Being able to assert yourself and communicate effectively is key to building good working relationships. This course takes an engaging look at how to develop confidence and communication skills to ensure positive outcomes from your interactions with others.
When we find ourselves under pressure or in confrontational situations, we may react aggressively - or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we’re likely to come away from the situation wishing we’d handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well.
Assert yourself is an engaging, interactive learning experience that helps you to develop the skills and confidence you need to ensure that your interactions with others are positive, respectful and productive.
How communication is made up of our body language, voice and words and the ways in which these affect our interactions with other people.
How to deal with possible anxieties around changing our behaviour and becoming assertive.
The importance of being decisive and stating your mind when taking an assertive approach.
Why being assertive is all about keeping other people's needs in mind as well as our own.
The importance of positivity in being assertive.
How being assertive can help you to say 'no' effectively and disagree without conflict.
How being assertive can help you to deal with anger and conflict and achieve a positive outcome.
A summary of what we have learned about being assertive and the benefits it can bring.
At Skill Boosters we work with leading subject matter experts to design, develop and deliver training for the workplace. We are passionate about delivering behavioural training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.
Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.
Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.