Welcome to Business Etiquette Essentials by business etiquette expert Lydia Ramsey.
Would you like to:
If you answered yes to even one of these questions, then Business Etiquette Essentials is the course you want to take. Presented primarily in video format you will learn everything you need to know to get the job or promotion or to grow your business and the bottom line. You will build better and longer-lasting relationships. In addition you will feel more confident than you ever have no matter what the business setting.
Who should take this course?
Your instructor, Lydia Ramsey, specializes in business etiquette, professional conduct and customer service and will help you and your employees develop the skills to attract and retain clients through the simple practice of modern manners and the basic principles of courtesy, kindness and respect. Her business etiquette course will give you the tools to take your business to the next level.
Welcome to Business Etiquette Essentials: Adding The Polish That Builds Profits. I am your instructor, Lydia Ramsey. This video is an example of what you will see in the beginning of each of my four content sections.
Included in Business Etiquette Essentials are these four overall topics:
Clients come to you for your expertise, your service and your products. They become loyal to you because of your interpersonal skills. They stay with you because of your ability to establish and maintain relationships. "Business Etiquette Essentials" has been created to help you build those relationships while you build profits.
What do people think when you walk into a room... or do they even notice? Help is here! This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression. Learn how to use what you say, tone of voice, body language, and more to work for you–not against you–the next time you make an entrance.
You will learn to:
Learn how to prepare for and profit from any networking opportunity, whether it is a planned event or a chance
encounter. Being comfortable talking with others on a professional or personal level helps you develop more
profitable relationships. Don’t leave the office without these must-have strategies. You learn everything you need to
know from greeting and meeting to preparing exit lines.
You will learn how to:
You can have your cake and eat it, too. Just be sure you are using the right fork! This fun and informative program arms you with a full menu of strategies that will have your clients eating out of your hand. Manners do matter, so learn how to confidently increase your bottom line every time you sit down with a customer, potential client, supervisor, board member or anyone who has influence on your career or business. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods and much more!
You will learn how:
Studies show that 74 percent of business communication takes place by e-mail, voice mail, and smart phones. When you can't be there “in person,” use these cutting edge courtesies to make a great first impression and to grow healthy, profitable relationships using the latest technology.
You will learn how:
This is part two of the Rules For The Wireless lecture.
Lydia Ramsey is an international business etiquette expert, professional speaker, corporate trainer and author. She offers seminars, keynotes and executive coaching to corporations, associations, colleges and universities.
Lydia is the author of several books including Manners That Sell (Pelican Publishing) and Lydia Ramsey's Little Book of Table Manners (Longfellow Press).
Lydia is a popular media figure and regularly called to be interviewed or featured on national television and radio. She has appeared on FOX TV, NPR, PBS, CNN's Travel Channel and The Paul Harvey Show. She has been featured or quoted in newspapers and magazines including The New York Times, The Wall Street Journal, Investors Business Daily, Entrepreneur, Real Simple, Cosmopolitan, Men's Health, and Golf Digest.
Among her clients are Turner Construction International, Colas International, Gulfstream Aerospace, Georgia Ports Authority, PSS World Medical, TSYS, SunTrust Bank, The PGA Tour, The American Hospital Association, The US Federal District Courts and The Insurance Underwriters of Georgia.
Lydia firmly believes that etiquette in business is not about the rules; it's about the relationships.