Business Soft Skills –Listen Like a Leader

We are not born good listeners: it is a skill we earn through study, and masterful practice.
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  • Lectures 13
  • Length 33 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 7/2015 English

Course Description

The Problem:

Feeling tired, stressed, powerless, annoyed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources, leaving behind:

  • too many mistakes
  • too much misunderstanding,
  • infighting and open resentment,
  • back-stabbing,
  • micromanagement
  • fear
  • turnover and losses.
The Solution

This course, Learn how to Listen Like a Leader, one of our Business Soft Skills series. You learn everything you need to know for better, deeper, more effective listening, the first step in good communication. Great leaders are good listeners, but we are not born good listeners. It is a skill that has to be learned, practiced and mastered. This course has it all, including how to listen, reflect, respond reflectively, and directively. Taking it will lead to

  • better use of resources
  • lower costs
  • better quality results
  • more collaboration less infighting and power games,
  • less mistakes
  • less turnover
  • happier co-workers and customers
  • more profit

Delivered through attractive, lively online video, rich documents, and carefully constructed exercises. You must take this course if you care about being more effective as a co-worker, Leader, and/or a human being.

What are the requirements?

  • The only requirement to do the exercises at the end is either friends to do it with, preferably who have taken the course, or have access to hangouts and the courage to ask for help by posting in the course!

What am I going to get from this course?

  • Listen like a Leader
  • Earn people's respect even in difficult conversations
  • Respond effectively, using less energy
  • Get real control of a conversation
  • Know when to and when not to respond
  • Drive a stake through the heart of the communication vampire that sucks the enjoy out of people, thier work, and organizations

Who is the target audience?

  • Anyone who needs to communicate, particularly when it counts. Listening is a basic skill for success in life. We are not born with it. We have to learn, practice and use it to master it.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: We aren't born good listeners, but we can learn.

We work with each other, and the soft skills necessary to ensure a good working relationship are as or more important than the hard skills we use. Listening is not a natural skill in most people. An important skill, along with responding, it can be mastered in this course.

Section 2: Active Listening

Active Listening is a skill set borrowed from counseling. It is easily understood, and with practice, can be mastered. The reason it is worthwhile to learn is so you can know what the real question is, before you try and answer it. Too often we assume we know, and the person talking assumes they know, and neither of us really do because a big part of what we want to say and what we hear is emotional.


What is said is only a small part of communication: body language and tone of voice are important.

1 question

A quick review of the key points of the previous lecture


To understand what the person is trying to say, deeply, means to walk in their shoes for awhile, to see through their glasses rather than your own. People open up to someone who seems interested and cares.


Don't respond until you really know what to respond to. If you are talking you are not listening.


Questions are the best tool for understanding, as long as they aren't leading questions.

2 questions

To help encourage better communication

Section 3: How to Respond. Reflect first, only then Direct!

Responding starts even before your listening is done. The tools are simple. Doing them requires practice.


Emotions can take over, twist what we hear and what they say. Listening to feelings, and careful questioning technique can lead you to the core of what they are trying to say.


We pick up habits in body posture and tone even before we can talk, by copying those around us.


Building towards your response by filling in the gaps in Who, What, Why, Where, When and How, like a good detective.


Many times, just in listening actively and responding reflectively alone, the person comes to their own answer, and there is no need to respond. For those times that a direct response is needed, you are ready to respond to the real question.

The difference kinds of response and when to use them.
1 question
Section 4: All too familiar examples of what not to do

Some examples of the classic ways we listen badly. See any that are embarrassingly familiar?

Section 5: Active Listening Exercizes
2 and 3 person exercizes
3 pages

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Instructor Biography

Dan Strongin, Past President of the American Cheese Society-Chef and Coach

I bring many years of experience along every step of the food chain from farm to table, sharing my experiences, making people smile, helping people enjoy life more, and make great products profitably. My life's work has been about enjoying, nurturing, collaborating and cultivating in harmony with Nature.

A former 5 Star Chef, including 8 years with the prestigious Ritz Carlton Corporation, in the 1980's I pioneered the introduction of restaurant quality food to the Supermarket Industry in Northern California.

I was President and Chairman of the Board of the American Cheese Society, and am a founding member of the Deming Collaboration. In the 1990's I worked behind the scenes helping to plant the seed and cultivate the renaissance of high quality, local foods, from family farms in the US, working with, among others, the California Milk Advisory Board, The Extra Virgin Olive Oil Alliance (EVA), and the Dairy Business Innovation Center.

He blogs on productivity in harmony with Nature and is a monthly columnist for the Cheese Reporter.

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