Achieve excellence in restaurant service
4.7 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
62 students enrolled
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Achieve excellence in restaurant service

Why is it that some servers are more successful than their collegues? Learn the tricks and tips of the best!
4.7 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
62 students enrolled
Created by Christopher Wells
Last updated 2/2013
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Sell more = make more tips
  • Be a fun server people actually want to talk to
  • Be a good server. Don't be the bad one that expects great tips but sucks!
  • Make your guests happy, fix it when it's broken!
  • Own it. When you own it your boss likes it and money comes your way.
  • Understand the restaurant biz and what your boss needs to love you best:)
View Curriculum
Requirements
  • A great attitude
  • A willingness to be of service
  • Understanding that there is a reason some servers make more money than others
Description

Do you work in a restaurant? Would like to make be a more efficient server? Great then keep reading. Seriously stop kidding yourself, there's a reason why it's always the same servers and bartenders that have the best results!

They know and do stuff that you don't. This class will teach you how you can sell more and grow your results. It's not rocket science, it's about how you make your guest feel and what kind of experience you create for them.

Take an hour of your time and watch this course. I guarantee you (there's a guarantee on these courses anyways) that even if you take away 10% into your restaurant you will pay up the the cost of this course within a shift by not being an average server.

An hour of your time with 11 videos about how to be the top dog in your restaurant. A couple cheat sheets to follow along (you can even print it and read it in the the staff bathroom during your next shift to make sure you get it!).

In this sweet hotel management training course we'll touch on Guests expectations, Total guest satisfaction, Human personalities, Handling complaints, Business Acumen, Tips and tricks, etc. "It sounds boring" I hear you cry, well that's the stuff that'll fill turn you into a superstar server.

You'll learn how to provide amazing service, build relationships with everyone you serve and understand the restaurant biz a little better. It'll make you a better server for your guests and a better employee for your boss (you know better shifts and better sections).

I'll be here to answer any questions you got. Remember the only people complaining about tips and the restaurant being quiet are the ones not making money. I've always been a top earner and enjoyed the restaurant business. Learn how now, make an investment that can give you large returns. Be smart :)

Who is the target audience?
  • Anyone who wants to make more money working in the restaurant industry
  • Restaurant servers
  • Restaurant bartenders
  • Restaurant managers that want to be better trainers
  • Restaurant hostesses and busboys that want to move up
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Curriculum For This Course
11 Lectures
01:37:35
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Introduction
1 Lecture 02:12
A quick intro video on how to use this course effectively and help you make more money in your restaurant job!
Preview 02:12
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How to do it!
9 Lectures 01:32:20
This lecture will help you understand what your guests expect when they visit the restaurant and what kind of attitude you should have in serving them.
Preview 10:26

Your physical appearance and your attitude are very important in building a relationship with your guests. Here is what you should bring to the "table" next time you are in the restaurant.
Total guest satisfaction
10:38

In this one we will cover the importance and the logic behind mastering the product knowledge in every aspects of the restaurant.
Product knowledge
04:21

As clear as the title. Steps of service follow to them to offer seamless  service that will make you more money and keep bringing them back.
Steps of service
16:11

This section is unlike anything you've ever been taught in a restaurant. But it will help you serve and understand your guests better, This one alone can help take you to the next level. And you will use this in many other areas of your life.
Human personalities
14:16

The next level when it comes to what makes great service. You wanna to find out the difference between average service and amazing service, this is it.
How to drive sales and make more tips
10:52

Have fun and be honest
10:26

Handling customer complaints
07:27

Understand the restaurant business better and be a better employee! And turn this will help you make more money.
Business Acumen
07:43
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Conclusion
1 Lecture 03:03
Here is how you get a promotion!
How to grow with the company
03:03
About the Instructor
Christopher Wells
4.7 Average rating
27 Reviews
162 Students
2 Courses
Udemy instructor - Restaurant Trainer/Coach

Restaurant Building Blocks CEO & founder, Christopher Wells, is an experience restaurant operator, manager and trainer.

After 20 years of working for large chains and various independents he has built Restaurant Building Blocks to train and guide restaurant owners and operators towards profitable well run restaurants.

In the last years he's been providing training and coaching to restaurants all over to help them establish restaurant management system that will help them be competitive in the new economy.