Business Process Outsourcing
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Business Process Outsourcing

An introductory course about understanding business process outsourcing and its terminology and management.
3.6 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
60 students enrolled
Last updated 3/2015
English
Current price: $10 Original price: $50 Discount: 80% off
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Includes:
  • 4 hours on-demand video
  • 1 min on-demand audio
  • 12 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Be introduced to the idea of globalization and outsourcing.
  • Know the different aspects and principles of outsourcing.
  • Be introduced to the Business Process Outsourcing industry.
  • Learn about the leading countries in the BPO industry: India and the Philippines.
  • Understand the business side of Business Process Outsourcing.
  • Know the management side of Business Process Outsourcing.
View Curriculum
Requirements
  • Basic understanding of the IT industry
  • Knowledge of the English language
Description

Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.

Who is the target audience?
  • Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
  • Career-driven IT professionals to stay relevant in their roles in the I.T. industry.
Students Who Viewed This Course Also Viewed
Curriculum For This Course
98 Lectures
08:20:10
+
Move Towards Globalization
9 Lectures 38:22

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 2: Introduction to Globalizaton

Lecture 3: Definitions and History of Globalization

Lecture 4: Measuring Globalization

Lecture 5: Effects of Globalization

Lecture 6: Jobs Produced in Globalization

Lecture 7: Critics About Globalization

Preview 00:24

This lecture will introduce globalization.

Preview 01:44

This lecture will include a discussion on the definitions of globalization.

Preview 02:48

This lecture will include a discussion on the history of globalization.

Preview 09:02

This lecture will talk about measuring globalization.

Measuring Globalization
02:26

This lecture will discuss the effects of globalization.

.

Lecture outline:

0:06    Industrial
0:39    Financial
1:02    Economic
2:08    Political
3:09    Informational
3:29    Language
4:03    Cultural
7:10    Technical
7:57    Religious
8:11    Democratizing Effect of Communications
Effects of Globalization
08:39

This lecture will talk about the jobs produced in the globalization movement.

.

Lecture outline:

0:00    Income Inequality
1:22    Brain Drains
1:51    Sweatshops
3:13    Business Process Outsourcing
Jobs Produced in Globalization
03:57

This discussion will focus on some not-so-good things about globalization.

.

Lecture outline:

0:00    Introduction
2:12    Anti-globalization Movement
6:20    Results of Globalization
Critics About Globalization
09:22

Section 1 - Quiz
5 questions

This PDF file contains Section 1 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 1
14 pages
+
Introduction to Outsourcing
16 Lectures 28:52

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 10: Introduction to Outsourcing

Lecture 11: Reasons to Outsource

Lecture 12: Management and the Corporation

Lecture 13: Qualifications of Outsourcers

Lecture 14: Labor and Government

Lecture 15: Definition of Legal Process Outsourcing

Lecture 16: Advantages and Criticisms of Legal Process Outsourcing

Lecture 17: Industry and Recession

Lecture 18: Issues of Confidentiality and Privileges

Lecture 19: "The Global Lawyers"

Lecture 20: Software Testing Outsourcing

Lecture 21: Nearshoring, Homesourcing and Desktop Outsourcing

Preview 00:21

This lecture will talk about outsourcing.

Introduction to Outsourcing
02:02

This lecture will identify some reasons to outsource.

.

Lecture outline:

0:07    Cost Savings
0:25    Focus on Core Business
0:41    Cost Restructuring
1:08    Improve Quality
1:19    Knowledge
1:28    Contract
1:41    Operational Expertise
1:51    Access to Talent
2:10    Capacity Management
2:23    Catalyst for Change
2:34    Enhance Capacity
2:46    Reduce Time
2:58    Commodification
3:16    Risk Management
3:28    Venture Capital
3:41    Tax Benefits
3:53    Scalability
4:05    Creating Leisure Time
4:13    Liability
Reasons to Outsource
04:26

This lecture will discuss the management and corporation of outsourcing.

.

Lecture outline:

0:00    Management Processes
0:39    Quality of Service
0:57    Language Skills
1:49    Security
Management and the Corporation
03:20

This discussion will focus on the qualifications of outsourcing.

Qualifications of Outsourcers
00:46

This lecture will talk about labor and government in outsourcing.

Labor and Government
01:14

This lecture will cover the definition of legal process outsourcing.

Definition of Legal Process Outsourcing
01:24

This lecture will identify the advantages and criticism of legal process outsourcing.

