Communication Skills: Improve Your Skills in 1 Day
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Communication Skills: Improve Your Skills in 1 Day

Discover How To Communicate Effectively, Develop Flexible Communication Styles, & Communicate Information Persuasively
3.1 (10 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
135 students enrolled
Last updated 6/2014
English
Current price: $10 Original price: $50 Discount: 80% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 44 mins on-demand audio
  • 3 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • By the end of this course you will be able to communicate confidently and effectively
  • You will learn how to overcome communication barriers, how to improve paraverbal, and non-verbal communication techniques, effective interpersonal skills, ask effective questions, the use of appreciative inquiry
View Curriculum
Requirements
  • An inclination to improve your communication skills
Description

With a mixture of video lectures and quizzes to reinforce your learning, this intensive communication skills training course you will teach you…

The Big Picture:

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Communication Barriers: Understand them and how to overcome them

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers

Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Non-Verbal Communication

  • All About Body Language
  • Interpreting Gestures

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Listening Skills: Effective interpersonal skills

  • Understanding Active Listening
  • Sending Good Signals to Others

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies
Who is the target audience?
  • Those working within teams
  • Junior Managers
  • Senior Managers
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Curriculum For This Course
21 Lectures
02:15:27
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Student Resources
5 Lectures 45:25

Download your student manual and follow the instructions as you go through the video lectures.

Student Manual
36 pages

Communication Skills MindMap
1 page

Listen to all your communication skills lectures on the go with these mp3 recordings.

Communication Skills MP3
44:14

Communication Skills Cheat Sheet
2 pages
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Getting Started: Your Learning Outcomes
1 Lecture 02:10
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The Big Picture
2 Lectures 03:14

Module Two: The Big Picture

When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds.

In this module, we will explore the different ways in which we communicate.

What is Communication?

The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” (Random House Dictionary, 2009)

It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”

The effectiveness of your communication can have many different effects on your life, including your:

Level of stress

Relationships with others

Level of satisfaction with your life

Productivity

Ability to meet your goals and achieve your dreams

Ability to solve problems

Preview 02:49

The Big Picture
4 questions

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Understanding Communication Barriers
1 Lecture 05:46

Module Three: Understanding Communication Barriers

On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it.

Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.

Preview 05:46

Understanding Communication Barriers
2 questions
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Paraverbal Communication Skills
1 Lecture 03:13

Module Four: Paraverbal Communication Skills

Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true!

Try saying these three sentences out loud, placing the emphasis on the underlined word.

“I didn’t say you were wrong.” (Implying it wasn’t me)

“I didn’t say you were wrong.” (Implying I communicated it in another way)

“I didn’t say you were wrong.” (Implying I said something else)

Now, let’s look at the three parts of paraverbal communication.

Paraverbal Communication Skills
03:13

Paraverbal Communication Skills
4 questions
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Non-verbal Communication
2 Lectures 06:16

Module Five: Non-Verbal Communication

When you are communicating, your body is sending a message that is as powerful as your words.

Think about these scenarios for a moment. What non-verbal messages might you receive in each scenario? How might these non-verbal messages affect the verbal message?

Your boss asks you to come into his office to discuss a new project. He looks stern and his arms are crossed.

A team member tells you they have bad news, but they are smiling as they say it.

You tell a co-worker that you cannot help them with a project. They say that it’s OK, but they slam your office door on their way out.

Non-verbal Communication
05:56

Non-verbal Communication
2 questions

Half way there already...
00:20
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Speaking like a Star
1 Lecture 02:53

Module Six: Speaking Like a STAR

Now that we have explored all the quasi-verbal elements of communication, let’s look at the actual message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.

This module will explore the STAR acronym in conjunction with the six roots of open questions (Who? What? When? Where? Why? How?), which will be explored in more detail later on in the workshop.

Speaking Like a Star
02:53

Speaking Like a Star
5 questions
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Listening Skills
1 Lecture 05:05

Module Seven: Listening Skills

So far, we have discussed all the components of sending a message: non-verbal, para-verbal, and verbal. Now, let’s turn the tables and look at how to effectively receive messages.

Listening Skills
05:05

Listening Skills
5 questions
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Asking Good Questions
2 Lectures 07:47

In this module, we will look closer at these questioning techniques that you can use throughout the communication process.

Asking Good Questions
07:34

Almost complete...
00:13
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Appreciative Inquiry
1 Lecture 02:41

Module Nine: Appreciative Inquiry

Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit to the doctor, or your latest disagreement with a friend or spouse.

Appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.

Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.

Appreciative Inquiry
02:41

Appreciative Inquiry
5 questions
3 More Sections
About the Instructor
Train in a Day Training
4.0 Average rating
71 Reviews
1,441 Students
11 Courses
Management and Leadership Development

Established in 2004, traininaday has empowered thousands of individuals to develop their management and leadership potential.

Now we bring our classroom training to you. The most fundamental aspects of management and leadership professionally narrated, visually engaging and delivered to you wherever you are.

Each course covers what you need to know and is supported by learning activities and interactive quizzes that test your knowledge.

We continue to develop new management training and leadership development courses that further your influence at work.

For more or for an in-house training event visit traininaday .