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Banter is an inevitable part of working life. It can help to build shared bonds of humour but it can also be offensive and discriminatory, leaving people feeling humiliated and excluded and causing serious damage to relations in the workplace.
No organisation can afford to tolerate inappropriate behaviour by its staff. Combining original drama with analysis from leading business psychologists, Challenging Behaviour covers a wide range of bullying and harassment issues, provides some practical tools for recognising and tackling inappropriate behaviour and looks at how to develop the skills for working successfully as part of a diverse team.