Business Process Outsourcing

An introductory course about understanding business process outsourcing and its terminology and management.
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  • Lectures 98
  • Contents Video: 4 hours
    Other: 4.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2014 English

Course Description

Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.

What are the requirements?

  • Basic understanding of the IT industry
  • Knowledge of the English language

What am I going to get from this course?

  • Be introduced to the idea of globalization and outsourcing.
  • Know the different aspects and principles of outsourcing.
  • Be introduced to the Business Process Outsourcing industry.
  • Learn about the leading countries in the BPO industry: India and the Philippines.
  • Understand the business side of Business Process Outsourcing.
  • Know the management side of Business Process Outsourcing.

What is the target audience?

  • Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
  • Career-driven IT professionals to stay relevant in their roles in the I.T. industry.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Move Towards Globalization
00:24

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 2: Introduction to Globalizaton

Lecture 3: Definitions and History of Globalization

Lecture 4: Measuring Globalization

Lecture 5: Effects of Globalization

Lecture 6: Jobs Produced in Globalization

Lecture 7: Critics About Globalization

01:44

This lecture will introduce globalization.

02:48

This lecture will include a discussion on the definitions of globalization.

09:02

This lecture will include a discussion on the history of globalization.

02:26

This lecture will talk about measuring globalization.

08:39

This lecture will discuss the effects of globalization.

.

Lecture outline:

0:06    Industrial
0:39    Financial
1:02    Economic
2:08    Political
3:09    Informational
3:29    Language
4:03    Cultural
7:10    Technical
7:57    Religious
8:11    Democratizing Effect of Communications
03:57

This lecture will talk about the jobs produced in the globalization movement.

.

Lecture outline:

0:00    Income Inequality
1:22    Brain Drains
1:51    Sweatshops
3:13    Business Process Outsourcing
09:22

This discussion will focus on some not-so-good things about globalization.

.

Lecture outline:

0:00    Introduction
2:12    Anti-globalization Movement
6:20    Results of Globalization
Section 1 - Quiz
5 questions
14 pages

This PDF file contains Section 1 of this course. You can download the complete e book at the end of this course.

Section 2: Introduction to Outsourcing
00:21

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 10: Introduction to Outsourcing

Lecture 11: Reasons to Outsource

Lecture 12: Management and the Corporation

Lecture 13: Qualifications of Outsourcers

Lecture 14: Labor and Government

Lecture 15: Definition of Legal Process Outsourcing

Lecture 16: Advantages and Criticisms of Legal Process Outsourcing

Lecture 17: Industry and Recession

Lecture 18: Issues of Confidentiality and Privileges

Lecture 19: "The Global Lawyers"

Lecture 20: Software Testing Outsourcing

Lecture 21: Nearshoring, Homesourcing and Desktop Outsourcing

02:02

This lecture will talk about outsourcing.

04:26

This lecture will identify some reasons to outsource.

.

Lecture outline:

0:07    Cost Savings
0:25    Focus on Core Business
0:41    Cost Restructuring
1:08    Improve Quality
1:19    Knowledge
1:28    Contract
1:41    Operational Expertise
1:51    Access to Talent
2:10    Capacity Management
2:23    Catalyst for Change
2:34    Enhance Capacity
2:46    Reduce Time
2:58    Commodification
3:16    Risk Management
3:28    Venture Capital
3:41    Tax Benefits
3:53    Scalability
4:05    Creating Leisure Time
4:13    Liability
03:20

This lecture will discuss the management and corporation of outsourcing.

.

Lecture outline:

0:00    Management Processes
0:39    Quality of Service
0:57    Language Skills
1:49    Security
00:46

This discussion will focus on the qualifications of outsourcing.

01:14

This lecture will talk about labor and government in outsourcing.

01:24

This lecture will cover the definition of legal process outsourcing.

01:48

This lecture will identify the advantages and criticism of legal process outsourcing.

.

Lecture outline:

0:00    Advantages
1:03    Criticisms
00:50

This lecture will talk about the industry and recession of outsourcing.

01:22

This lecture will talk about some issues in confidentiality and privileges of outsourcing.

01:16

This lecture will explain global lawyers in outsourcing.

03:14

This discussion will focus on software-testing outsourcing.

03:51

This lecture will discuss several terms like nearshoring.

02:14

This lecture will discuss several terms like homesourcing.

.

