry under System Administration. I am also the CEO and founder of ComputerCavalry an online video content provider of Computer System Education. 

We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC Complexity and replace it with Memorable Simplicity.

The Rocket Science section highlights little known facts, features, and cool applications that will make your life easier. Whether you’re a “not so tech savvy” User or a Seasoned Technician at Computer Cavalry there is something here for all levels of familiarity.