Communication , negotiation and Customer service skills A>Z

Improve communication , negotiation , dealing , decision making skills get ready to learn Customer Relation Management
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  • Lectures 43
  • Length 3.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2015 English

Course Description

Welcome everybody !

This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !

This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !

Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !

I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !

This course will teach you how to help customers and ?

- Customer relationship management

- How to re act while speaking with angry customers

- How to help customers in real , not by words only

- How to negotiate to both parties , customers and partners

- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.

- Follow-up Skills with customers

- Voice control and anger management

- Time management

- Planning

And much more !

  1. This course include a very high quality recorded videos that works on Full HD screens
  2. The sound quality is high enough so you don't really need headphones if you don't have one already.
  3. This course will be updated on weekly basis until its fully completed
  4. Discussions are always welcome , will always follow up with you !

Are you ready ? Click on Take this course and let's get started.

* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.

What are the requirements?

  • Your computer
  • Pen and Paper
  • Motivation

What am I going to get from this course?

  • Have excellent communication skills
  • Able to speak to any kind of people
  • Improve talking skills for job's interview
  • Improve self confident
  • Teach others !

Who is the target audience?

  • Take this course if you are looking forward to work as a customer service
  • Working at a position where you need to support other colleagues
  • Take this course if you are willing to improve your communication skills with people , workers or even managers
  • Take this course if you are totally interested learning how to improve your decision making while supporting customers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction
Introduction ! Thanks for visiting
Section 2: Basics to know !
Requirements from you
Test number 1
3 questions
Communication with others
Communication types
Quality assurance
Test number 2
4 questions
3rd Party communications
Intelligence part
End of Chapter 1
Test number 3
3 questions
Section 3: Communication skills - Deal with customers
Important skills - Must have
Training session
Improving quality of service
Test 1
3 questions
Quality of communication - Face to face
Quality of communication - E-mail
Quality of communication - Phone
1 page

Download this one ! and keep in mind those steps mentioed

Test 2
5 questions
Customer returning , Customers likes - Important
Customer returning , Customer dislikes - Important
Customer returning - Solutions
Customer returning - Part 2
Follow up - skills and how
Problem solving skills
Negotiation skills - Important
Examples - Situations
Test 3
5 questions
Willing to help
Voice control reactions - experience and skills
Voice Control - Controlling and skills
Time management
End of the course
Test 4
3 questions
Section 4: You are in control !
Speaking techniques
Positive first impression - First attempt
Test 1
3 questions
First impression - Golden rule
Watch the conflict !
Business section - Decision making
Handling complaints - Skills offered
The End !
Test 2
4 questions
Section 5: Communication skills
Communication strategy
Major - Minor factors of communication
Barriers to have a conversation
Art of listening
Responding to people
Important points - Why we are communicating ?
5 questions
Section 6: Bonus!
3 pages

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Instructor Biography

Fadi Gilbert Char, Instructor at Udemy

Fadi Gilbert Char

Originally Syrian currently living in Germany

I've got 5 years experience in teaching , i started to teach Arabic language for foreigners in many Arabic countries and now in doing the same in Germany.

I have taught in Lebanese International University as a trainee teacher, in HH-Worms ( university of applied science ) and giving individual/private classes as well.

I've got 9 years of experience in Computers, since i used to own a computer shop.

I have studied:

B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management

" Share your knowledge " is what i do, i believe that education must be provided everywhere, online/offline and according to this i am spreading knowledge and everything i know to you.

My mission is to help you learn and to improve your skills through those courses that i have created for you.

Ready to start learning?
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