Lecture outline:

0:00    Introduction and Definition
1:15    Advantages
00:44

This lecture will discuss several terms like desktop outsourcing.

Section 2 - Quiz
5 questions
13 pages

This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.

Section 3: Offshoring
00:22

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 24: Definition of Offshoring

Lecture 25: Offshoring Terminology

Lecture 26: Production, IT services and Innovation Offshoring

Lecture 27: Focus and Strategy of Offshoring

Lecture 28: Intellectual Property

Lecture 29: Debate About Offshoring

Lecture 30: Concerns About Offshoring

Lecture 31: Effects and History of Offshoring

Lecture 32: Offshore Outsourcing

Lecture 33: Information Technology Outsourcing (ITO)

Lecture 34: Offshore Software Research and Development

Lecture 35: Knowledge Process Outsourcing (KPO)

Lecture 36: Business Process Outsourcing (BPO)

Lecture 37: Offshoring Research Network

01:46

This lecture will talk about the definition of offshoring.

02:54

This discussion will focus on the different terminologies used in offshoring.

06:57

This lecture will explain production, It services, and innovation offshoring.

.

Lecture outline:

0:00    Production Offshoring
2:24    IT Services Offshoring
6:17    Innovation Offshoring
01:28

This lecture will discuss the focus and strategy of offshoring.

00:42

This lecture will talk about intellectual property.

02:19

This lecture will include a "debate" about offshoring.

05:11

This lecture will discuss some concerns about offshoring.

.

Lecture outline:

0:00    Level-of-Service Concerns
0:54    Supply Chain Concerns
2:03    Competitive Concerns
4:48    Retraining Concerns
04:05

This lecture will talk about the history of offshoring and its effect on the industry.

03:54

This lecture will explain offshore outsourcing.

.

Lecture outline:

0:00    Introduction and Definition
0:44    Basic Types of Offshore Outsourcing
1:12    Criteria
1:59    Impact on the Internet
2:46    Source of Conflict
02:32

This discussion will focus on Information Technology Outsourcing.

04:11

This lecture will discuss offshore software research and development.

.

Lecture outline:

0:00    Introduction and Definition
0:57    Western Dilemma
1:52    Future Trends
06:06

This lecture will discuss knowledge process outsourcing.

.

Lecture outline:

0:00    Introduction and Definition
0:43    Overview
4:43    Types of Services
5:20    Market Research
00:41

This lecture will discuss business process outsourcing.

08:06

This lecture will discuss offshoring research network.

Section 3 - Quiz
5 questions
21 pages

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Section 4: Introduction to Business Process Outsourcing
00:24

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 40: Introduction to Business Process Outsourcing

Lecture 41: Industry Size of Business Process Outsourcing

Lecture 42: Benefits of Business Process Outsourcing

Lecture 43: Limitation and Threats of Business Process Outsourcing

Lecture 44: Website Management Outsourcing

Lecture 45: Recruitment Process Outsourcing

Lecture 46: History of Recruitment Process Outsourcing

Lecture 47: Benefits of Recruitment Process Outsourcing

Lecture 48: Risks in Recruitment Process Outsourcing

Lecture 49: Banking Business Process Outsourcing

Lecture 50: Captive Service

01:50

This lecture will introduce business process outsourcing.

01:33

This discussion will focus on the industry size of business process outsourcing.

03:12

This lecture will identify the benefits of business process outsourcing.

02:52

This lecture will identify some limitations and threats of business process outsourcing.

.

Lecture outline:

0:00    Limitations
1:04    Threats
03:38

This lecture will talk about website management outsourcing.

02:26

This lecture will discuss recruitment process outsourcing.

03:13

This lecture will talk about the history of recruitment process outsourcing.

01:44

This lecture will identify the benefits of recruitment process outsourcing.

02:49

This lecture will identify some risks in recruitment process outsourcing.

03:01

This lecture will discuss banking business process outsourcing.

01:00

This lecture will explain captive service.

Section 4 - Quiz
5 questions
11 pages

This PDF file contains Section 4 of this course. You can download the complete e book at the end of this course.

Section 5: A Focus on India and the Philippines
00:21

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 53: BPO in India

Lecture 54: History of the BPO Industry in India

Lecture 55: Third party BPO's in India

Lecture 56: Entry of IT Majors in India

Lecture 57: Emergence of Rural BPO's in India

Lecture 58: Future of Outsourcing Services in India

Lecture 59: Size and Leading BPO-IT Cities in India

Lecture 60: BPO in the Philippines

Lecture 61: Call Center Industry in the Philippines

Lecture 62: Information Security and Countermeasures

Lecture 63: Coworking

00:32

This lecture will talk about the BPO industry in India.

