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Master learning, cross-cultural communication and winning negotiation strategies.
• Aquire skills faster than anyone else
• Become a great verbal, written and body language communicator across cultures
• Understand how different cultures experience time
• Win every negotiation
Improve upon the skills you use at work everyday and be ready to skyrocket your career!
MBA courses all use this exact information. If you want to be great at work you will need to learn how to improve yourself every day. Further, you need to be an effective communicator across cultures and know how to win important negotiations. This course will teach you just that.
Content and overview
This course contains 13 high paced, information packed videos. It is suitable for everyone who is willing to study the theory and is looking for a promotion at work.
You will master the theory behind acquiring new skills. At the end of the course you will find that improving your skill set is much easier.
Furthermore, you will acquire excellent communication skills across cultures. In today's globalised workplace it is essential that you know how to communicate effectively written, verbal and that you use the right body language. Additionally, you will understand how different cultures experience time. Asian, Middle Eastern and Western companies will also be able to optimise their international business success with this information.
Moreover, you will get insight into winning negotiation strategies. You will have the theoretical knowledge to lead negotiations to your desired outcome. Upon completing the course you will receive a verifiable certificate of completion.Reviews
From my course "Master 5 Economic Concepts"
" Great course....This course had helped me a lot....the way Verstraten explains them is extremely clear and easy to understand....."
"Simple, Clear and Concise.... Worthwhile of your time. Loved it."
Bonus: did you ever wonder why it seems that so many people in your company are incompetent? Watch the bonus video.
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Desktop, iOS and Android.
Certificate of completion.
|Section 1: Course outline and the skills you will aquire|
This lecture will provide you with an overview of what you can expect to learn in this course
|Section 2: Learn more efficient|
There are 4 psychological stages of learning. With every new skill you learn you go through the process from incompetence to competence. This can be very challenging, but understanding the theory helps you to better accept uncomfortable situations. Moreover, you can use this theory to guide other people through the emotional ups and downs of learning.
The 4 stages are:
|Quiz 1||5 questions|
Test your knowledge about the 4 stages of learning in this fun quiz
The inchworm concept makes it easier to understand how your skills improve over time. With this knowledge you will:
+ Be more efficient in improving your skills
In every skill you have there is a range. Let’s take cold calling as an example. Rate, honestly, all the decisions you made last month while cold calling on a scale from -3 (worst) to +3 (best). You graph would look like this:
The right side represents your best decisions, the left side the worst.
As you acquire new skills your best will get better, the graph will stretch to the right (1). However, your worst is still equally bad. You will not perform at your best very often, and therefore the best way to improve your skill is to focus on your worst part. Improving your worst part makes the backside take a step forward (2) and as a result it is now easier to make your best better again (3).
Two common learning mistakes:
1. Only improving your best and avoiding improving your weaknesses.
|Quiz 2||5 questions|
Test your knowledge about the inchworm concept
We all have these 3 zones. They apply to everything from sports to work and so on. This concept will help you too:
+ Understand why it can feel that you are not making any progress
Comfort zone: Our safe haven. We can’t make progress staying in the comfort zone since it consists of abilities we have already mastered.
Learning zone: Here we make progress. The challenge we face requires new skills, but not too difficult.
Panic zone: Learning is impossible. The task is too difficult and makes you anxious.
To improve our skills we have to be in the learning zone. As a result our comfort zone will grow.
Not making any improvement?
|Quiz 3||5 questions|
Test your knowledge about the comfort, learning and panic zone
|Lecture 5||1 page|
A personal SWOT analysis will help you to understand your strengths and weaknesses while discovering opportunities and threats for your career.
|Lecture 6||5 pages|
Summary of all the lectures in Section 2: Learn more efficient
|Section 3: Effective intercultural communication|
The Dutch psychologist Geert Hofstede created a framework for effective cross-cultural communication. Each of us has his or her own personality, but culture impacts they way in which tendencies, assumptions and reflexes shape a person. These differences are country specific. This will help you to:
+ Effective cross-cultural communication
Individualism vs. Collectivism
Masculinity vs. Femininity
|Quiz 4||5 questions|
Test your knowledge about cultural differences
Cultures have different communication styles and meaning of words. Understanding this helps you to communicate effectively in a pleasant way with other culture groups.