.

Lecture outline:

0:00    Advantages
1:03    Criticisms
Advantages and Criticisms of Legal Process Outsourcing
01:48

This lecture will talk about the industry and recession of outsourcing.

Industry and Recession
00:50

This lecture will talk about some issues in confidentiality and privileges of outsourcing.

Issues of Confidentiality and Privileges
01:22

This lecture will explain global lawyers in outsourcing.

“The Global Lawyers”
01:16

This discussion will focus on software-testing outsourcing.

Software Testing Outsourcing
03:14

This lecture will discuss several terms like nearshoring.

Nearshoring
03:51

This lecture will discuss several terms like homesourcing.

.

Lecture outline:

0:00    Introduction and Definition
1:15    Advantages
Homesourcing
02:14

This lecture will discuss several terms like desktop outsourcing.

Desktop Outsourcing
00:44

Section 2 - Quiz
5 questions

This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 2
13 pages
+
Offshoring
16 Lectures 51:14

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 24: Definition of Offshoring

Lecture 25: Offshoring Terminology

Lecture 26: Production, IT services and Innovation Offshoring

Lecture 27: Focus and Strategy of Offshoring

Lecture 28: Intellectual Property

Lecture 29: Debate About Offshoring

Lecture 30: Concerns About Offshoring

Lecture 31: Effects and History of Offshoring

Lecture 32: Offshore Outsourcing

Lecture 33: Information Technology Outsourcing (ITO)

Lecture 34: Offshore Software Research and Development

Lecture 35: Knowledge Process Outsourcing (KPO)

Lecture 36: Business Process Outsourcing (BPO)

Lecture 37: Offshoring Research Network

Preview 00:22

This lecture will talk about the definition of offshoring.

Definition of Offshoring
01:46

This discussion will focus on the different terminologies used in offshoring.

Offshoring Terminology
02:54

This lecture will explain production, It services, and innovation offshoring.

.

Lecture outline:

0:00    Production Offshoring
2:24    IT Services Offshoring
6:17    Innovation Offshoring
Production, IT services and Innovation Offshoring
06:57

This lecture will discuss the focus and strategy of offshoring.

Focus and Strategy of Offshoring
01:28

This lecture will talk about intellectual property.

Intellectual Property
00:42

This lecture will include a "debate" about offshoring.

Debate About Offshoring
02:19

This lecture will discuss some concerns about offshoring.

.

Lecture outline:

0:00    Level-of-Service Concerns
0:54    Supply Chain Concerns
2:03    Competitive Concerns
4:48    Retraining Concerns
Concerns About Offshoring
05:11

This lecture will talk about the history of offshoring and its effect on the industry.

Effects and History of Offshoring
04:05

This lecture will explain offshore outsourcing.

.

Lecture outline:

0:00    Introduction and Definition
0:44    Basic Types of Offshore Outsourcing
1:12    Criteria
1:59    Impact on the Internet
2:46    Source of Conflict
Offshore Outsourcing
03:54

This discussion will focus on Information Technology Outsourcing.

Information Technology Outsourcing (ITO)
02:32

This lecture will discuss offshore software research and development.

.

Lecture outline:

0:00    Introduction and Definition
0:57    Western Dilemma
1:52    Future Trends
Offshore Software Reasearch and Development
04:11

This lecture will discuss knowledge process outsourcing.

.

Lecture outline:

0:00    Introduction and Definition
0:43    Overview
4:43    Types of Services
5:20    Market Research
Knowledge Process Outsourcing (KPO)
06:06

This lecture will discuss business process outsourcing.

Business Process Outsourcing (BPO)
00:41

This lecture will discuss offshoring research network.

Offshoring Research Network
08:06

Section 3 - Quiz
5 questions

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 3
21 pages
+
Introduction to Business Process Outsourcing
13 Lectures 27:42

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 40: Introduction to Business Process Outsourcing

Lecture 41: Industry Size of Business Process Outsourcing

Lecture 42: Benefits of Business Process Outsourcing

Lecture 43: Limitation and Threats of Business Process Outsourcing

Lecture 44: Website Management Outsourcing

Lecture 45: Recruitment Process Outsourcing

Lecture 46: History of Recruitment Process Outsourcing

Lecture 47: Benefits of Recruitment Process Outsourcing

Lecture 48: Risks in Recruitment Process Outsourcing

Lecture 49: Banking Business Process Outsourcing

Lecture 50: Captive Service

Introduction and Objectives
00:24

This lecture will introduce business process outsourcing.

