Integrating Social Media with F2F Customer Service

Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop
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  • Lectures 7
  • Length 2 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 6/2013 English

Course Description

Discover How To Harness The Power of Social Media Sites To Ignite Your Business...

In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience.  These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media.  

This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.

This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.

What are the requirements?

  • none

What am I going to get from this course?

  • Recognize the importance of creating a positive, remarkable customer experience
  • Differentiate between customer service and a customer experience
  • Recognize the impact employees have on both the customer experience & sales
  • Cast the right employees into the right roles to create positive customer experiences
  • Explain a customer touchpoint
  • Clarify your business' purpose for using social media
  • Identify which social media tool is most appropriate to meet your business' goals
  • Augment a face to face customer experience strategy with a social media strategy

What is the target audience?

  • micro and small business owners
  • solopreneurs
  • locally focused, brick & mortar business

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Introduction
What to expect...
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Section 2: Taking it to the next level: Beyond Customer Service
14:28
It is no longer enough to be good at what you do.  You need to go above and beyond and become remarkable.  This lesson will explore what it takes to be remarkable and how social media plays a big role in propelling or sinking a business.
03:46
In this day an age where we have too many choice and not enough time, it is no longer good enough to provide good customer service.  We must start to provide customer experiences!
09:43
This module explores what it takes to create a customer experience.
16:40
In order not to become too overwhelmed, it is important to choose a few customer touchpoints at which to excel.  This module will explain the concept and focus on integrating the two main touchpoints looked at in this course--the face to face customer experience and social media.
24:17
This unit provides a bit more of the nitty gritty to get you started in designing your own program for integrating social media with your brick and mortar business.
Section 3: Bonus eBook: Social Media Power
200 Powerful Social Media Tactics For Increased Sales, Fans & Followers
40 pages

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