Ask Better Questions - Build Better Relationships

Asking questions connects and engages; deepens & strengthens our relationships. Good questions reduce tension & conflict
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  • Lectures 29
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2014 English

Course Description

Relationships: we all want better professional and personal relationships. Improving your questioning skills is a powerful way to build stronger, better relationships. That's why, according to Anthony Robbins, successful people ask better questions.

Asking questions is a critical communication skill that most of us pay little attention to. It is the linchpin to building stronger relationships, both professionally and personally. Learn to understand others before making, and acting on, inaccurate judgments that end up making things worse rather than better.

Ask better questions and you will develop:

  • open, more trusting relationships
  • a deeper understanding of others and their perspectives
  • a way to stop judging and start listening
  • decisions based on information rather then assumption
  • reduced levels of tension and conflict

1575+ students have recognized the positive difference strong questioning skills will make to their relationships.

***** Even asking question is an art. It's short and concise and I've learned a lot. Thanks for the course - Chris Tamin *****

You will learn:

To stop judging people and start listening to others.

Key questions types and their uses

Common question traps we fall into everyday

How to sequence questions to fully understand

What to listen for and why it is critical to success

Explore the different types of questions and the impact they have on your conversations. Eliminate problem questions from your repertoire and replace them with questions that build rapport and help you gain a deeper understanding of the other person. Avoid the everyday traps that most of us don't even realize we are making.

Learn what to listen for as people answer your questions and how to keep the conversation focused on the important issues.

Develop better questioning skills and you'll be amazed at the impact it has and the positive responses you get.

This course comes with a 30-day money-back guarantee and lifetime access to course material, including updates and additions. You will receive a certificate of completion on finishing the course. Courses can be accessed on computers, iOS devices and Android making it easy to learn anytime in any place.

What are the requirements?

  • something to take notes with
  • the desire to build better stronger relationships
  • an open mind

What am I going to get from this course?

  • develop stronger relationships based on mutual understanding
  • probe for deeper understanding of issues causing stress and tension
  • identify and rectify your bad habits that may be accidentally causing communication problems in relationships
  • gain higher levels of trust and respect in your relationships
  • listen with a new found clarity
  • understand how different types of questions impact conversations
  • use questions to deeply understand the motives and actions of others.

What is the target audience?

  • Anyone who wants stronger relationships
  • Anyone who wishes to understand others better
  • Anyone who wants to reduce stress, tension and conflict in their relationships.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Welcome, introduction and thank you.

An opportunity to meet your instructor, discover what you can expect from the course and how to get the best from it.


Questions help us really connect with people. Questions help us let other people know we care about their ideas and opinions. All too often, out communication is automatic. Accidentally, we communicate from our own perspective and send the wrong messages to the people that matter to us.


It is said: 'we judge ourselves by our intentions, we judge other people by their behaviour'. Asking yourself this key question is a great start to building better, stronger relationships.


If you really want to connect with people, asking questions is key, but so is how well they perceive you listening to their answers.

Section 2: Question Fundamentals - laying the foundations.

Introducing the two basic question types: open questions and closed questions, but beware, things are not always as straight forward as they at first appear.


Closed questions are the staple of everyday conversation. They also have uses in certain questioning strategies however they are helping us give control away.


Put your question habit to the test in this fun and frequently enlightening activity.


A short case study to observe how people use questions.

The video clips used are under creative commons license from:

Call Music # 11 - Alessia d'Andrea interviews Beatrice Mason

PVC at NAB 2014 - Interview with Kevin Aguirre at the Maxon booth.


If you wondered what made asking consecutive open questions difficult or frustrating - here's your answer.

The Power of the Pause
Section 3: Open questions: Types and Uses

Wants to find out the facts? This is what you need.


Leading questions can be great in a sales strategy, but are much less useful when you want to connect with and understand another person.


What would you do if......... Just how effective are hypothetical questions?


Probing questions are vitally important questions. They help you to dig deeper into an issue: clarify exactly what a person is meaning. They work best when they are short and simple questions that keep the conversation flowing.


The reflective question is arguably the most powerful tool in your questioning kit bag. Use it wisely and it will serve you well.

Why warning
Section 4: Identify the Question Types
Question Types Review
8 questions
Section 5: The Questioning Funnel

Structure is an important element in a conversation. The funnel techniques provides you with the format of a clear structure, without imposing a list of pre-prepared questions. It enables you to react spontaneously to what is being said.


Habits we use everyday become question traps when we are seeking to deeply understand others. Knowing those traps makes them easy to identify and more importantly, easier to avoid in our everyday conversations.


Key responses that you are likely to experience when people are being asked questions.

Section 6: Listening tips - Where to focus your attention for maximum benefit.

Listening is something most of us find difficult. Many people have got better at appearing to listen: you know, nodding and grunting to be actively listening. Few actually listen well. here are some tips to help you focus your attention on the responder to your questions.


10 Steps that will help you improve your listening. Some are much more challenging than they first appear, but with practice they are a powerful set of tools and ideas.

2 pages

A short exercise to practice applying the 10 steps to better listening.

Section 7: Learning Review

Challenge yourself to identify action points to put your learning into practice. Have you taken every opportunity to participate and learn? What more could you do?

Section 8: Putting it all together

Case Study Review Part 1


Case Study Review Part 2


This contains a link to another short video case study that demonstrates the different impact of a good questioning strategy.

Section 9: How to practice your questioning skills

They say it takes 10,000 hours of practice to achieve mastery of anything. Here are some ideas get your practice started and develop your questioning skills to build better relationships

Section 10: And finally

Time to put all the learning on questioning skills to good use and start building better, stronger relationships.


Access more information and resources from Richard along with additional discounts and offers.

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Instructor Biography

Richard Lock, People Development Professional, Business & Personal

International Management Trainer | Speaker | Facilitator | Business Coach helping organizations get the best from people and people get the best from themselves.

Hello there - thanks for looking at my profile.

You're probably wondering why on earth you should work with me through my online courses, or possibly more directly.

Well, I have been a learning and development professional for almost 30 years now. In that time I have worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.

My focus is on helping people learn skills, techniques and behaviours that will help them in their everyday lives. That might be in business and their professional lives or more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we grow when we learn to actually apply that knowledge. That's where we add value.

In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 19 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.

With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. In theory this appears straight forward, yet the reality is frequently much more challenging. This challenge is summed up by my favorite quote;

'the single biggest problem with communication is the illusion it is taking place'

George Bernard Shaw.

When I'm asked about what I do, I have been known to describe myself as an interpreter, and when asked about which languages I say English to English. It often raises a smile as people realize what I mean by that.

Don't take my word for it - here are what others have said about me:

His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director

Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills delegate

It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills delegate

His unique approach with Cause Related Learning puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker

He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager

Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director

I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal life. Richard is a really positive, inspiring trainer. International Buyer

My typical areas of activity are:

·Presentation, Communication and Influencing and conflict

·Performance management and improvement

·Coaching, training and developing

·Employee Engagement

I am a qualified user of psychometric tests and a certified NLP Practitioner.

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