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Better Business Emails for ESL Speakers

How to write professional emails that will get you noticed and help you succeed.
3.5 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
899 students enrolled
Created by Giles Ensor
Last updated 5/2015
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  • 2.5 hours on-demand video
  • 3 Articles
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
At the end of this course, you will be able to...
write great subject lines.
know what openings to use.
write concise, emails that are easy to write.
use the correct closing phrases.
look for problems when proofreading.
View Curriculum
  • Students will need to have a minimum pre-intermediate level of English

Recent Reviews


Step by step and concise way to learn email writing


Join nearly 900 students to make your business emails better, and take your first steps to getting the job you want, getting promoted, and earning more money.


Better Business Emails

Better Business Emails for ESL Speakers is an introductory course to writing business emails to help you to succeed. Whether you're looking for work or in work already, being able to write professional sounding business emails separates you from the rest.

Course Content

There are 15 original lectures (and bonus lectures added when I have time), quizzes, and exercises you can download to practice what you watch. I am also very happy to help any students who are having trouble understanding the ideas. The course is split up into sections as follows:

  • Section 1: Introduction to Better Business Emails
  • Section 2: Start (and finish) as you mean to go on.
  • Section 3: The main body.
  • Section 4: Getting your English right.
  • Section 5: Finishing your emails.
  • Section 6: Rounding everything off.

Learning Objectives

At the end of the course you will be able to:

  • write great subject lines.
  • know what openings to use.
  • create concise emails that are easy to write.
  • use the correct closing phrases.
  • look for problems when proofreading

Who should take this course?

Please do not enroll if you only have a basic knowledge of English. If you don't understand this description, you will not understand the lectures.

This is a course for ESL speakers with intermediate to upper-intermediate English (CEF – A2 to B2). If you are at an advanced level (C1 to C2), but you have trouble with emails, you will find this useful too.

Secondly, this is a general course giving you tips and strategies to help you improve your business emails. These might be asking for information, writing to a client, or answering an email from your boss. Also, you will not get lots of sample emails in this course, but you do get lots of quizzes and exercises to help you practice what I teach.

Go to the top of the page and enroll today; you could be taking your first step towards a better job and/or more money.

Who is the target audience?
  • This course is meant for non-native speakers of English (ESL) who lack confidence when writing emails to superiors, colleagues, customers, or clients.
  • This course is not for people whose mother tongue is English.
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Curriculum For This Course
Expand All 23 Lectures Collapse All 23 Lectures 02:38:26
2 Lectures 04:12

Just a quick video giving you a little bit of information about myself, so you can feel confident that I know what I am talking about.

Preview 03:28

A few ways in which you can get in touch with me.

Preview 00:44
Introduction to Better Business Emails
3 Lectures 20:08

This lectures talks about why English is so important in a globalized world and how people judge others based on second language proficiency.

Preview 09:01

This lecture will look at some of the problems non-native speakers have when trying to write emails in English.

Preview 08:19

This lecture talks about what we will be studying in the course.

Preview 02:48

A quick round up of Section 1

Let's see what you remember.
3 questions
Start as you mean to go on
2 Lectures 18:22

At the end of this section, you will be able to write short and accurate subject lines that will be appreciated by everyone who reads them. Also, you will learn how to open and close business emails.

Short and sweet subject lines.

Openings (or salutations) and closings are very important. They set the correct tone of your email and give a great first and last impression.

Correct openings and closings.
The Main Body
3 Lectures 20:21

This is the first step in keeping emails short. We will look at some of the many set expressions we use in business emails and discover a strategy for using them on a regular basis.

Set expressions.

I will give you a set expression and you need to choose when we use it.

Set expressions.
5 questions

Here, we will look at how to keep our emails down to three short paragraphs, saving you, and the person reading your emails, valuable time.

The three paragraph 'rule'.

When writing emails, many non-native speakers make mistakes sounding too informal. In this lecture we will look at strategies for achieving the correct tone for the email you want to write.

