Leave no questions unanswered: Learn how to improve human-to-bot communication. Together, let's dive deeper into the essentials of bot analytics. You can make decisions with historical & real time conversation data. What’s your bot’s best engagement times? What’s your users’ behaviors? What are the bottlenecks of your bots? All these questions will be answered in this course.
You can track the metrics if your bot is on Facebook Messenger, Slack, Google Assistant, Kik, Telegram, Line, Skype, Microsoft Teams, WeChat, Viber, and Twilio.
Hello everyone! In this Udemy course, we'll cover the fundamental analytics of your chatbot in a nutshell.
When you have a bot with lots of data (i.e. more than 1,000 DAU), you’ll need to check the metrics of your bot daily. These metrics are total message change, total conversations change, average conversation/user, average conversation steps/user, total user, total sent messages, total received messages, average session length, most common phrases, and most active hours.
First of all, you’ll need to filter your conversations based on conversation steps within a time frame. Aggregate data measurement is important, of course, but conversation details answer many things for your pain points. Until we have bots speaking with our users without any troubles, we’ll dig into conversation details to find bottlenecks.
It’s important to track single metrics of course, but it’s more important to track combined metrics because correlation data analysis helps you easily understand if there’s a problem on your bot.
Retention rate is the most important metric based on the nature of the bot. You should compare your retention rates according to filtered conversation steps. In this way, you can decide how you should design your bot and iterate it.
You can learn about the chatbot analytics market overview in 11 metrics in a nutshell. How does the market go and what should we expect on the analytics side?
This is a summary article how to increase your engagement and retention rates on your bot. Also, you'll see the human take-over feature to intervene the conversation to solve your user's problem at immediate time.
Botanalytics helps bot makers to improve human-to-bot communication. Identify bottlenecks, filter conversations, and understand engagement. Botanalytics supports 11 platforms including Facebook Messenger, Slack, Line, Kik, Skype, Microsoft Teams, Viber, Twilio, WeChat, Kik, Google Assistant.
Botanalytics provides the features of fundamental analytics, advanced analytics, human take-over, broadcast messaging, funnels & events analysis, segmentation of conversations.