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Learn MoreBusiness Process Outsourcing
Rating: 4.3 out of 54.3(502 ratings)
1,484 students
Business Process Outsourcing
An introductory course about understanding business process outsourcing and its terminology and management.
Created byThe Art Of Service
Last updated 3/2015
English
What you'll learn
- Be introduced to the idea of globalization and outsourcing.
- Know the different aspects and principles of outsourcing.
- Be introduced to the Business Process Outsourcing industry.
- Learn about the leading countries in the BPO industry: India and the Philippines.
- Understand the business side of Business Process Outsourcing.
- Know the management side of Business Process Outsourcing.
Explore related topics
Course content
9 sections • 88 lectures • 3h 49m total length
- Introduction and Objectives0:24
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 2: Introduction to Globalizaton
Lecture 3: Definitions and History of Globalization
Lecture 4: Measuring Globalization
Lecture 5: Effects of Globalization
Lecture 6: Jobs Produced in Globalization
Lecture 7: Critics About Globalization - Introduction to Globalization1:44
This lecture will introduce globalization.
- Definitions of Globalization2:48
This lecture will include a discussion on the definitions of globalization.
- History of Globalization9:02
This lecture will include a discussion on the history of globalization.
- Measuring Globalization2:26
This lecture will talk about measuring globalization.
- Effects of Globalization8:39
This lecture will discuss the effects of globalization.
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Lecture outline:
0:06 Industrial
0:39 Financial
1:02 Economic
2:08 Political
3:09 Informational
3:29 Language
4:03 Cultural
7:10 Technical
7:57 Religious
8:11 Democratizing Effect of Communications
- Jobs Produced in Globalization3:57
This lecture will talk about the jobs produced in the globalization movement.
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Lecture outline:
0:00 Income Inequality
1:22 Brain Drains
1:51 Sweatshops
3:13 Business Process Outsourcing
- Critics About Globalization9:22
This discussion will focus on some not-so-good things about globalization.
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Lecture outline:
0:00 Introduction
2:12 Anti-globalization Movement
6:20 Results of Globalization
- Introduction and Objectives0:21
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 10: Introduction to Outsourcing
Lecture 11: Reasons to Outsource
Lecture 12: Management and the Corporation
Lecture 13: Qualifications of Outsourcers
Lecture 14: Labor and Government
Lecture 15: Definition of Legal Process Outsourcing
Lecture 16: Advantages and Criticisms of Legal Process Outsourcing
Lecture 17: Industry and Recession
Lecture 18: Issues of Confidentiality and Privileges
Lecture 19: "The Global Lawyers"
Lecture 20: Software Testing Outsourcing
Lecture 21: Nearshoring, Homesourcing and Desktop Outsourcing - Introduction to Outsourcing2:02
This lecture will talk about outsourcing.
- Reasons to Outsource4:26
This lecture will identify some reasons to outsource.
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Lecture outline:
0:07 Cost Savings
0:25 Focus on Core Business
0:41 Cost Restructuring
1:08 Improve Quality
1:19 Knowledge
1:28 Contract
1:41 Operational Expertise
1:51 Access to Talent
2:10 Capacity Management
2:23 Catalyst for Change
2:34 Enhance Capacity
2:46 Reduce Time
2:58 Commodification
3:16 Risk Management
3:28 Venture Capital
3:41 Tax Benefits
3:53 Scalability
4:05 Creating Leisure Time
4:13 Liability
- Management and the Corporation3:20
This lecture will discuss the management and corporation of outsourcing.
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Lecture outline:
0:00 Management Processes
0:39 Quality of Service
0:57 Language Skills
1:49 Security
- Qualifications of Outsourcers0:46
This discussion will focus on the qualifications of outsourcing.
- Labor and Government1:14
This lecture will talk about labor and government in outsourcing.
- Definition of Legal Process Outsourcing1:24
This lecture will cover the definition of legal process outsourcing.
- Advantages and Criticisms of Legal Process Outsourcing1:48
This lecture will identify the advantages and criticism of legal process outsourcing.
