Ask Better Questions - Build Better Relationships
4.1 (178 ratings)
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Ask Better Questions - Build Better Relationships

Asking questions connects and engages; deepens & strengthens our relationships. Good questions reduce tension & conflict
4.1 (178 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,348 students enrolled
Created by Richard Lock
Last updated 4/2017
Current price: $10 Original price: $85 Discount: 88% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 2 hours on-demand video
  • 3 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • develop stronger relationships based on mutual understanding
  • probe for deeper understanding of issues causing stress and tension
  • identify and rectify your bad habits that may be accidentally causing communication problems in relationships
  • gain higher levels of trust and respect in your relationships
  • listen with a new found clarity
  • understand how different types of questions impact conversations
  • use questions to deeply understand the motives and actions of others.
View Curriculum
  • something to take notes with
  • the desire to build better stronger relationships
  • an open mind
  • know people you would like to understand better

Relationships: we all want better professional and personal relationships. Improving your questioning skills is a powerful way to build stronger, better relationships. That's why, according to Anthony Robbins, successful people ask better questions.

Asking questions is a critical communication skill that most of us pay little attention to. It is the linchpin to building stronger relationships, both professionally and personally. Learn to understand others before making, and acting on, inaccurate judgments that end up making things worse rather than better.

Ask better questions and you will develop:

  • open, more trusting relationships
  • a deeper understanding of others and their perspectives
  • a way to stop judging and start listening
  • decisions based on information rather then assumption
  • reduced levels of tension and conflict

1575+ students have recognized the positive difference strong questioning skills will make to their relationships.

***** Even asking question is an art. It's short and concise and I've learned a lot. Thanks for the course - Chris Tamin *****

You will learn:

To stop judging people and start listening to others.

Key questions types and their uses

Common question traps we fall into everyday

How to sequence questions to fully understand

What to listen for and why it is critical to success

Explore the different types of questions and the impact they have on your conversations. Eliminate problem questions from your repertoire and replace them with questions that build rapport and help you gain a deeper understanding of the other person. Avoid the everyday traps that most of us don't even realize we are making.

Learn what to listen for as people answer your questions and how to keep the conversation focused on the important issues.

Develop better questioning skills and you'll be amazed at the impact it has and the positive responses you get.

This course comes with a 30-day money-back guarantee and lifetime access to course material, including updates and additions. You will receive a certificate of completion on finishing the course. Courses can be accessed on computers, iOS devices and Android making it easy to learn anytime in any place.

Who is the target audience?
  • Anyone who wants stronger relationships
  • Anyone who wishes to understand others better
  • Anyone who wants to reduce stress, tension and conflict in their relationships.
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Curriculum For This Course
33 Lectures
Welcome, introduction and thank you.
4 Lectures 13:34

An opportunity to meet your instructor, discover what you can expect from the course and how to get the best from it.

Preview 04:12

Questions help us really connect with people. Questions help us let other people know we care about their ideas and opinions. All too often, out communication is automatic. Accidentally, we communicate from our own perspective and send the wrong messages to the people that matter to us.

Why questions matter in your relationships

It is said: 'we judge ourselves by our intentions, we judge other people by their behaviour'. Asking yourself this key question is a great start to building better, stronger relationships.

Ask yourself this key question

If you really want to connect with people, asking questions is key, but so is how well they perceive you listening to their answers.

The acid test: a listening challenge
Question Fundamentals - laying the foundations.
9 Lectures 28:17

Introducing the two basic question types: open questions and closed questions, but beware, things are not always as straight forward as they at first appear.

Preview 02:26

To improve our questioning skills we need to break some habits, and to do that we first need to identify what those habits are. This simple activity will make a start on identifying your everyday habits.

Activity: A simple challenge to get you started

Closed questions are the staple of everyday conversation. They also have uses in certain questioning strategies however they are helping us give control away.

Closed questions - Good or Bad?

There are two fundamental questioning strategies: Legitimate questions and disguised questions. Which is your preference?

How legitimate are your questions?

Using a spotter is a simple and effective way to understand your current question habits. 

Activity: Time to find a spotter

Put your question habit to the test in this fun and frequently enlightening activity.

Activity: Quickly identify your question habit and problems it might be causing.

A short case study to observe how people use questions.

The video clips used are under creative commons license from:

Call Music # 11 - Alessia d'Andrea interviews Beatrice Mason

PVC at NAB 2014 - Interview with Kevin Aguirre at the Maxon booth.

Using questions case study

If you wondered what made asking consecutive open questions difficult or frustrating - here's your answer.