Formal vs informal English.

A quick quiz to see if you can tell the difference between informal and formal expressions.

Formal versus informal quiz.
10 questions
Getting your English right
4 Lectures 37:29

In this lecture, I will show you 5 strategies for decreasing the chances of grammar mistakes in your emails.

Preview 11:14

Getting capitals and punctuation right is tricky. In this lecture, we will look at various strategies to avoid the most common mistakes.

Avoiding poor capitalization and punctuation.

This lecture looks at the modern phenomena of texting and why it is not a good idea to include it in your emails.

Writing, not texting.

This is a continuation of the previous lecture where we look at acronyms that are acceptable in business emails.

Acceptable acronyms 1.

A quiz to help you remember business acronyms.

Acceptable acronyms quiz.
10 questions
Proofreading your emails
3 Lectures 17:10

Explanation of Lectures 16 and 17

Preview to Lectures 14 and 15.

Here, we will look at various strategies that will help you in the difficult task of trying to correct your own mistakes.

Proofreading your work (part 1).

Here, we will look at various strategies that will help you in the difficult task of trying to correct your own mistakes. Please note. In the downloads section is the key for the multiple choice quiz. I have also written explanations for each of the sentences that I hope will give you a better understanding of the tenses.

Proofreading your work (part 2).

There is a quiz on recognizing tenses and aspects (past, present, future). Don't worry if you don't do well. Whatever level you are, you'll need to practice English tenses. Try to do this quiz before moving on to the next lecture.

English tenses and aspects quiz.
10 questions
Types of business emails
2 Lectures 22:50

This is the first part of a lecture talking about how to write effective emails. You will learn the first four of the eight main topics involved in writing effective emails and you will get some ideas about what to include in your sales emails.

Preview 11:02

This is the second part of the lecture talking about how to write effective emails. You will learn the four topics involved in writing effective emails and you will get some more ideas about what to include in your sales emails.

Writing effective sales emails (part 2)
Rounding everything off
2 Lectures 02:32

In this final lecture, we will summarize what we have done and I try to make a few suggestions that might help you move on.

Rounding everything off.

Reminding you of a few ways in which you can get in contact with me.

Remember you can connect with me.
2 Lectures 04:20

A bonus lecture on what email signatures are and some ideas for what your email signature should look like.

Email signatures.
11 pages

This lecture is in my TOEFL Independent Writing Task course, but I thought I would add it in as a bonus here as transitions are very useful for writing good emails. I hope you find this useful.

Preview 04:20
About the Instructor
3.7 Average rating
90 Reviews
4,288 Students
2 Courses
Udemy Instructor, Online teacher, School Teacher.

Business English, TOEFL, IELTS, CAE, FCE, TOEIC, you name the course and I've taught it.My courses will help you achieve your goals, whether they are to help you get into college, move to a new country, get your first job or get promoted.


I started teaching in 1996 in Macedonia where I discovered that being a native speaking English teacher meant I knew absolutely nothing about teaching English.

The following year, I moved to Moscow, Russia where I found out that having one year of teaching experience didn't make me a teacher either.

Following Russia, I moved to Italy where Business English was what people wanted and, guess what, my two years of prior experience meant I knew absolutely nothing about Business English teaching. Fortunately, I actually had a 'proper' job before being a teacher which meant I at least had a business background.

I have spent the last 13 years in Indonesia, putting together all I learned in the six years prior, finally becoming a fairly decent teacher, even if I do say so myself.

Now, I am putting all the previous years and experience into developing courses to help students from all around the world learn the English they need to get on in life.

If you're an ESL speaker, my goal is that whatever you need, you will find that I have done a course on it.


Diploma in Business and Finance - University of Plymouth

Degree in English Studies - Manchester Metropolitan University

Certificate in Teaching English to Speakers of Other Languages (TESOL) - Saint Georges International

Certificate in Teaching IGCSE English as a Second Language - University of Cambridge

Certificate in Teaching IGCSE First Language English - University of Cambridge

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