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Do you want to be the person at your company whom everyone trusts and is eager to work with? Do you want to be valued for presenting yourself and your company well? The Emily Post Institute's Business Etiquette for Professionals program will help you do just that. This program is designed to help you build better, stronger relationships in your business life. This condensed version of our popular in-person Business Etiquette Seminars is presented by seminar creator Peter Post, author of The Etiquette Advantage in Business, 3rd edition, and The New York Times bestseller Essential Manners for Men. Drawing on his expertise and experience as both a business owner and a business etiquette expert and seasoned presenter, Peter guides you through essential business etiquette and manners concepts, and tools that can help you advance your business relationships and your career.
In this 12-lesson course, Peter explains how etiquette and manners are fundamental to building better relationships in the workplace and how they relate to the larger world of business. You'll discover the most common business manners mistakes and how to avoid them, in addition to the most requested content from the Emily Post Institute's Business Etiquette Seminars. Each lesson is illustrated with dynamic text and images, as well as sample problems and examples that speak with style and humor to the core concepts of etiquette.
The Emily Post Institute's E-Learning programs are a whole new way to bring the confidence, authority, and credibility of Emily Post etiquette to both your personal brand and your company's brand.
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|Section 1: Lesson 1: Why Etiquette?|
Lesson 1: Why Etiquette? explores:
- Why etiquette matters in business today
- Bruno Story: It's not IF you do something, it's HOW you do it that matters
- Two concepts of "The How Matters" and "Other People's Perspectives" that drive all etiquette
- The 3 Goals and how they can help toward building better relationships at work
- An example problem illustrating how to use the 3 Goals
|Section 2: Lesson 2: What Is Etiquette?|
Lesson 2: What Is Etiquette? explores:
- A deeper understanding of what etiquette is
- The difference between etiquette and manners
- The 3 Principles that govern all etiquette: Consideration, Respect & Honesty
- The Five-Step Method for Solving Problems
|Section 3: Lesson 3: Communication - The Four P's|
Lesson 3: Communication - The Four P's explores:
- The Four P's - Public or Private, Proofread, Pronunciation, Patience
- The Bulletin Board Rule
- Examples of The Four P's illustrating why they matter
|Section 4: Lesson 4: Written Communications|
Lesson 4: Written Communications explores:
- Why written communications can cause problems
- The who, what, where, when rule
- The importance of tone
- When to use written communications versus verbal communications
- Seven tips for good written communications (focus on emails): The "To" Field, The "Subject" Field, ALL CAPS Emoticons & Text Speak, Formality, Salutations & Closings, BCC, Reply & Reply ALL
|Section 5: Lesson 5: Verbal Communications|
Lesson 5: Verbal Communications explores:
- The importance of answering the phone well, what makes for a good answer greeting, loud phone voices, excusing yourself to take a call, and when to send a call to voicemail
- 6 Office Phone Tips
- Conference calls
- 3 Speakerphone Tips
- Cell & Smartphones
- Personal calls at work
|Section 6: Lesson 6: The Workplace|
Lesson 6: The Workplace explores:
- Five general office manners explored through sample problems - Saying hello upon arriving at work, giving privacy when needed, interrupting in an open office environment, multi-tasking without being rude, and being late
- 3 Fireable Offenses
- Grooming at work
- 3 Workplace guidelines
|Section 7: Lesson 7: Meetings|
Lesson 7: Meetings explores:
- Why your behavior during meetings can make or break your career.
- Sample problem - What to do when a colleague isn't paying attention during a meeting.
- Sample problem - What to do when you're leading a meeting/presentation and someone is asking overbearing questions or making difficult comments.
- 7 Guidelines for Meetings
- The 2 Block Rule
|Section 8: Lesson 8: Enhancing Your Image|
Lesson 8: Enhancing Your Image explores:
- Why your image matters in business
- What your image is comprised of: Appearance, Actions & Words
- Appearance - from grooming to the clothing you choose no matter what industry you're in you will want to think about how your appearance is affecting your work relationships.
- Actions - how posture, eye contact, nervous habits, fidgeting and even gum chewing can all affect how others perceive you at work.
- Words - it's not just the individual words we use, but HOW we use them that help or hinder the impression others have of us in the business world. Qualities of voice: Tone, speed and accents/pronunciation all contribute to how well we are understood and received by others.
- Tips for being a good listener
- Sample problem - A last minute meeting request from a client leaves you inappropriately dressed for the meeting. What's your best option in the moment and for the future?
- Company dress codes
|Section 9: Lesson 9: Social Networking|
Lesson 9: Social Networking explores:
- 3 Tips for Business Social Networking
- 5 General Social Networking Tips
- Sample problems and specific tips for LinkedIn, Facebook, and Twitter
- Tips for how to review your online image
|Section 10: Lesson 10: Business Social|
Lesson 10: Business Social explores:
- Why business social skills and events matter
- Invitations and R.S.V.P.s
- 4 Steps for Introductions and who to introduce to whom
- How to handle forgetting someone's name
- 5 Tips for Small Talk
- Sample problem - How to handle it when you hear a colleague throw a team member under the bus when speaking with a client
- 5 Tips for Business Social Situations
- When and how to write a thank-you note and what method you should use to send it
|Section 11: Lesson 11: Top Ten Business Dining Tips|
Lesson 11: Top Ten Business Dining Tips explores:
- The most important dining etiquette tips for business meals
- Be on time, Holding utensils, Conversation, Sneezing, One-drink Rule, When to begin, Deal breakers, Fast and slow eating, grooming at the table, thank-yous, place settings
- Sample problem - how to handle electronic devices at the table
- A Review of the 3 most important dining tips
|Section 12: Lesson 12: The 24/7 Professional|
Lesson 12: The 24/7 Professional explores:
- Sample problem - a rude gesture outside of work comes back to bite you when you arrive at work
- How actions outside of work affect you at work
- When social situations become business social situations
- Why it's important to maintain a professional image during business trips
- Review of the two key concepts, three goals, three principles, and the Five-Step Method for Solving Problems
Spanning five generations, this family business maintains and evolves the standards of American etiquette that Emily Post established with her seminal book Etiquette in 1922. Though times and specific manners have changed, the Post's maintain that the principles of good etiquette remain constant. Above all, manners are a sensitive awareness of the feelings of others.
Consideration, respect, and honesty are more important than knowing which fork to use. It’s the underlying sincerity and good intentions of our actions that matter most.
From a primary office in Burlington, Vermont, The Emily Post Institute maintains a 25 book collection; columns in Good Housekeeping, Women's Running Magazine, and on the popular everything-home-related site Houzz; conducts business etiquette seminars and trainings both in the United States and around the world; and partners with businesses and non-profit organizations to bring etiquette and manners to a wide audience. The company has a Q&A podcast, Awesome Etiquette with American Public Media, hosted by Lizzie Post and Daniel Post Senning. There are currently two generations and 3 direct descendants and their immediate family involved with The Emily Post Institute.