.
Lecture outline:
0:00 Advantages
1:03 Criticisms
- Industry and Recession0:50
This lecture will talk about the industry and recession of outsourcing.
- Issues of Confidentiality and Privileges1:22
This lecture will talk about some issues in confidentiality and privileges of outsourcing.
- “The Global Lawyers”1:16
This lecture will explain global lawyers in outsourcing.
- Software Testing Outsourcing3:14
This discussion will focus on software-testing outsourcing.
- Nearshoring3:51
This lecture will discuss several terms like nearshoring.
- Homesourcing2:14
This lecture will discuss several terms like homesourcing.
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Lecture outline:
0:00 Introduction and Definition
1:15 Advantages
- Desktop Outsourcing0:44
This lecture will discuss several terms like desktop outsourcing.
- Introduction and Objectives0:22
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 24: Definition of Offshoring
Lecture 25: Offshoring Terminology
Lecture 26: Production, IT services and Innovation Offshoring
Lecture 27: Focus and Strategy of Offshoring
Lecture 28: Intellectual Property
Lecture 29: Debate About Offshoring
Lecture 30: Concerns About Offshoring
Lecture 31: Effects and History of Offshoring
Lecture 32: Offshore Outsourcing
Lecture 33: Information Technology Outsourcing (ITO)
Lecture 34: Offshore Software Research and Development
Lecture 35: Knowledge Process Outsourcing (KPO)
Lecture 36: Business Process Outsourcing (BPO)
Lecture 37: Offshoring Research Network - Definition of Offshoring1:46
This lecture will talk about the definition of offshoring.
- Offshoring Terminology2:54
This discussion will focus on the different terminologies used in offshoring.
- Production, IT services and Innovation Offshoring6:57
This lecture will explain production, It services, and innovation offshoring.
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Lecture outline:
0:00 Production Offshoring
2:24 IT Services Offshoring
6:17 Innovation Offshoring
- Focus and Strategy of Offshoring1:28
This lecture will discuss the focus and strategy of offshoring.
- Intellectual Property0:42
This lecture will talk about intellectual property.
- Debate About Offshoring2:19
This lecture will include a "debate" about offshoring.
- Concerns About Offshoring5:11
This lecture will discuss some concerns about offshoring.
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Lecture outline:
0:00 Level-of-Service Concerns
0:54 Supply Chain Concerns
2:03 Competitive Concerns
4:48 Retraining Concerns
- Effects and History of Offshoring4:05
This lecture will talk about the history of offshoring and its effect on the industry.
- Offshore Outsourcing3:54
This lecture will explain offshore outsourcing.
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Lecture outline:
0:00 Introduction and Definition
0:44 Basic Types of Offshore Outsourcing
1:12 Criteria
1:59 Impact on the Internet
2:46 Source of Conflict
- Information Technology Outsourcing (ITO)2:32
This discussion will focus on Information Technology Outsourcing.
- Offshore Software Reasearch and Development4:11
This lecture will discuss offshore software research and development.
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Lecture outline:
0:00 Introduction and Definition
0:57 Western Dilemma
1:52 Future Trends
- Knowledge Process Outsourcing (KPO)6:06
This lecture will discuss knowledge process outsourcing.
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Lecture outline:
0:00 Introduction and Definition
0:43 Overview
4:43 Types of Services
5:20 Market Research
- Business Process Outsourcing (BPO)0:41
This lecture will discuss business process outsourcing.
- Offshoring Research Network8:06
This lecture will discuss offshoring research network.
- Introduction and Objectives0:24
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 40: Introduction to Business Process Outsourcing
Lecture 41: Industry Size of Business Process Outsourcing
Lecture 42: Benefits of Business Process Outsourcing
Lecture 43: Limitation and Threats of Business Process Outsourcing
Lecture 44: Website Management Outsourcing
Lecture 45: Recruitment Process Outsourcing
Lecture 46: History of Recruitment Process Outsourcing
Lecture 47: Benefits of Recruitment Process Outsourcing
Lecture 48: Risks in Recruitment Process Outsourcing
Lecture 49: Banking Business Process Outsourcing
Lecture 50: Captive Service - Introduction to Business Process Outsourcing1:50
This lecture will introduce business process outsourcing.
