Communication , negotiation and Customer service skills A>Z
3.8 (8 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Communication , negotiation and Customer service skills A>Z

Improve communication , negotiation , dealing , decision making skills get ready to learn Customer Relation Management
3.8 (8 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,336 students enrolled
Created by Mr. Fadi G. Char
Last updated 11/2015
Current price: $12 Original price: $20 Discount: 40% off
4 days left at this price!
30-Day Money-Back Guarantee
  • 3.5 hours on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Have excellent communication skills
  • Able to speak to any kind of people
  • Improve talking skills for job's interview
  • Improve self confident
  • Teach others !
View Curriculum
  • Your computer
  • Pen and Paper
  • Motivation

Welcome everybody !

This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !

This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !

Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !

I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !

This course will teach you how to help customers and ?

- Customer relationship management

- How to re act while speaking with angry customers

- How to help customers in real , not by words only

- How to negotiate to both parties , customers and partners

- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.

- Follow-up Skills with customers

- Voice control and anger management

- Time management

- Planning

And much more !

  1. This course include a very high quality recorded videos that works on Full HD screens
  2. The sound quality is high enough so you don't really need headphones if you don't have one already.
  3. This course will be updated on weekly basis until its fully completed
  4. Discussions are always welcome , will always follow up with you !

Are you ready ? Click on Take this course and let's get started.

* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.

Who is the target audience?
  • Take this course if you are looking forward to work as a customer service
  • Working at a position where you need to support other colleagues
  • Take this course if you are willing to improve your communication skills with people , workers or even managers
  • Take this course if you are totally interested learning how to improve your decision making while supporting customers
Compare to Other Communication Skills Courses
Curriculum For This Course
43 Lectures
1 Lecture 09:49
Basics to know !
8 Lectures 37:43

Requirements from you

Test number 1
3 questions

Communication with others

Communication types

Quality assurance

Test number 2
4 questions

3rd Party communications

Intelligence part

End of Chapter 1

Test number 3
3 questions
Communication skills - Deal with customers
20 Lectures 01:34:56
Important skills - Must have

Training session

Improving quality of service

Test 1
3 questions

Quality of communication - Face to face

Quality of communication - E-mail

Quality of communication - Phone

Download this one ! and keep in mind those steps mentioed

Phone skills - To read
1 page

Test 2
5 questions

Customer returning , Customers likes - Important

Customer returning , Customer dislikes - Important

Customer returning - Solutions

Customer returning - Part 2

Follow up - skills and how

Problem solving skills

Negotiation skills - Important

Examples - Situations

Test 3
5 questions

Willing to help

Voice control reactions - experience and skills

Voice Control - Controlling and skills

Time management

End of the course

Test 4
3 questions
You are in control !
7 Lectures 29:05
Speaking techniques

Positive first impression - First attempt

Test 1
3 questions

First impression - Golden rule

Watch the conflict !

Business section - Decision making

Handling complaints - Skills offered

The End !

Test 2
4 questions
Communication skills
6 Lectures 25:13
Communication strategy

Major - Minor factors of communication

Barriers to have a conversation

Art of listening

Responding to people

Important points - Why we are communicating ?

5 questions
1 Lecture 00:00
3 pages
About the Instructor
Mr. Fadi G. Char
4.2 Average rating
1,062 Reviews
31,956 Students
12 Courses
Instructor at Udemy

Fadi Gilbert Char

B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management

Have taught Arabic language for 5 years now, for foreigners.

3 years of experiences in business field and process management, working currently as a process management consultant and own my business.

My mission is to help you learning, improve your skills, increase your knowledge, and empower your CV.

" Share your knowledge "