Communication , negotiation and Customer service skills A>Z
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Welcome everybody !
This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !
This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !
Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !
I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !
This course will teach you how to help customers and ?
- Customer relationship management
- How to re act while speaking with angry customers
- How to help customers in real , not by words only
- How to negotiate to both parties , customers and partners
- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.
- Follow-up Skills with customers
- Voice control and anger management
- Time management
And much more !
Are you ready ? Click on Take this course and let's get started.
* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.
Not for you? No problem.
30 day money back guarantee.
Learn on the go.
Desktop, iOS and Android.
Certificate of completion.
|Section 1: Introduction|
Introduction ! Thanks for visitingPreview
|Section 2: Basics to know !|
Requirements from you
Test number 1
Communication with others
Test number 2
3rd Party communications
End of Chapter 1
Test number 3
|Section 3: Communication skills - Deal with customers|
Important skills - Must have
Improving quality of service
Quality of communication - Face to face
Quality of communication - E-mail
Quality of communication - Phone
|Lecture 16||1 page|
Download this one ! and keep in mind those steps mentioed
Customer returning , Customers likes - Important
Customer returning , Customer dislikes - Important
Customer returning - Solutions
Customer returning - Part 2
Follow up - skills and how
Problem solving skills
Negotiation skills - Important
Examples - Situations
Willing to help
Voice control reactions - experience and skills
Voice Control - Controlling and skills
End of the course
|Section 4: You are in control !|
Positive first impression - First attempt
First impression - Golden rule
Watch the conflict !
Business section - Decision making
Handling complaints - Skills offered
The End !
|Section 5: Communication skills|
Major - Minor factors of communication
Barriers to have a conversation
Art of listening
Responding to people
Important points - Why we are communicating ?
|Section 6: Bonus!|
Fadi Gilbert Char
Originally Syrian currently living in Germany
I've got 5 years experience in teaching , i started to teach Arabic language for foreigners in many Arabic countries and now in doing the same in Germany.
I have taught in Lebanese International University as a trainee teacher, in HH-Worms ( university of applied science ) and giving individual/private classes as well.
I've got 9 years of experience in Computers, since i used to own a computer shop.
I have studied:
B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management
" Share your knowledge " is what i do, i believe that education must be provided everywhere, online/offline and according to this i am spreading knowledge and everything i know to you.
My mission is to help you learn and to improve your skills through those courses that i have created for you.