Call Center Training
4.3 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
5 students enrolled
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Call Center Training

Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and p
4.3 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
5 students enrolled
Last updated 5/2017
English
Current price: $10 Original price: $35 Discount: 71% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Call Center Basics
  • Phone Etiquette
  • Speaking Like a Star
View Curriculum
Requirements
  • A notebook and pen to take notes and a suitable internet connection to stream video
Description

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Who is the target audience?
  • Anyone wanting to understand Call Center Training
Compare to Other Customer Service Courses
Curriculum For This Course
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Let's Get Started
1 Lecture 01:12
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The Basics (I)
1 Lecture 05:34
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The Basics (II)
1 Lecture 04:54
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Phone Etiquette
1 Lecture 05:20
Phone Etiquette
05:20
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Tools
1 Lecture 03:47
Tools
03:47
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Speaking Like a Star
1 Lecture 04:30
Speaking Like a Star
04:30
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Types of Questions
1 Lecture 05:43
Types of Questions
05:43
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Benchmarking
1 Lecture 06:50
Benchmarking
06:50
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Goal Setting
1 Lecture 08:18
Goal Setting
08:18
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Key Steps
1 Lecture 06:01
Key Steps
06:01
2 More Sections
About the Instructor
TBAE Team Building and Events
3.2 Average rating
3 Reviews
14 Students
11 Courses
Soft Skills, Teambuilding and Event Specialist

We all have strengths and weakness however whether you’re a CEO or cleaner, soft skills training is vital to any organisation to ensure your company culture is united in it’s approach…united in giving the best for it’s staff and delivering the best for your customer.

The team at TBAE would like to share our working and teaching experience as we embark on a journey to a better you! Are you working for a better you? Let’s get started!

TBAE offers non-accredited soft skills courses focusing on behavioral competencies for improved interpersonal skills. These interpersonal skills are essential for building relationships of trust, empathy, and productive interactions within your team. TBAE offers more than 70 skills training courses including courses such as anger management, conflict resolution, change management, creative problem solving, organizational skills, personal productivity, stress management and work-life balance.

With the wide range of skills courses available, you can easily choose the perfect course to complement your conference or team building event. The interpersonal skills learned in these courses can often be more valuable to a team’s long term success than many specific occupational skills. TBAE's soft skills courses are offered as part of / or as a team building / enrichment option.