Communication , negotiation and Customer service skills A>Z

Improve communication , negotiation , dealing , decision making skills get ready to learn Customer Relation Management
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$95
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  • Lectures 43
  • Contents Video: 3.5 hours
    Other: 4 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2015 English

Course Description

Welcome everybody !

This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !

This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !

Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !

I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !

This course will teach you how to help customers and ?

- Customer relationship management

- How to re act while speaking with angry customers

- How to help customers in real , not by words only

- How to negotiate to both parties , customers and partners

- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.

- Follow-up Skills with customers

- Voice control and anger management

- Time management

- Planning

And much more !

  1. This course include a very high quality recorded videos that works on Full HD screens
  2. The sound quality is high enough so you don't really need headphones if you don't have one already.
  3. This course will be updated on weekly basis until its fully completed
  4. Discussions are always welcome , will always follow up with you !

Are you ready ? Click on Take this course and let's get started.

* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.

What are the requirements?

  • Your computer
  • Pen and Paper
  • Motivation

What am I going to get from this course?

  • Have excellent communication skills
  • Able to speak to any kind of people
  • Improve talking skills for job's interview
  • Improve self confident
  • Teach others !

What is the target audience?

  • Take this course if you are looking forward to work as a customer service
  • Working at a position where you need to support other colleagues
  • Take this course if you are willing to improve your communication skills with people , workers or even managers
  • Take this course if you are totally interested learning how to improve your decision making while supporting customers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Introduction ! Thanks for visiting
Preview
09:49
Section 2: Basics to know !
Definitions
Preview
06:28
Requirements from you
07:29
Test number 1
3 questions
Communication with others
03:21
Communication types
02:36
Quality assurance
04:15
Test number 2
4 questions
3rd Party communications
04:41
Intelligence part
07:04
End of Chapter 1
01:49
Test number 3
3 questions
Section 3: Communication skills - Deal with customers
Important skills - Must have
05:39
Training session
07:47
Improving quality of service
05:36
Test 1
3 questions
Quality of communication - Face to face
06:51
Quality of communication - E-mail
07:48
Quality of communication - Phone
05:23
1 page

Download this one ! and keep in mind those steps mentioed

Test 2
5 questions
Customer returning , Customers likes - Important
04:53
Customer returning , Customer dislikes - Important
04:42
Customer returning - Solutions
02:59
Customer returning - Part 2
06:05
Follow up - skills and how
04:39
Problem solving skills
03:23
Negotiation skills - Important
05:34
Examples - Situations
01:29
Test 3
5 questions
Willing to help
04:17
Voice control reactions - experience and skills
03:43
Voice Control - Controlling and skills
05:10
Time management
05:59
End of the course
02:59
Test 4
3 questions
Section 4: You are in control !
Speaking techniques
05:51
Positive first impression - First attempt
02:44
Test 1
3 questions
First impression - Golden rule
03:48
Watch the conflict !
06:28
Business section - Decision making
03:39
Handling complaints - Skills offered
05:00
The End !
01:35
Test 2
4 questions
Section 5: Communication skills
Communication strategy
03:33
Major - Minor factors of communication
05:31
Barriers to have a conversation
05:09
Art of listening
03:34
Responding to people
03:17
Important points - Why we are communicating ?
04:09
Test
5 questions
Section 6: Bonus!
Bonus
3 pages

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Instructor Biography

Fadi Gilbert Char, Instructor at Udemy

Fadi Gilbert Char

Originally Syrian currently living in Germany

I've got 5 years experience in teaching , i started to teach Arabic language for foreigners in many Arabic countries and now in doing the same in Germany.

I have taught in Lebanese International University as a trainee teacher, in HH-Worms ( university of applied science ) and giving individual/private classes as well.

I've got 9 years of experience in Computers, since i used to own a computer shop.

I have studied:

B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management

" Share your knowledge " is what i do, i believe that education must be provided everywhere, online/offline and according to this i am spreading knowledge and everything i know to you.

My mission is to help you learn and to improve your skills through those courses that i have created for you.

Ready to start learning?
Take This Course