- Industry Size of Business Process Outsourcing1:33
This discussion will focus on the industry size of business process outsourcing.
- Benefits of Business Process Outsourcing3:12
This lecture will identify the benefits of business process outsourcing.
- Limitation and Threats of Business Process Outsourcing2:52
This lecture will identify some limitations and threats of business process outsourcing.
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Lecture outline:
0:00 Limitations
1:04 Threats
- Website Management Outsourcing3:38
This lecture will talk about website management outsourcing.
- Recruitment Process Outsourcing2:26
This lecture will discuss recruitment process outsourcing.
- History of Recruitment Process Outsourcing3:13
This lecture will talk about the history of recruitment process outsourcing.
- Benefits of Recruitment Process Outsourcing1:44
This lecture will identify the benefits of recruitment process outsourcing.
- Risks in Recruitment Process Outsourcing2:49
This lecture will identify some risks in recruitment process outsourcing.
- Banking Business Process Outsourcing3:01
This lecture will discuss banking business process outsourcing.
- Captive Service1:00
This lecture will explain captive service.
- Introduction and Objectives0:21
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 53: BPO in India
Lecture 54: History of the BPO Industry in India
Lecture 55: Third party BPO's in India
Lecture 56: Entry of IT Majors in India
Lecture 57: Emergence of Rural BPO's in India
Lecture 58: Future of Outsourcing Services in India
Lecture 59: Size and Leading BPO-IT Cities in India
Lecture 60: BPO in the Philippines
Lecture 61: Call Center Industry in the Philippines
Lecture 62: Information Security and Countermeasures
Lecture 63: Coworking - BPO in India0:32
This lecture will talk about the BPO industry in India.
- History of the BPO Industry in India1:36
This lecture will discuss the history of the BPO industry in India.
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Lecture outline:
0:00 Privacy and Discrimination
0:57 Danger to Owners
1:29 Soft Biometrics
2:00 Cancelable Biometrics
- Third party BPO’s in India0:49
This lecture will explain third party BPOs in India.
- Entry of IT Majors in India1:04
This lecture will discuss the entry of IT majors in India.
- Emergence of Rural BPO’s in India0:57
This lecture will explain the emergence of rural BPOs in India.
- Future of Outsourcing Services in India0:52
This discussion will focus on the future of outsourcing services in India.
- Size and Leading BPO-IT Cities in India2:07
This lecture will discuss the size and leading BPO-IT cities in India.
- BPO in the Philippines0:48
This lecture will talk about the BPO industry in the Philippines.
- Call Center Industry in the Philippines2:36
This lecture will discuss the growing call center industry in the Philippines.
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Lecture outline:
0:00 Introduction
0:41 Legal and Medical Transcriptions
0:57 Finance, Logistics and Accounting
1:41 Software Development and Animation
- Information Security and Countermeasures2:07
This lecture will talk about information security and countermeasure of the BPO industry in general.
.
Lecture outline:
0:00 Information Security
0:44 Countermeasures
- Coworking4:42
This lecture will define and explain coworking.
.
Lecture outline:
0:00 Introduction and Definition
2:41 Demographics
3:19 History
- Introduction and Objectives0:21
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 66: Business Process
Lecture 67: History and Other Definitions of Business Process
Lecture 68: Four Improvement Areas
Lecture 69: Business Process Definition Metamodel
Lecture 70: Business Process Mapping
Lecture 71: Construction Maps
Lecture 72: Communication Enables Business Process
Lecture 73: Process Mining
Lecture 74: Total Security Management
Lecture 75: Transformational Outsourcing - Business Process2:04
This lecture will talk about business process.
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Lecture outline:
0:00 Definition of Business Process
0:17 Types of Business Process
1:00 Overview of the Business Process
- History and Other Definitions of Business Process5:20
This lecture will talk about history and other definitions of business process.
