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Welcome everybody !
This course is not same boring courses about communication skills and support that you know , give it a try and check out the free preview !
This course is dedicated to everyone who are interested learning communication skills , that we use it every single day in our lives , with friends , family members , strangers , colleagues at work , president , managers , and every single person you have been in contact with !
Its an easy course , cheap, short and sweet , very useful , and this will be posted in your CV whenever you apply for a job , if you don't have one already !
I can't communicate with others , i am always afraid . No, actually you can communicate with everyone , the only annoying part is that you still have no idea what to say and how to say it , however, today you will be able to learn how to have this self confident while talking with your boss , not only colleagues !
This course will teach you how to help customers and ?
- Customer relationship management
- How to re act while speaking with angry customers
- How to help customers in real , not by words only
- How to negotiate to both parties , customers and partners
- How to deal with critical situations and what you should do if customers are about to leave you a bad comment under your company's profile.
- Follow-up Skills with customers
- Voice control and anger management
- Time management
And much more !
Are you ready ? Click on Take this course and let's get started.
* P.S: This course is dedicated for all levels , no matter if you skilled yet or not.
Not for you? No problem.
30 day money back guarantee.
Learn on the go.
Desktop, iOS and Android.
Certificate of completion.
|Section 1: Introduction|
Introduction ! Thanks for visitingPreview
|Section 2: Basics to know !|
Requirements from you
Test number 1
Communication with others
Test number 2
3rd Party communications
End of Chapter 1
Test number 3
|Section 3: Communication skills - Deal with customers|
Important skills - Must have
Improving quality of service
Quality of communication - Face to face
Quality of communication - E-mail
Quality of communication - Phone
|Lecture 16||1 page|
Download this one ! and keep in mind those steps mentioed
Customer returning , Customers likes - Important
Customer returning , Customer dislikes - Important
Customer returning - Solutions
Customer returning - Part 2
Follow up - skills and how
Problem solving skills
Negotiation skills - Important
Examples - Situations
Willing to help
Voice control reactions - experience and skills
Voice Control - Controlling and skills
End of the course
|Section 4: You are in control !|
Positive first impression - First attempt
First impression - Golden rule
Watch the conflict !
Business section - Decision making
Handling complaints - Skills offered
The End !
|Section 5: Communication skills|
Major - Minor factors of communication
Barriers to have a conversation
Art of listening
Responding to people
Important points - Why we are communicating ?
|Section 6: Bonus!|
Fadi Gilbert Char
B.A.A in Management information systems.
B.A in International management.
M.A in Business intelligence and process management
My mission is to help you learning, improve your skills, increase your knowledge, and empower your CV.
" Share your knowledge "