This course shows you how to get better results in the workplace through better communications. What is emotional intelligence? Simply put, it is the ability to identify your own emotions, and the emotions of others, and to use this knowledge to guide behavior. It is a key attribute of competent leaders and managers. Rather than getting bogged down in theory, we use real world examples to illustrate what emotional intelligence is, why it is important to develop and use it in the workplace. There are useful quizzes and downloads for both yourself, and ones you can use with your team in the workplace. There are one hour of videos broken into 25 lectures.
If you want to be a more effective workplace leader and manager, this course will help you develop and use your emotional intelligence for better workplace outcomes.
Welcomes to this practical guide to emotional intelligence in the workplace.
In this lecture we look at what emotional intelligence is, and who some of the key figures are in its development.
Emotional intelligence is one of the most important attributes a leader and manager can have. This lecture exmines the importance of emotional intelligence in the workplace.
This lecture shows the emotional competence framework.
The first step in understanding and then increasing our emotional intelligence, is by looking at our own range of emotions. This lecture analyses what self-awareness is, and why it is important to developing our emotional intelligence.
Once we are aware of our range of emotions we are in a position to look at them in terms of strengths and weaknesses. This lecture includes a resource to help you do an accurate self-assessment.
Knowledge of your emotional strengths and weaknesses leads to self-assurance or self-confidence. In this lecture we look at what self-confidence is, why it is important, and some ways to increase your self-confidence.
In this lecture we look at some of the workplace scenarios which may trigger an emotional reaction. By understanding what your triggers are, you are in a position to manage your emotional response through self-control.
The next step in self-management is self-motivation. This lecture includes resources to help your self-motivation through goal setting.
Transparency builds trust. It is critical to the emotionally intelligent leader and manager.
The first step to understanding the emotional intelligence of others and using this to guide our behavior is social awareness. The first step in social awareness is empathy.
What is empathy?
Understanding the bigger picture of the organisation helps in dealing with daily issues, by putting them into perspective.
In this lecture we learn the importance of providing good service to our 'customers', and that our 'customers' are anybody we communicate with.
This lecture includes a downloadable resource to help develop your team members. This lecture explains that by developing your team, you can get outstanding results.
In this lecture we look at the importance of diversity in relationship management.
This lecture examines three of the key social skills: influence, communication, and listening. By developing and using these skills you will have better workplace communications.
In this lecture, we will examine how we can use collaboration and teamwork for better workplace outcomes.
With over 20 years experience in Leadership and Management roles, I use real world examples and scenarios to make learning easy.