01:36

This lecture will discuss the history of the BPO industry in India.

.

Lecture outline:

0:00    Privacy and Discrimination
0:57    Danger to Owners
1:29    Soft Biometrics
2:00    Cancelable Biometrics
00:49

This lecture will explain third party BPOs in India.

01:04

This lecture will discuss the entry of IT majors in India.

00:57

This lecture will explain the emergence of rural BPOs in India.

00:52

This discussion will focus on the future of outsourcing services in India.

02:07

This lecture will discuss the size and leading BPO-IT cities in India.

00:48

This lecture will talk about the BPO industry in the Philippines.

02:36

This lecture will discuss the growing call center industry in the Philippines.

.

Lecture outline:

0:00    Introduction
0:41    Legal and Medical Transcriptions
0:57    Finance, Logistics and Accounting
1:41    Software Development and Animation
02:07

This lecture will talk about information security and countermeasure of the BPO industry in general.

.

Lecture outline:

0:00    Information Security
0:44    Countermeasures
04:42

This lecture will define and explain coworking.

.

Lecture outline:

0:00    Introduction and Definition
2:41    Demographics
3:19    History
Section 5 - Quiz
5 questions
17 pages

This PDF file contains Section 5 of this course. You can download the complete e book at the end of this course.

Section 6: Business Process
00:21

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 66: Business Process

Lecture 67: History and Other Definitions of Business Process

Lecture 68: Four Improvement Areas

Lecture 69: Business Process Definition Metamodel

Lecture 70: Business Process Mapping

Lecture 71: Construction Maps

Lecture 72: Communication Enables Business Process

Lecture 73: Process Mining

Lecture 74: Total Security Management

Lecture 75: Transformational Outsourcing

02:04

This lecture will talk about business process.

.

Lecture outline:

0:00    Definition of Business Process
0:17    Types of Business Process
1:00    Overview of the Business Process
05:20

This lecture will talk about history and other definitions of business process.

.

Lecture outline:

0:00    History of Business Process
0:57    Other Definitions of Business Process
4:17    Summary of Definitions
04:03

This lecture will identify the four improvement areas in the business process.

.

Lecture outline:

0:00    Introduction
0:20    Effectiveness
1:06    Efficiency
1:45    Internal Control
3:16    Compliance to Statutes and Policies
05:13

This discussion will focus on the business process definition metamodel.

04:26

This lecture will explain business process mapping.

.

Lecture outline:

0:00    Definition of
	Business Process Mapping
0:50    History
1:30    Recent Developments
00:59

This lecture will discuss construction maps.

02:55

This lecture will talk about how communication enables business process.

.

Lecture outline:

0:00    Introduction
1:15    Types of Services
1:34    Advantages
2:04    CEBP vs Unified Communications
03:41

This lecture will explain process mining.

04:51

This lecture will discuss total security management.

.

Lecture outline:

0:00    Definition of Total Security Management
1:08    Formulation
1:46    Relation to TQM
2:34    Companies Using TSM
3:30    Criticism
4:08    Other Developments
02:02

This lecture will discuss transformational outsourcing.

Section 6 - Quiz
5 questions
17 pages

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Section 7: Business Process Management
00:20

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 78: Business Process

Lecture 79: History and Other Definitions of Business Process

Lecture 80: Four Improvement Areas

Lecture 81: Business Process Definition Metamodel

Lecture 82: Business Process Mapping

Lecture 83: Construction Maps

Lecture 84: Communication Enables Business Process

Lecture 85: Process Mining

Lecture 86: Total Security Management

Lecture 87: Transformational Outsourcing

Lecture 88: Transformational Outsourcing

00:50

This discussion will focus on the definition of business process management.

04:47

This lecture will include an overview of business process management.

05:16

This lecture will talk about the business process management lifecycle.

.

Lecture outline:

0:00    Introduction to the BPM Lifecycle
0:13    Vision
0:42    Design
1:33    Modeling
1:59    Execution
3:17    Monitoring
4:53    Optimization
03:15

This lecture will discuss the technology involved in business process management.

01:30

This lecture will discuss value process management.

00:42

This discussion will focus on the RACI framework.

01:05

This lecture will discuss human interaction management.

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