Introduction to Business Process Outsourcing
01:50

This discussion will focus on the industry size of business process outsourcing.

Industry Size of Business Process Outsourcing
01:33

This lecture will identify the benefits of business process outsourcing.

Benefits of Business Process Outsourcing
03:12

This lecture will identify some limitations and threats of business process outsourcing.

.

Lecture outline:

0:00    Limitations
1:04    Threats
Limitation and Threats of Business Process Outsourcing
02:52

This lecture will talk about website management outsourcing.

Website Management Outsourcing
03:38

This lecture will discuss recruitment process outsourcing.

Recruitment Process Outsourcing
02:26

This lecture will talk about the history of recruitment process outsourcing.

History of Recruitment Process Outsourcing
03:13

This lecture will identify the benefits of recruitment process outsourcing.

Benefits of Recruitment Process Outsourcing
01:44

This lecture will identify some risks in recruitment process outsourcing.

Risks in Recruitment Process Outsourcing
02:49

This lecture will discuss banking business process outsourcing.

Banking Business Process Outsourcing
03:01

This lecture will explain captive service.

Captive Service
01:00

Section 4 - Quiz
5 questions

This PDF file contains Section 4 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 4
11 pages
+
A Focus on India and the Philippines
13 Lectures 18:31

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 53: BPO in India

Lecture 54: History of the BPO Industry in India

Lecture 55: Third party BPO's in India

Lecture 56: Entry of IT Majors in India

Lecture 57: Emergence of Rural BPO's in India

Lecture 58: Future of Outsourcing Services in India

Lecture 59: Size and Leading BPO-IT Cities in India

Lecture 60: BPO in the Philippines

Lecture 61: Call Center Industry in the Philippines

Lecture 62: Information Security and Countermeasures

Lecture 63: Coworking

Preview 00:21

This lecture will talk about the BPO industry in India.

BPO in India
00:32

This lecture will discuss the history of the BPO industry in India.

.

Lecture outline:

0:00    Privacy and Discrimination
0:57    Danger to Owners
1:29    Soft Biometrics
2:00    Cancelable Biometrics
History of the BPO Industry in India
01:36

This lecture will explain third party BPOs in India.

Third party BPO’s in India
00:49

This lecture will discuss the entry of IT majors in India.

Entry of IT Majors in India
01:04

This lecture will explain the emergence of rural BPOs in India.

Emergence of Rural BPO’s in India
00:57

This discussion will focus on the future of outsourcing services in India.

Future of Outsourcing Services in India
00:52

This lecture will discuss the size and leading BPO-IT cities in India.

Size and Leading BPO-IT Cities in India
02:07

This lecture will talk about the BPO industry in the Philippines.

BPO in the Philippines
00:48

This lecture will discuss the growing call center industry in the Philippines.

.

Lecture outline:

0:00    Introduction
0:41    Legal and Medical Transcriptions
0:57    Finance, Logistics and Accounting
1:41    Software Development and Animation
Call Center Industry in the Philippines
02:36

This lecture will talk about information security and countermeasure of the BPO industry in general.

.

Lecture outline:

0:00    Information Security
0:44    Countermeasures
Information Security and Countermeasures
02:07

This lecture will define and explain coworking.

.

Lecture outline:

0:00    Introduction and Definition
2:41    Demographics
3:19    History
Coworking
04:42

Section 5 - Quiz
5 questions

This PDF file contains Section 5 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 5
17 pages
+
Business Process
12 Lectures 35:55

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 66: Business Process

Lecture 67: History and Other Definitions of Business Process

Lecture 68: Four Improvement Areas

Lecture 69: Business Process Definition Metamodel

Lecture 70: Business Process Mapping

Lecture 71: Construction Maps

Lecture 72: Communication Enables Business Process

Lecture 73: Process Mining

Lecture 74: Total Security Management

Lecture 75: Transformational Outsourcing

Preview 00:21

This lecture will talk about business process.

.

Lecture outline:

0:00    Definition of Business Process
0:17    Types of Business Process
1:00    Overview of the Business Process
Business Process
02:04

This lecture will talk about history and other definitions of business process.

.

