Botanalytics: Learn essentials of chatbot analytics in 30min
3.7 (19 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,910 students enrolled
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Botanalytics: Learn essentials of chatbot analytics in 30min

Deep dive into bot analytics to increase engagement and retention by analyzing data and using some features of analytics
3.7 (19 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,910 students enrolled
Last updated 5/2017
English
Price: Free
Includes:
  • 30 mins on-demand video
  • 1 Article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • How to analyze basic metrics such as user activities, conversation activities, average conversation/user, average session length
  • How to measure engagement of conversations
  • How to identify bottlenecks in the conversation
  • How to examine conversations
  • How to follow and get insights from correlation graphs
  • How to increase retention
  • How to set up event and funnels on your bot
  • How to use hybrid mode - human take-over feature
  • How to broadcast messages to your users
View Curriculum
Requirements
  • Internet Connection & Desire to Learn is all that is needed
Description

Leave no questions unanswered: Learn how to improve human-to-bot communication. Together, let's dive deeper into the essentials of bot analytics. You can make decisions with historical & real time conversation data. What’s your bot’s best engagement times? What’s your users’ behaviors? What are the bottlenecks of your bots? All these questions will be answered in this course.

You can track the metrics if your bot is on Facebook Messenger, Slack, Google Assistant, Kik, Telegram, Line, Skype, Microsoft Teams, WeChat, Viber, and Twilio.

Who is the target audience?
  • bot makers
  • chatbot analytics enthusiasts
  • bot enthusiasts
  • bot brands
Compare to Other Data Analysis Courses
Curriculum For This Course
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Quick Intro
4 Lectures 10:17
Course Intro
00:25

Hello everyone! In this Udemy course, we'll cover the fundamental analytics of your chatbot in a nutshell. 

Introduction to Bot Analytics
00:46

How to integrate Botanalytics into your bot
05:30

When you have a bot with lots of data (i.e. more than 1,000 DAU), you’ll need to check the metrics of your bot daily. These metrics are total message change, total conversations change, average conversation/user, average conversation steps/user, total user, total sent messages, total received messages, average session length, most common phrases, and most active hours.

Glance at dashboard metrics
03:36
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Fundamental Analytics
3 Lectures 11:13

First of all, you’ll need to filter your conversations based on conversation steps within a time frame. Aggregate data measurement is important, of course, but conversation details answer many things for your pain points. Until we have bots speaking with our users without any troubles, we’ll dig into conversation details to find bottlenecks.

Filtering and analyzing conversations
03:59

It’s important to track single metrics of course, but it’s more important to track combined metrics because correlation data analysis helps you easily understand if there’s a problem on your bot.

Getting insights from activity graphs
04:36

Retention rate is the most important metric based on the nature of the bot. You should compare your retention rates according to filtered conversation steps. In this way, you can decide how you should design your bot and iterate it. 

Reading retention graphs and increasing retention tips
02:38
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Chatbot Analytics Market
2 Lectures 12:30

You can learn about the chatbot analytics market overview in 11 metrics in a nutshell. How does the market go and what should we expect on the analytics side? 

11 Metrics bot makers should be tracking
08:23

This is a summary article how to increase your engagement and retention rates on your bot. Also, you'll see the human take-over feature to intervene the conversation to solve your user's problem at immediate time. 

How to increase engagement and retention rates on your bot!
04:07
About the Instructor
Conversational Analytics for Bots
3.7 Average rating
19 Reviews
1,910 Students
1 Course
Measure the engagement and retention on your bot

Botanalytics helps bot makers to improve human-to-bot communication. Identify bottlenecks, filter conversations, and understand engagement. Botanalytics supports 11 platforms including Facebook Messenger, Slack, Line, Kik, Skype, Microsoft Teams, Viber, Twilio, WeChat, Kik, Google Assistant. 

Botanalytics provides the features of fundamental analytics, advanced analytics, human take-over, broadcast messaging, funnels & events analysis, segmentation of conversations.