Integrating Social Media with F2F Customer Service
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In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience. These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media.
This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.
This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.
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Desktop, iOS and Android.
Certificate of completion.
|Section 1: Course Introduction|
What to expect...Preview
|Section 2: Taking it to the next level: Beyond Customer Service|
|It is no longer enough to be good at what you do. You need to go above and beyond and become remarkable. This lesson will explore what it takes to be remarkable and how social media plays a big role in propelling or sinking a business.|
|In this day an age where we have too many choice and not enough time, it is no longer good enough to provide good customer service. We must start to provide customer experiences!|
|This module explores what it takes to create a customer experience.|
|In order not to become too overwhelmed, it is important to choose a few customer touchpoints at which to excel. This module will explain the concept and focus on integrating the two main touchpoints looked at in this course--the face to face customer experience and social media.|
|This unit provides a bit more of the nitty gritty to get you started in designing your own program for integrating social media with your brick and mortar business.|
|Section 3: Bonus eBook: Social Media Power|
200 Powerful Social Media Tactics For Increased Sales, Fans & Followers