There are three main takeaways from Communicating for Success:
Communicating for Success achieves the course goals through an examination of a number of topics, specifically:
A very special part of the course is the extensive developmental activities designed to help you turn your new knowledge into useable skills. Also, you will be encouraged to keep a Communication Journal that will be, among other things, a record of your unique journey to your communication goals.
Oral communication is a power available to most humans, but powerful oral communication requires knowledge. This course is designed to give you knowledge to help you develop as a powerful oral communicator.
You communicate with many different people in many different situations, so you need to be able to choose from a wide range of skills and adapt them to the needs of the situation. Communicating with a family member, for example, is likely to be quite different from communicating with a business client or a member of a team you play on. If your oral communication skills are strong — and you know how to select and adapt them according to the situation — relationships will have a better chance to go smoothly.
This quiz checks your understanding of the focus and significance of this course.
The oral communicator you are now is undoubtedly much, much more skilled than the oral communicator you were as a child. You’ve refined your communication techniques — and you’ll continue to develop your natural oral communication capacity, probably for the rest of your life.
So, how do you deal with the barriers? There’s no quick fix, but there are solid starting points. Here are three solid starting points — what I call the Big Three Process Skills.
Empathic listening is a key element of effective communication. It takes into account both the point of view and emotional content of the message. You can learn how to be an empathic listener.
This quiz checks your understanding of the oral communication process, the barriers that can interfere with communication, and the power of empathic listening.
Research suggests that 55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.
If you consciously examine your own personality traits — including your strengths and weaknesses — you’ll have greater control over those and be better able to make the most of you communication opportunities.
The Johari Window illustrates the point that there are certain things you know about yourself and certain things that you don’t know. Similarly, there are certain things others know about you that you may or may not be aware of, and there are certain things they don’t know. All of these situations affect communication.
This quiz is to check your understanding of personal factors that affect your success as an oral communicator.
Feedback can be either supportive or corrective. In both cases, to be effective — and to avoid potential disaster — feedback needs to be done properly.
There are standards to follow when you’re giving feedback. If you follow them, then your feedback will have been given in a professional way and should have a strong chance to bring the results you’d like to see.
You likely give informal feedback without even thinking about it in ordinary situations and in ordinary conversations. So, just as with formal feedback, knowing how to do it is crucial to maintaining and building positive relations and mutual respect with others.
This quiz is to check your understanding of feedback as an important element of oral communication.
If you want your feedback to be effective, it must be given clearly and it must also be understood clearly. Checking lays the groundwork for a clear understanding, but it goes further. As you are giving feedback, you need to be checking with the recipient to ensure that you are being understood.
Both closed and open-ended questions can be part of the information gathering and checking that are part of the feedback process.
The “5 Whys” and the “Funnel” are two useful techniques for identifying the basic information needed to understand a problem or situation.
This quiz will test your understanding of important features that affect the success of the feedback process.
Four commonly designated communication styles are: Aggressive, Passive, Passive-Aggressive and Assertive.
You can use your understanding of the behaviours of the four styles to analyze the communication styles of the people around you. By doing this, you will have a much better understanding of why they act as they do. It won’t change their behaviour, but it will allow you to adjust your own communication strategy to make for better outcomes.
A personality inventory like the Myers-Briggs Type Indicator can be a big help in understanding yourself. It can also help you understand others — even if they haven’t taken the inventory — since you can use your understanding of the characteristics to form some preliminary conclusions about the other people. Your conclusions won’t be perfect, but they can be useful in giving you food for thought when you’re interacting with others.
The DiSC personality assessment identifies four personality/behaviour styles — ones that show Dominance; Influence; Steadiness and Conscientiousness — and explains how they interact and how each can communicate effectively with each of the others.
There are five generations alive today — (1) Gen Z, iGen, or Centennials: Born 1996 and later; (2) Millennials or Gen Y: Born 1977 to 1995; (3) Generation X: Born 1965 to 1976; (4) Baby Boomers: Born 1946 to 1964; and (5) Traditionalists or Silent Generation: Born 1945 and before.
Certain events, often with powerful social significance, have shaped society and influenced how the people of that time look at the world. Knowing the general characteristics of a generation can help you to begin to understand a person of that generation; however, you will likely find that many of the characteristics aren not necessarily true for any particular individual. Again, it’s important to think beyond stereotypes.
This quiz will check your understanding of the ways communication styles, personality types, and generation characteristics affect oral communication.
I'm an educator with wide experience. I've taught public school (all grades from four to twelve) and was vice principal and principal of various public schools. I was principal of a private school. I was a volunteer international development worker with the World University Service of Canada and I've taught at universities in three countries.
I hold a Bachelor of Arts in English & Philosophy, a Bachelor of Education, a Master of Arts (Ed.) in Curriculum Development, and a Doctor of Education in Reading Education.
I developed and taught a study skills course at an international university in Japan, where I was a tenured professor. I've now written five books on study skills and produced YouTube videos on study skills.
I've had my poetry published widely in literary magazines and anthologies and have published five books of poetry, as well as a novel.
I'm excited at the prospect of sharing my knowledge with learners everywhere!