Communication , negotiation and Customer service skills A>Z
3.8 (8 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,333 students enrolled
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Communication , negotiation and Customer service skills A>Z

Improve communication , negotiation , dealing , decision making skills get ready to learn Customer Relation Management
3.8 (8 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,333 students enrolled
Last updated 11/2015
English
Price: $20
30-Day Money-Back Guarantee
Includes:
  • 3.5 hours on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Have excellent communication skills
Able to speak to any kind of people
Improve talking skills for job's interview
Improve self confident
Teach others !
View Curriculum
Requirements
  • Your computer
  • Pen and Paper
  • Motivation
Description

Welcome everybody !

This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !

This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !

Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !

I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !

This course will teach you how to help customers and ?

- Customer relationship management

- How to re act while speaking with angry customers

- How to help customers in real , not by words only

- How to negotiate to both parties , customers and partners

- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.

- Follow-up Skills with customers

- Voice control and anger management

- Time management

- Planning

And much more !

  1. This course include a very high quality recorded videos that works on Full HD screens
  2. The sound quality is high enough so you don't really need headphones if you don't have one already.
  3. This course will be updated on weekly basis until its fully completed
  4. Discussions are always welcome , will always follow up with you !

Are you ready ? Click on Take this course and let's get started.

* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.

Who is the target audience?
  • Take this course if you are looking forward to work as a customer service
  • Working at a position where you need to support other colleagues
  • Take this course if you are willing to improve your communication skills with people , workers or even managers
  • Take this course if you are totally interested learning how to improve your decision making while supporting customers
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Curriculum For This Course
Expand All 43 Lectures Collapse All 43 Lectures 03:20:46
+
Introduction
1 Lecture 09:49
+
Basics to know !
8 Lectures 37:43

Requirements from you
07:29

Test number 1
3 questions

Communication with others
03:21

Communication types
02:36

Quality assurance
04:15

Test number 2
4 questions

3rd Party communications
04:41

Intelligence part
07:04

End of Chapter 1
01:49

Test number 3
3 questions
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Communication skills - Deal with customers
20 Lectures 01:34:56
Important skills - Must have
05:39

Training session
07:47

Improving quality of service
05:36

Test 1
3 questions

Quality of communication - Face to face
06:51

Quality of communication - E-mail
07:48

Quality of communication - Phone
05:23

Download this one ! and keep in mind those steps mentioed

Phone skills - To read
1 page

Test 2
5 questions

Customer returning , Customers likes - Important
04:53

Customer returning , Customer dislikes - Important
04:42

Customer returning - Solutions
02:59

Customer returning - Part 2
06:05

Follow up - skills and how
04:39

Problem solving skills
03:23

Negotiation skills - Important
05:34

Examples - Situations
01:29

Test 3
5 questions

Willing to help
04:17

Voice control reactions - experience and skills
03:43

Voice Control - Controlling and skills
05:10

Time management
05:59

End of the course
02:59

Test 4
3 questions
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You are in control !
7 Lectures 29:05
Speaking techniques
05:51

Positive first impression - First attempt
02:44

Test 1
3 questions

First impression - Golden rule
03:48

Watch the conflict !
06:28

Business section - Decision making
03:39

Handling complaints - Skills offered
05:00

The End !
01:35

Test 2
4 questions
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Communication skills
6 Lectures 25:13
Communication strategy
03:33

Major - Minor factors of communication
05:31

Barriers to have a conversation
05:09

Art of listening
03:34

Responding to people
03:17

Important points - Why we are communicating ?
04:09

Test
5 questions
+
Bonus!
1 Lecture 00:00
Bonus
3 pages
About the Instructor
Mr. Fadi Gilbert Char
4.3 Average rating
802 Reviews
27,435 Students
11 Courses
Instructor at Udemy

Fadi Gilbert Char

B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management

My mission is to help you learning, improve your skills, increase your knowledge, and empower your CV.

" Share your knowledge "