Activity: Why do we ask so many closed questions?

The Power of the Pause
Open questions: Types and Uses
7 Lectures 23:20

Wants to find out the facts? This is what you need.

Specific Questions

Leading questions can be great in a sales strategy, but are much less useful when you want to connect with and understand another person.

Leading Questions

What would you do if......... Just how effective are hypothetical questions?

Hypothetical Questions

Probing questions are vitally important questions. They help you to dig deeper into an issue: clarify exactly what a person is meaning. They work best when they are short and simple questions that keep the conversation flowing.

Probing/Clarification Questions

The reflective question is arguably the most powerful tool in your questioning kit bag. Use it wisely and it will serve you well.

Reflective Questions

Question Type Test

Why warning
Identify the Question Types
0 Lectures 00:00
Question Types Review
8 questions
The Questioning Funnel
3 Lectures 19:02

Structure is an important element in a conversation. The funnel techniques provides you with the format of a clear structure, without imposing a list of pre-prepared questions. It enables you to react spontaneously to what is being said.

The Questioning Funnel

Habits we use everyday become question traps when we are seeking to deeply understand others. Knowing those traps makes them easy to identify and more importantly, easier to avoid in our everyday conversations.

Common question traps

Key responses that you are likely to experience when people are being asked questions.

Preview 05:00
Listening tips - Where to focus your attention for maximum benefit.
3 Lectures 17:47

Listening is something most of us find difficult. Many people have got better at appearing to listen: you know, nodding and grunting to be actively listening. Few actually listen well. here are some tips to help you focus your attention on the responder to your questions.

What to listen for and explore more deeply.

10 Steps that will help you improve your listening. Some are much more challenging than they first appear, but with practice they are a powerful set of tools and ideas.

10 Steps to Better Listening

A short exercise to practice applying the 10 steps to better listening.

Listening Exercise to practice the 10 steps.
2 pages
Learning Review
1 Lecture 01:45

Challenge yourself to identify action points to put your learning into practice. Have you taken every opportunity to participate and learn? What more could you do?

Activity: Learning Review targeting action
Putting it all together
3 Lectures 09:26

Case Study Review Part 1

Case study Review

Case Study Review Part 2

Case study Review Part 2

A good example of the impact a poor questioning strategy can have on a discussion and a relationship.

Questioning Strategy Case Study
How to practice your questioning skills
1 Lecture 01:53

They say it takes 10,000 hours of practice to achieve mastery of anything. Here are some ideas get your practice started and develop your questioning skills to build better relationships

Preview 01:53
And finally
2 Lectures 03:08

Time to put all the learning on questioning skills to good use and start building better, stronger relationships.

Thank you

Access more information and resources from Richard along with additional discounts and offers.

Bonus offer and more from Richard
About the Instructor
Richard Lock
4.3 Average rating
385 Reviews
6,898 Students
6 Courses
People Development Professional: Business & Personal Growth

International Management Trainer | Speaker | Facilitator | Business Coach helping organizations get the best from people and people to get the best from themselves.

Thank You - for checking out at my profile.

You're probably wondering why on earth you should take my online courses, or even work with me more directly.

Well, I've had the privilege to have been a learning and development professional for close to 30 years now. In that time I've worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.

My focus is on helping people learn skills, techniques and behaviours that will add practical value in their everyday lives. That's typically in their business and professional lives, yet often the skills and concepts are very applicable to more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we get improved results and personal growth when we actually apply our learning and do something with it. That's where we really add value.

In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 19 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.

With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. This may appear to be an obvious, straight forward insight, yet the day to day reality is frequently much more challenging. My favourite quote sums up this challenge nicely;

'the single biggest problem with communication is the illusion it is taking place'

George Bernard Shaw.

The ability to communicate clearly and effectively with people is so crucial to success in any endeavour. Whilst we say we understand that, most of us take communication for granted, and it is often a big mistake that leads to errors, misunderstandings, wasted effort, poor performance and even conflict.

Improving your communication and people management skills can be one of the best investments you'll ever make.

Don't take my word for it - here are what others have said about me:

His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director

Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills delegate

It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills delegate

His unique approach puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker

He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager

Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director

I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal lifeRichard is a really positive, inspiring trainer. International Buyer

My primary areas of activity are:

·Presentation, Communication and Influencing and conflict

·Performance management and improvement

·Coaching, Training and Personal Development

·Employee Engagement

I am a qualified user of psychometric tests and a certified NLP Practitioner.