Best Practices in Knowledge Management
4.2 (49 ratings)
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Best Practices in Knowledge Management

Learn to Harness the Knowledge that Drives Organisational Success in the Digital Age
4.2 (49 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
423 students enrolled
Last updated 8/2017
Current price: $10 Original price: $160 Discount: 94% off
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  • 2.5 hours on-demand video
  • 25 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • This course will provide the learner with a foundational framework designed to introduce current KM forces and guide the creation of effective KM objectives, strategies, and systems.
  • You will be able to identify and understand the significance of a value proposition and critical knowledge, as well as how to map and use that knowledge for realising strategic objectives.
  • This course will outline and assess the personnel infrastructure of a typical KM platform, including the strategies governing core roles, staffing requirements, and financial considerations.
  • This course will explore the primary KM approaches, tools, and ideology involved in creating an effective plan for employee work flow.
  • We will examine the characteristics, benefits, challenges, and success factors involved in implementing such proven KM methodologies as communities of practice.
  • We will examine the potential of technological tools like Web 2.0, and the characteristics, value, and challenges surrounding such KM instruments as microblogs, social bookmarking, wikis, and tagging.
  • You will learn how to address the necessary measurement functions demanded by a successful KM program, through the establishment of effective measurement models, analytics, and reporting structures.
View Curriculum
  • No previous knowledge needed.
  • Interest in Knowledge Management design and implementation.

At the most basic level, managing and sharing knowledge that’s relevant, timely, and complete allows organisations to coordinate efforts among team members. Meanwhile, companies that consistently exploit the development and utilisation of knowledge at the organisational level see tangible results in the form of more innovative strategies, better competitive abilities, and an overall improvement in business performance.

The way we conduct business and communicate in general has changed drastically in recent years, and this new world order represents an ideal opportunity for companies to shake up their traditional approach to Knowledge Management and refocus their efforts on the many benefits it offers. Even the most seasoned companies are finding it necessary to adjust their goals and tactics to reflect and capitalise on modern-day trends.

Mobile devices and the development of online social networking in particular have reshaped the core of Knowledge Management at both the personal and the enterprise level. In the modern workplace environment, knowledge is profoundly social and is best managed in groups, networks, and communities. Today’s employees expect a higher level of engagement, sharing, and access to information, and the efficient performance of their daily tasks relies on internal processes and communication systems that function as efficiently as those employed outside the work realm.

With this new wave of increasingly digital-savvy employees, organisations have the opportunity to turn the individual knowledge of their workers into intellectual company assets. But while technology now provides the framework for effective Knowledge Management, knowledge itself is still very much a human activity that requires human organisation and understanding. A current, cohesive, and comprehensive approach to KM leads to better decision-making across the board, and is critical to a company’s continued growth and success

By completing this course, you’ll learn how leading organisations have achieved significant results through the implementation of basic Knowledge Management principles, and you’ll discover how to apply these same strategic principles to your organisation.

Who is the target audience?
  • The course is suitable for business professionals and KM practitioners charged with designing and implementing Knowledge Management programs who need a practical and strategic approach to translate individual knowledge into action.
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Curriculum For This Course
25 Lectures
Knowledge Management Basics and Framework
9 Lectures 44:59

Knowledge Management Basics

Forces Affecting Knowledge Management

Knowledge Management Simple Framework

Define the Value Proposition

Knowledge Flow

Knowledge Management Strategy Development

Knowledge Management Strategy Focus and Business Case

Section 1 Quiz
7 questions
Best Practices - Proven and Emerging Knowledge Management Approaches
10 Lectures 53:01
Categories of Knowledge Management Approaches

Selecting Knowledge Management Approach

Designing a Knowledge Management Approach

Proven KM Approaches - Communities of Practice

Proven KM Approaches - Lessons Learned

Proven KM Approaches - Transfer of Best Practices

Emerging KM Approaches - Social Computing

Emerging KM Approaches - The Digital Hub at Work

Emerging KM Approaches - Challenges and Change Management

Emerging KM Approaches - Enterprise Social Networking

Section 2 Quiz
7 questions
Knowledge Management Program Model and Measurement
6 Lectures 38:09
KM Governance, Roles, and Funding

Building a Knowledge-Sharing Culture

Measuring the Impact

KM Measurement System

Make Best Practices your Practices

Section 3 Quiz
5 questions

Course Closure
About the Instructor
Operational Excellence Training
4.1 Average rating
1,075 Reviews
6,888 Students
19 Courses
Top Experts in Industrial Management

About Us

Operational Excellence Training is a leading provider of high-quality courses and programs related to Industrial Management, Health and Safety at Work, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.

Our Expertise

Currently, our team includes 5 instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level experts, having 15+ years of practice and Master’s Degree in their relevant field.

Among other professional recognitions, our instructors are members of APICS (Association for Supply Chain and Operations Management), Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts (Acuity Institute) and Certified in Sales and Operations Planning (S&OP Institute).

Our Mission

Our mission is simple: we aim to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.

The courses we create are structured in a step-by-step manner and contain up-to-date content and comprehensive resources that get our students to the next level.

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If you're one of our students and you want to ask us a question, you can always post a discussion item to one of our courses. We will be more than happy to answer your queries and respond to your needs.