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Lecture outline:
0:00 History of Business Process
0:57 Other Definitions of Business Process
4:17 Summary of Definitions
- Four Improvement Areas4:03
This lecture will identify the four improvement areas in the business process.
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Lecture outline:
0:00 Introduction
0:20 Effectiveness
1:06 Efficiency
1:45 Internal Control
3:16 Compliance to Statutes and Policies
- Business Process Definition Metamodel5:13
This discussion will focus on the business process definition metamodel.
- Business Process Mapping4:26
This lecture will explain business process mapping.
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Lecture outline:
0:00 Definition of Business Process Mapping
0:50 History
1:30 Recent Developments
- Construction Maps0:59
This lecture will discuss construction maps.
- Communication Enables Business Process2:55
This lecture will talk about how communication enables business process.
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Lecture outline:
0:00 Introduction
1:15 Types of Services
1:34 Advantages
2:04 CEBP vs Unified Communications
- Process Mining3:41
This lecture will explain process mining.
- Total Security Management4:51
This lecture will discuss total security management.
.
Lecture outline:
0:00 Definition of Total Security Management
1:08 Formulation
1:46 Relation to TQM
2:34 Companies Using TSM
3:30 Criticism
4:08 Other Developments
- Transformational Outsourcing2:02
This lecture will discuss transformational outsourcing.
- Introduction and Objectives0:20
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
.
Section Outline
Lecture 78: Business Process
Lecture 79: History and Other Definitions of Business Process
Lecture 80: Four Improvement Areas
Lecture 81: Business Process Definition Metamodel
Lecture 82: Business Process Mapping
Lecture 83: Construction Maps
Lecture 84: Communication Enables Business Process
Lecture 85: Process Mining
Lecture 86: Total Security Management
Lecture 87: Transformational Outsourcing
Lecture 88: Transformational Outsourcing - Definition of Business Process Management0:50
This discussion will focus on the definition of business process management.
- Overview of Business Process Management4:47
This lecture will include an overview of business process management.
- Business Process Management Lifecycle5:16
This lecture will talk about the business process management lifecycle.
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Lecture outline:
0:00 Introduction to the BPM Lifecycle
0:13 Vision
0:42 Design
1:33 Modeling
1:59 Execution
3:17 Monitoring
4:53 Optimization
- Business Process Management Technology3:15
This lecture will discuss the technology involved in business process management.
- Value Process Management1:30
This lecture will discuss value process management.
- RACI Framework0:42
This discussion will focus on the RACI framework.
- Human Interaction Management1:05
This lecture will discuss human interaction management.
- Dynamic Process Management3:24
This lecture will discuss dynamic process management.
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Lecture outline:
0:00 Introduction and Definition
0:32 Guaranteed Evolutionary Flexibility
1:23 Completed Process Only After Documentation
1:48 Comprehensiveness and Continuity
- Pegasystems Inc.1:43
This lecture will talk about one of the software programs for assisting the business process, namely Pegasystems Inc.
- Bonita Open Solution1:54
This lecture will talk about one of the software programs for assisting the business process, namely Bonita Open Solution.
- PNMsoft2:21
This lecture will talk about one of the software programs for assisting the business process, namely PNMsoft.
- Business Process Outsourcing Glossary of Terms4:00
This e book contains the entire Business Process Outsourcing course in a PDF format.
- Final Exam1:00
Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.
Certification is not mandatory.
Once you've completed the course, email our exam department at support@theartofservice.com to purchase your exam voucher and sit your final exam.
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Please include the course name in your email for us to send the correct information.
Any questions please contact support@theartofservice.com
You will receive a PDF certificate through your email upon passing the examination. - Conclusion - Final Lecture1:27
A final message from our CEO.
Requirements
- Basic understanding of the IT industry
- Knowledge of the English language
Description
Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.
This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.
Who this course is for:
- Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
- Career-driven IT professionals to stay relevant in their roles in the I.T. industry.