Dealing with customers over the phone is a highly valuable skills to have in any professional's skill-set, and Call Centre Training will help develop and improve those skills for both newbies and experienced employees. This course will help you enhance your phone skills which will make you more confident, increase sales, and help acquire new clients while retaining your existing customers. A more capable professional is also one that is happier, and much more productive.
How To Be An Excellent Call Centre Agent: The Blueprint course will save the organisation money as the employee turnover will be significantly lower. You will learn the skills to increase productivity and performance. This will produce an excellent working environment throughout the company and help achieve the employer and employees' goals at the same time.
Adam Karsh is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.