·Important objects in a culture have many words
Communicating about problems
Low context cultures:
High context cultures:
The impact of power distance
·More formal style
·More informal style
Tips for intercultural verbal communication
·Pause more frequently
|Quiz 5||5 questions|
Test your knowledge about verbal communication
American and European based companies rely heavily on written communication. Effective communication is a primary concern.
Order of a letter
·Follow the recipients rules
|Quiz 6||5 questions|
Test your knowledge about written communication across cultures
Non-verbal messages make up for 70 to 93% of the communication. Additionally, non-verbal cues are assumed to be more truthful than verbal messages.
Gestures have a different meaning across cultures. E.g. in America a headshake means no and a nod means yes. In Greece it is the exact opposite.
Is very important in all cultures. In France it is normal to gaze at people on the street. In America this is considered rude.
·Moderate is friendly
·It shows anger
·Low levels of eye contact
·Invasion of privacy
Low touch cultures:
High touch cultures:
·Private space is highly valued
·The need for private space can be seen as selfish
|Quiz 7||5 questions|
Test your non-verbal communication knowledge accross cultyres
International business requires some synchronization of schedules. However, the most efficient use of time and the manner in which the time is spent vary greatly. This will help your to understand and adjust working across global cultures.
1. Sequential & Synchronic
Sequential (e.g. US & Germany)
·Time is a limited resource
Synchronic (e.g. Middle East & Hong Kong)
Figure 1: A sequential time example:
2. Polychronic & Monochronic
Polychronic (Spain & France)
·Not a lot of pre-set schedules
·Appointments are often broken
Monochronic (e.g. US & Scandinavia)
·Punctuality is important
·Not very flexible
Figure 2: A Polychronic approach to time. The plan does not become reality:
3. Future and present orientation
Future (e.g. US & Germany)
·By planning everything they try to make the future happen
Present (e.g. Indonesia & Spain)
·The future can’t be planned so live in the moment
Figure 3: An American view of time
4. Long-term & Short-term orientation
Long-term (e.g. China)
·Develop lifelong networks
Short-term (e.g. US)
·Loyalty can vary on the needs of business
Figure 4: From an Asian perspective they want to take time to discover all the options. Business is a long-term game. This can frustrate Americans:
|Quiz 8||5 questions|
Test your knowledge about cultural differences in time
|Lecture 12||8 pages|
Summary of all the lectures in Section 3: Effective intercultural communication
|Section 4: How to win negotiations|
Whether you are having an argument with your family, your boss or your colleagues there are 5 sources of resistance to overcome.
1.Your opponent’s emotion. Your opponent might see it as a win or lose situation and out of fear to lose use dirty tactics.
|Quiz 9||5 questions|
Test your knowledge about the 5 sources of resistance to overcome for winning every negotiation
There are 5 barriers to overcome before you can get your much-wanted yes. The strategies feel counterintuitive. However, resistance creates more resistance. Rather than telling the solution let him figure it out himself.
And remember: always keep your best interest in mind
1. Do not react.
·Striking back creates more resistance.
2. Disarm your opponent.
·Do the opposite of what your opponent expects you to do.
·Ask problem-solving questions.
4. Make it easy to agree.
·Start working towards a yes from your opponent’s point of view.
5. Make it hard to disagree.
·Let your opponent educate himself by asking what happens if you do not get to an agreement.
|Quiz 10||5 questions|
Test your knowledge about winning negotiation strategies.
|Lecture 15||2 pages|
Summary of all the lectures in Section 4: How to win negotiations
|Section 5: Bonus: Why all your colleagues are incompetent|
In a hierarchy every employee tends to rise to his level of incompetence.
Does an employee accomplish useful work?
|Section 6: Final words|
This lecture will help you making most of all the new information you just learned
During the past years I started many businesses, mainly online, ranging from football affiliate websites to discovering upcoming food trends and product development. I did this all whilst travelling extensively to 5 different continents, working as an online instructor and as a teacher volunteer in Fiji.
In 2013 I completed a Masters of International Business in Australia. After graduating I returned home to the Netherlands to work on a start-up. I than got the opportunity to move to London where I now work in a great international environment.
As an entrepreneur, traveller, student and an enthusiastic reader of business and self development books I always find myself searching for great content. Finding new information that makes me grow as a person is what I thrive on. Hence the reason to join Udemy: to share my expertise and give students that same feeling while connecting with people from all over the world.