Enroll today and practice real-world strategies to build and grow strong relationships with your partners. Using practical examples and case studies, learn to overcome common challenges in Account Management, while maintaining loyalty with partners of all shapes and sizes. This course is for beginners and those who are new to Account Management or thinking about becoming an Account Manager.
Build Partner Management skills to meet mutual goals, establish trust and overcome obstacles with this in-depth course.
Explore strategies and tools for each phase of your partnership.
Many companies today hire employees to manage high profile customers or partners. Often called Account Managers, the primary goals of these team members are to support satisfaction and loyalty with key partners, work toward shared objectives and, ultimately, grow or expand the partnerships to benefit their business.
This is a basic course for aspiring or new Account Managers to learn the foundational skills needed to manage external partners. We will NOT be covering advanced tactics or strategies.
We’ll begin by exploring the best ways to start your partnerships off on the right foot, including establishing clear goals, as well as boundaries, to guide your relationships. We’ll then move into the best ways to build your partnerships through different forms of interaction, including suggestions for language to use in each of these interactions. Last, we’ll walk through a few examples of conflict you’ll likely face with partners. Each scenario includes a case study, giving you an opportunity to apply your new skills to a real-world example.
By the end of this course, you’ll be able to confidently maintain healthy relationships with partners throughout the lifecycle of your partnership. Click “Take This Course” and join us today!
Erin Adams is the Manager of Content Strategy for Udemy for Business. Previously, she spent two years as an Account Manager at Udemy. She has worked in Partnerships Management for Bay Area education technology companies for the past four years, and graduated from Sarah Lawrence College with concentrations in Education and Theatre.
Deeply committed to the education field, her passion is supporting global access to meaningful learning experiences. In her career, she seeks opportunities to build strong, long-lasting relationships with diverse stakeholders in education and EdTech to support learner success.
Catherine currently works on the instructor team at Udemy. She helps instructors create and launch their courses. Previously, she was a Partnership Manager at another education technology company, helping university partners create online courses.
Catherine's love for education started when she first began teaching piano in her hometown in Indiana. She brought that passion with her to college where she worked at a social enterprise dedicated to connecting donors to grassroots education projects and student scholarships around the world. After graduating from the Wharton School at the University of Pennsylvania with a BS in Economics, she worked at a consulting firm, helping companies across all industries with their marketing and brand strategy.