Lecture outline:

0:00    History of Business Process
0:57    Other Definitions of Business Process
4:17    Summary of Definitions
History and Other Definitions of Business Process
05:20

This lecture will identify the four improvement areas in the business process.

.

Lecture outline:

0:00    Introduction
0:20    Effectiveness
1:06    Efficiency
1:45    Internal Control
3:16    Compliance to Statutes and Policies
Four Improvement Areas
04:03

This discussion will focus on the business process definition metamodel.

Business Process Definition Metamodel
05:13

This lecture will explain business process mapping.

.

Lecture outline:

0:00    Definition of
	Business Process Mapping
0:50    History
1:30    Recent Developments
Business Process Mapping
04:26

This lecture will discuss construction maps.

Construction Maps
00:59

This lecture will talk about how communication enables business process.

.

Lecture outline:

0:00    Introduction
1:15    Types of Services
1:34    Advantages
2:04    CEBP vs Unified Communications
Communication Enables Business Process
02:55

This lecture will explain process mining.

Process Mining
03:41

This lecture will discuss total security management.

.

Lecture outline:

0:00    Definition of Total Security Management
1:08    Formulation
1:46    Relation to TQM
2:34    Companies Using TSM
3:30    Criticism
4:08    Other Developments
Total Security Management
04:51

This lecture will discuss transformational outsourcing.

Transformational Outsourcing
02:02

Section 6 - Quiz
5 questions

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 6
17 pages
+
Business Process Management
13 Lectures 27:07

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

.

Section Outline

Lecture 78: Business Process

Lecture 79: History and Other Definitions of Business Process

Lecture 80: Four Improvement Areas

Lecture 81: Business Process Definition Metamodel

Lecture 82: Business Process Mapping

Lecture 83: Construction Maps

Lecture 84: Communication Enables Business Process

Lecture 85: Process Mining

Lecture 86: Total Security Management

Lecture 87: Transformational Outsourcing

Lecture 88: Transformational Outsourcing

Preview 00:20

This discussion will focus on the definition of business process management.

Definition of Business Process Management
00:50

This lecture will include an overview of business process management.

Overview of Business Process Management
04:47

This lecture will talk about the business process management lifecycle.

.

Lecture outline:

0:00    Introduction to the BPM Lifecycle
0:13    Vision
0:42    Design
1:33    Modeling
1:59    Execution
3:17    Monitoring
4:53    Optimization
Business Process Management Lifecycle
05:16

This lecture will discuss the technology involved in business process management.

Business Process Management Technology
03:15

This lecture will discuss value process management.

Value Process Management
01:30

This discussion will focus on the RACI framework.

RACI Framework
00:42

This lecture will discuss human interaction management.

Human Interaction Management
01:05

This lecture will discuss dynamic process management.

.

Lecture outline:

0:00    Introduction and Definition
0:32    Guaranteed Evolutionary Flexibility
1:23    Completed Process Only
	After Documentation
1:48    Comprehensiveness and Continuity
Dynamic Process Management
03:24

This lecture will talk about one of the software programs for assisting the business process, namely Pegasystems Inc.

Pegasystems Inc.
01:43

This lecture will talk about one of the software programs for assisting the business process, namely Bonita Open Solution.

Bonita Open Solution
01:54

This lecture will talk about one of the software programs for assisting the business process, namely PNMsoft.

PNMsoft
02:21

Section 7 - Quiz
5 questions

This PDF file contains Section 7 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 7
14 pages
+
Course Resources
3 Lectures 00:00

This e book contains the entire Business Process Outsourcing course in a PDF format.

Business Process Outsourcing Complete Certification Kit Book
154 pages

This e book contains the entire Business Process Outsourcing course in a PDF format.

Business Process Outsourcing Glossary of Terms
4 pages

This PDF file contains all the answers to all the quizzes in each section of this course.

Quiz Answer Sheet
4 pages
+
Business Process Outsourcing Certification
3 Lectures 01:27

Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.


Certification is not mandatory.

Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.

. Access includes a step-by-step procedure on how to take the final exam and how to obtain your exam certification.

You will receive a PDF certificate through your email upon passing the examination.

Final Exam
1 page

We are always in the process of improving our courses and procedures for a better learning experience for our students. Your input is very important to us.


Follow the step-by-step procedure on taking the evaluation and receiving your certificate of completion.

Evaluation Form
1 page

A final message from our CEO.

Conclusion - Final Lecture
01:27
About the Instructor
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