Care Management Tools of the Trade

Learn how a Care Management Shared record, Telephonic & Electronic Outreach and Caregiver support impacts patient health
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  • Lectures 14
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2015 English

Course Description

Section 1: Care Management Shared Record

As our technologies advance, delivery of high quality medical care has come to require teams of health care providers in a variety of care settings such as clinician offices, hospitals, emergency departments, urgent care clinics, skilled nursing facilities, inpatient rehabs, home health care and so on. These teams may include primary care clinicians, specialists, behavioral health providers, nurses, medical assistants, dietitians, pharmacists, social workers, and more. In this course we show the importance of care coordination and how a shared record can impact patient health.

Section 2: Telephonic and Electronic Outreach: How to Monitor a Patient

Why is this outreach important? Clinic visits are too brief for the clinician or other staff to arrange all recommended care, and patients often miss or cancel appointments. In “Telephonic and Electronic Outreach: How to Monitor a Patient,” we explain the different types of services that can be performed on the telephone and computer to help with population health management at the practice.

Section 3: Caregiver support

A caregiver is a spouse, partner, family member, friend, volunteer or paid helper.

A caregiver is someone who regularly assists another person with their activities of daily living due to needs related to chronic disease, acute illness, mental illness, aging or disability. In this course we will explore the many duties of the caregiver and why the support of the health care team is vital.

Students who will find this course useful will be:

  • Employed in the healthcare industry, or
  • Caring for family member or friend with a chronic disease

What are the requirements?

  • Basic healthcare knowledge

What am I going to get from this course?

  • List four general characteristics of a care management shared record
  • Discuss core components of a care management shared record
  • Explain how a care management shared record can enhance care coordination
  • Identify three things a care management shared record can help improve
  • Discuss why patient outreach is important
  • Identify five different topics for telephonic or electronic outreach
  • Describe how population health management and outreach work together
  • Explain how a planned visit involves outreach
  • List four different types of patient reminders
  • Identify who can be a caregiver
  • List five possible duties of a caregiver
  • Describe why it’s important to give caregiver support

Who is the target audience?

  • Primary care physician practices
  • Federally Qualified Health Centers (FHQC)
  • Commercial and/or government sponsored health plans
  • Community service organizations
  • Caring for family member or friend with a chronic disease

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: The Care Management Shared Record
Care Management Shared Record
Goals for Care Coordination
Care Planning, SMS, Medication Lists, Access to Care and Quality Improvement
Key Points: Care Manageement Shared Record
Section 2: Telephonic and Electronic Outreach: How to Monitor a Patient
Telephonic and Electronic Outreach
Telephonic and Electronic Outreach Tasks
Telephonic and Electronic Follow-Up
The Potential of Telephonic and Electronic Outreach
Section 3: Caregiver Support
What is a Caregiver?
Caregiver Support: Managing Medications
Caregiver Support: Communication
Caregiver Support: Key Points
Thank You, Evaluation

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Instructor Biography

Practice Transformation Institute, Prepare Transform Improve

Practice Transformation Institute's mission is to excel in providing learning programs that empower physicians and health care professionals to transform the delivery of care. We pursue our mission by:

  • - Collaborating with physicians, medical practice teams, health care and quality improvement organizations and community leaders to improve patient health outcomes and the individual care delivery experience
  • - Providing experiential learning using nation-leading curriculum and tools focused on driving sustainable, transformative improvement
  • - Assessing organization, team and individual learning needs and creating customized programs for improvement initiatives
  • - Measuring the level of learner knowledge transfer beyond fact retention to the actual demonstration of competency

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