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Many people think that being assertive is only linked to saying "No". That is not true.
The truth is that assertiveness is actually the ability to behave and communicate with others in a strong and confident way. This is why it's so important for you to be assertive at work.
In this course I will teach you how to assert your position by venturing into the unknown and making use of opportunities at work.
You will learn how to capture people’s attention and convey your point of view by using the right verbal and non-verbal communication.
I will show you how to provide feedback to others properly and how to react to nasty criticism, without losing your self-confidence and self-control.
Remember, there is no risk involved. Watch our free preview videos and confirm that this is the course for you.
Thank you and see you in the first section.
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Certificate of completion.
|Section 1: Getting Started|
Assertiveness at the workplace is a vital communication skill that allows you to effectively manage challenging situations, regardless of the office politics and difficult personalities.
|Section 2: The Apology & Express Yourself|
In our fast- moving world, more and more people find it difficult to admit to their fallibility. They believe it would denude them, expose their defects, and therefore make it more painful and laborious in their strive for success and recognition.
|During staff meetings, some workers prefer to hide themselves in the back row. If there is only one table in the boardroom, then they maintain a solid distance from the boss or presenter.|
The voice is a tool for communication. If used properly, it will attract people’s attention. However, if misused, it may repel others and you will be ignored. During the listening process, people try to decode the verbal message that is being sent to their ears.
|Section 3: Positive Thinking & Opportunities|
One of the side effects of our professional life is that we encounter obstacles from time to time. We may not have influence on these drawbacks, but we can decide how to react to them.
|You are supposed to be having a meeting with an important customer or the CEO of your company. Tell yourself that it is an honor and a rare opportunity to prove yourself and become more visible.|
|If your goal is to assert yourself in your company, then it is essential for you to make use of those big opportunities that appear only from time to time during your career.|
|Section 4: The Comfort Zone & Human Obstacles|
The comfort zone is a state in which you feel secure. You accept what you have and even if there are certain things you would love to change, you remain passive because changes mean collaborating with the unknown.
|I am continually bombarded with questions about how to be assertive to trouble makers when conducting a meeting or presentation. One of the worst thing that could happen is when an attendee begins to use his cell phone or iPad during the meeting.|
|Section 5: Dealing With Conflicts|
Being assertive does not mean that you will always succeed in getting what you want and that others will always be obliging.
|Are you having a hard time with one of your co-workers? Do not ridicule or belittle him behind his back.|
|What are the best mannerisms to practice with a co-worker who acts verbally abusive in a cubicle environment?|
|Section 6: Salary Negotiation|
|Asking for a pay raise is still considered to be one of the most stressful things at work. This is because workers are afraid that they may be perceived as being too arrogant and egotistic.|
When you walk into your boss’s office with your pitch, you also need to be prepared to react in the case of a negative outcome.
|Section 7: Criticism & Feedback|
|It is normal that when we achieve success at work, a few of our colleagues will become jealous and negative emotions will accumulate in their system.|
|You have noticed that one of your subordinates is falling behind with his tasks, which is hampering the progress of the other team members. In addition, the work he was able to complete is of poor quality and requires modifications.|
Managers who lack assertiveness may refrain from giving constructive feedback to their subordinates. Even though their intention is to improve the performance of their employees, they are afraid that it would annoy them, destroy the relationship and demotivate the workers.
|Section 8: Body Language & Dress Code|
The key to assertiveness lies in the way you are dressed for work. Before leaving your home, make sure you look neat and tidy and your attire is suitable and in accordance with your professional environment.
|I think we all remember how our parents, grandparents and teachers reacted whenever we happened to lower our heads, slouch our shoulders, hunch our backs and walk sluggishly. They became angry and scolded us because we looked like losers.|
In order to boost your assertiveness, it is important to show people that you are open, sincere and willing to collaborate.
There is one more important body language that should be taken into consideration when trying to assert yourself during the interaction. It is the body angle.
|Section 9: BONUS VIDEOS|
The "I" Statements
The "Broken Record" Tactic
Thank You + BONUS
I graduated in the field of medicine in the year 1992. I have worked in various hospitals and outpatients' clinic. During the course of my studies, I became interested in the field of psychology. My profound knowledge of the function of the human brain allowed me to get better results when treating my patients.
For over twenty years I have been conducting self-improvement training, coaching sessions and counseling in international corporations. I have also worked as an interviewer in several companies and have been the personal adviser of many lucrative clients and company owners.
In addition, I possess a graduate certificate in the field of project management. This knowledge,combined with my experience in the field of psychology allows me to manage software projects for a Canadian company. As the program director I manage a multi-ethnic team of IT specialists.
My yearning to make the knowledge I possess available to everyone has driven me towards online education. Together with members of eNar Studio we are on our way to making this possible.
I am an aspiring filmmaker and writer with many years of experience and a strong background in physics and computer science. At a very young age I became fascinated with movies and soon decided to connect my future with that area. My passion towards video production and desire to make high quality educational videos available to people all around the world has finally brought me to udemy, where I can reach millions.
In 2015 I co-founded eNar Studio and along with other founding members we began our journey towards becoming one of the best online educational businesses in the world.
Presently, at eNar Studio, I hold the position of CEO and I am responsible for the production process and marketing. This way I can secure the high, studio quality of our online products.