Learn how to model business processes.
This course will teach you how to review a process and document it using industry standard UML diagrams. It will also show you how to analyse that model for flaws and identify areas for improvement. After that it will show you how to implement those improvements in a controlled way.
By the end of this course you'll be able to go into your organisation and make improvements to those business processes. Along the way you'll produce clear, documented work that will really impress those senior managers and show them that you can help them improve the organisation.
This course aligns to the syllabus for the British Computer Society's Modelling Business Processes exam which means not only can it be used as a study guide for that exam but also for those people taking it as a stand alone course it provides assurance that it follows an industry standard methodology.
An introduction telling you what to expect from this section on the Context for Modelling Business Processes
This lecture starts with the basics and explains what Business Process Modelling is, what a Business Process is, why we would want to model business processes and the benefits of doing so.
As a student this will give you the ground work to understand the context of why business processes are modelled.
This lecture covers at a high level the process of modelling business processes. The things discussed in this lecture are covered in more detail later on.
As a student this will give you a high level understanding of the order of tasks when modelling business processes.
This lecture explains the key stakeholders in Business Process Modelling and what role they perform.
Introduces definitions for some of the terms used to describe the different level of detail shown in business process models.
This lectures provides students with a quick overview of how Business Process Modelling is linked to the role of the Business Analyst.
A summary of what was taught in this section on the Context for Modelling Business Processes
Test what you've learnt in this section with a multiple choice quiz.
An introduction to this section on the Organisational Model for Processes and what to expect to learn.
This lecture explains how a traditional view of an organisation doesn't adequately show what the organisation does or how it does it.
The student will be shown how to create a view of the organisation that shows what it does and some tools to use to help identify process that an organisation undertakes.
This lectures explains how different levels of processes can be connected together and how this affects the scope and detail of the process.
This lecture explains how to build a process map as well as some industry best practice techniques to identify processes to populate the process map.
This lecture explains to students what the customer value proposition is, how it is created, and how any improvements should align to this proposition.
A summary of what we taught in this section on the Organisational Model for Processes
An introduction to this section on Modelling Business Processes
This lecture teaches the student how to model a business process. It shows them the various different symbols used in business process modelling and how these work together to describe different aspects of the process. The modelling technique taught in this lecture is the UML activity diagram.
This lecture explains the different types of trigger events and how to identify each one.
This lecture tells the student about the outcomes of business processes.
This lecture explains how to enhance a business process model to include information on the length and processing time.
A summary of what was learnt in this section on Modelling Business Processes
An introduction on what we'll cover in this section on Tasks
This lectures shows different methods of identifying tasks that can be used to populate a business process model.
This lecture shows students what key information should be captured for each task, why it is important, and how to display the information.
A summary of what was taught in this section on Tasks
An introduction to what we'll cover in this section on Improving Business Processes
This lecture will teach students where to look for indicators that might show a business process is flawed and therefore a good candidate for business process modelling.
This video explains the different types of measures that might be used on a business process.
This lecture discusses different areas of a process that might contain flaws that should be highlighted as areas for improvement.
This video shows how to put business processes into a managed state so that they are monitored and issues are identified. It also identifies some of the industry standard BPM techniques and provides a quick overview of the Six Sigma Business Process Management methodology.
This lectures explains how the Business Analyst would assist with improving the process.
This lectures teaches how to use business scenarios to identify gaps in the process and ensure it's able to cover every possible combination of conditions.
A summary of what was taught in this section on Improving Business Processes
An introduction to what we'll cover in this section on the Transition from the "As-Is" Model to the "To-Be" Model
This lectures teaches the different types of implementation that can be used to implement an improved process. It explains the different reasons why each type of implementation might be used.
A successful implementation doesn't just need a great business process model. This lecture teaches about the other things that should be considered in order to have a successful implementation.
This lectures teaches about how individuals react to the implementation of a business improvement project.
A summary on what we covered in this section on Transition from the "As-Is" Model to the "To-Be" Model
Transforming Ninja is a business change consultancy with experience in numerous different sectors on projects of all sizes, playing many different roles in the business change world.
We love investigating new techniques and methodologies, and implementing these into our work whilst sharing the knowledge with our clients.
We like to arm people with the knowledge and techniques they need to accomplish their goals.