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CMDB Done Right with ServiceNow
Rating: 4.0 out of 5(342 ratings)
1,680 students

CMDB Done Right with ServiceNow

Best practices for how to approach your CMDB in ServiceNow, if you are doing it for the first time, or re-attempting it
Created byShivraj Vichare
Last updated 4/2018
English

What you'll learn

  • Clear understanding of why CMDBs Fail and what you can do about it.
  • Understand the key terms, definitions, and concepts as they relate to the CMDB.
  • Clarification of confusing terminology.
  • Overview of the Configuration Management (SACM) Process that governs the CMDB.
  • What you should know about the ServiceNow CMDB.
  • Five steps that are key to every ServiceNow Discovery Implementation.
  • Overview of our featured and certified product 'Discovery Admin' and what you can learn from it to automate the maintenance of your CMDB.

Course content

3 sections • 6 lectures • 1h 53m total length

  • Introduction2:32

    Explore why CMDB and discovery often fall short and how to improve accuracy and reliability in ServiceNow through clear process, terminology, and non-technical guidance. Inform executives with practical guidance.

Requirements

  • Basic understanding of ITIL Processes

Description

What if Apple Maps routes you to an incorrect destination?

What if Amazon ships you the wrong Item?

What if Bing returns incomplete results?

What if Uber sends you the wrong Driver?

And... What if your CMDB has inaccurate and unreliable data?

Our world outside of work, doesn't work, without accurate and reliable data.

And no ServiceNow Implementation is complete without an accurate and reliable CMDB. 

Every successful ServiceNow Implementation, whether it be IT Service Management, IT Operations Management, IT Business Management or Security Operations requires an accurate and reliable CMDB. 

And an accurate and reliable CMDB, results in a ServiceNow Implementation, that works like the things you are used to, outside of work.

Make the world of work, work better for ‘your’ people. 

This course includes topics and material based on the lessons learnt from more than 100+ CMDB Implementations done at QuickNexus.

Learn the best practices for how to approach your CMDB in ServiceNow, if you are doing it for the first time, or re-attempting it.

Note that this course doesn't contain any technical data models or examples of typical CMDBs as one size doesn't fit all. 

However, it does contain functional details as it relates to the CMDB, including the what is the correct terminology, how to determine where to begin, what is configuration management and technical best practices as they apply to the CMDB and ServiceNow Discovery, including the features and the demo of our Application, Discovery Admin, that help us with a CMDB Done Right!

Who this course is for:

  • Anybody looking to embark on their CMDB journey.
  • Anybody who may be stuck on their CMDB journey with an inaccurate and unreliable CMDB.
  • Anybody looking to increase the ROI with ServiceNow, leveraging the CMDB.
  • DO NOT take this course if you are looking for shortcuts and quick solutions to fix your CMDB. Those don't exist (:
  • DO NOT take this course if you are looking for generic samples that you can copy-paste at work. CMDBs are too contextual to take a one-size-fits-all approach.

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