Business Soft Skills –Listen Like a Leader
3.5 (2 ratings)
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Business Soft Skills –Listen Like a Leader

We are not born good listeners: it is a skill we earn through study, and masterful practice.
3.5 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
8 students enrolled
Created by Dan Strongin
Last updated 7/2015
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 30 mins on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Listen like a Leader
  • Earn people's respect even in difficult conversations
  • Respond effectively, using less energy
  • Get real control of a conversation
  • Know when to and when not to respond
  • Drive a stake through the heart of the communication vampire that sucks the enjoy out of people, thier work, and organizations
View Curriculum
Requirements
  • The only requirement to do the exercises at the end is either friends to do it with, preferably who have taken the course, or have access to hangouts and the courage to ask for help by posting in the course!
Description

The Problem:

Feeling tired, stressed, powerless, annoyed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources, leaving behind:

  • too many mistakes
  • too much misunderstanding,
  • infighting and open resentment,
  • back-stabbing,
  • micromanagement
  • fear
  • turnover and losses.
The Solution

This course, Learn how to Listen Like a Leader, one of our Business Soft Skills series. You learn everything you need to know for better, deeper, more effective listening, the first step in good communication. Great leaders are good listeners, but we are not born good listeners. It is a skill that has to be learned, practiced and mastered. This course has it all, including how to listen, reflect, respond reflectively, and directively. Taking it will lead to

  • better use of resources
  • lower costs
  • better quality results
  • more collaboration less infighting and power games,
  • less mistakes
  • less turnover
  • happier co-workers and customers
  • more profit

Delivered through attractive, lively online video, rich documents, and carefully constructed exercises. You must take this course if you care about being more effective as a co-worker, Leader, and/or a human being.

Who is the target audience?
  • Anyone who needs to communicate, particularly when it counts. Listening is a basic skill for success in life. We are not born with it. We have to learn, practice and use it to master it.
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Curriculum For This Course
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We aren't born good listeners, but we can learn.
1 Lecture 02:40

We work with each other, and the soft skills necessary to ensure a good working relationship are as or more important than the hard skills we use. Listening is not a natural skill in most people. An important skill, along with responding, it can be mastered in this course.

Preview 02:40
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Active Listening
5 Lectures 08:02

Active Listening is a skill set borrowed from counseling. It is easily understood, and with practice, can be mastered. The reason it is worthwhile to learn is so you can know what the real question is, before you try and answer it. Too often we assume we know, and the person talking assumes they know, and neither of us really do because a big part of what we want to say and what we hear is emotional.

Preview 01:35

What is said is only a small part of communication: body language and tone of voice are important.

Preview 02:44

A quick review of the key points of the previous lecture

Active Listening Basics Quiz
1 question

To understand what the person is trying to say, deeply, means to walk in their shoes for awhile, to see through their glasses rather than your own. People open up to someone who seems interested and cares.

Preview 01:16

Don't respond until you really know what to respond to. If you are talking you are not listening.

Preview 00:33

Questions are the best tool for understanding, as long as they aren't leading questions.

Preview 01:54

To help encourage better communication

Empathy Quiz
2 questions
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How to Respond. Reflect first, only then Direct!
5 Lectures 11:04

Responding starts even before your listening is done. The tools are simple. Doing them requires practice.

Respond by Reflecting
01:51

Emotions can take over, twist what we hear and what they say. Listening to feelings, and careful questioning technique can lead you to the core of what they are trying to say.

Feelings more than Words
02:32

We pick up habits in body posture and tone even before we can talk, by copying those around us.

Play Second Fiddle, let them lead to get to the real question
01:12

Building towards your response by filling in the gaps in Who, What, Why, Where, When and How, like a good detective.

See Through Their Glasses
03:04

Many times, just in listening actively and responding reflectively alone, the person comes to their own answer, and there is no need to respond. For those times that a direct response is needed, you are ready to respond to the real question.

Now it is Your Turn... if you need one!
02:25

The difference kinds of response and when to use them.
1 question
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All too familiar examples of what not to do
1 Lecture 08:36

Some examples of the classic ways we listen badly. See any that are embarrassingly familiar?

Examples of what Not to Do
08:36
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Active Listening Exercizes
1 Lecture 00:00
2 and 3 person exercizes
3 pages
About the Instructor
Dan Strongin
3.3 Average rating
21 Reviews
1,955 Students
4 Courses
Past President of the American Cheese Society-Chef and Coach

I bring many years of experience along every step of the food chain from farm to table, sharing my experiences, making people smile, helping people enjoy life more, and make great products profitably. My life's work has been about enjoying, nurturing, collaborating and cultivating in harmony with Nature.

A former 5 Star Chef, including 8 years with the prestigious Ritz Carlton Corporation, in the 1980's I pioneered the introduction of restaurant quality food to the Supermarket Industry in Northern California.

I was President and Chairman of the Board of the American Cheese Society, and am a founding member of the Deming Collaboration. In the 1990's I worked behind the scenes helping to plant the seed and cultivate the renaissance of high quality, local foods, from family farms in the US, working with, among others, the California Milk Advisory Board, The Extra Virgin Olive Oil Alliance (EVA), and the Dairy Business Innovation Center.

He blogs on productivity in harmony with Nature and is a monthly columnist for the Cheese Reporter.