A Practical Guide to Emotional Intelligence in the Workplace
4.5 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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A Practical Guide to Emotional Intelligence in the Workplace

Learn how to use emotional intelligence to get better results in the workplace.
4.5 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
47 students enrolled
Created by Campbell Elton
Last updated 6/2016
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 7 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Develop and use their emotional intelligence in the workplace.
View Curriculum
Requirements
  • Basic English.
Description

This course shows you how to get better results in the workplace through better communications. What is emotional intelligence? Simply put, it is the ability to identify your own emotions, and the emotions of others, and to use this knowledge to guide behavior. It is a key attribute of competent leaders and managers. Rather than getting bogged down in theory, we use real world examples to illustrate what emotional intelligence is, why it is important to develop and use it in the workplace. There are useful quizzes and downloads for both yourself, and ones you can use with your team in the workplace. There are one hour of videos broken into 25 lectures.

If you want to be a more effective workplace leader and manager, this course will help you develop and use your emotional intelligence for better workplace outcomes.

Who is the target audience?
  • This emotional intelligence course is for anybody wishing to develop their emotional intelligence so they can lead and manage their team more effectively.
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Curriculum For This Course
25 Lectures
01:08:13
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Introduction
6 Lectures 13:15

Welcomes to this practical guide to emotional intelligence in the workplace.

Preview 02:33

This lecture explains the format for the course.

Preview 02:51

In this lecture we look at what emotional intelligence is, and who some of the key figures are in its development.

Preview 03:12

Emotional intelligence is one of the most important attributes a leader and manager can have. This lecture exmines the importance of emotional intelligence in the workplace.

Why is emotional intelligence important in the workplace?
03:00

This lecture shows the emotional competence framework.

Preview 00:58

Section 1 conclusion
00:41
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Personal competence - Self-awareness
4 Lectures 10:04

The first step in understanding and then increasing our emotional intelligence, is by looking at our own range of emotions. This lecture analyses what self-awareness is, and why it is important to developing our emotional intelligence.

Emotional self-awareness
05:52

Once we are aware of our range of emotions we are in a position to look at them in terms of strengths and weaknesses. This lecture includes a resource to help you do an accurate self-assessment.

Accurate self-assessment
01:26

Knowledge of your emotional strengths and weaknesses leads to self-assurance or self-confidence. In this lecture we look at what self-confidence is, why it is important, and some ways to increase your self-confidence.

Preview 02:05

Section 2 conclusion
00:41
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Personal competence - Self-management
5 Lectures 14:42

In this lecture we look at some of the workplace scenarios which may trigger an emotional reaction. By understanding what your triggers are, you are in a position to manage your emotional response through self-control.

Self-control
03:48

The next step in self-management is self-motivation. This lecture includes resources to help your self-motivation through goal setting.

Self-motivation
05:13


Transparency builds trust. It is critical to the emotionally intelligent leader and manager.

Transparency
02:46

Section 3 conclusion
00:59
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Social competence - social awareness
4 Lectures 10:05

The first step to understanding the emotional intelligence of others and using this to guide our behavior is social awareness. The first step in social awareness is empathy.

Empathy
03:45

What is empathy?

Empathy
1 question

Understanding the bigger picture of the organisation helps in dealing with daily issues, by putting them into perspective.

Organisational awareness
03:03

In this lecture we learn the importance of providing good service to our 'customers', and that our 'customers' are anybody we communicate with.

Service orientation
02:18

Section 4 conclusion
00:59
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Social competence - relationship management
5 Lectures 18:17

This lecture includes a downloadable resource to help develop your team members. This lecture explains that by developing your team, you can get outstanding results.

Developing others
02:54

In this lecture we look at the importance of diversity in relationship management.

Diversity
01:50

This lecture examines three of the key social skills: influence, communication, and listening. By developing and using these skills you will have better workplace communications.

Social skills
10:35

In this lecture, we will examine how we can use collaboration and teamwork for better workplace outcomes.

Collaboration
02:10

Section 5 conclusion
00:48
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Course wrap-up
1 Lecture 01:50
Course wrap-up
01:50
About the Instructor
Campbell Elton
4.5 Average rating
6 Reviews
47 Students
1 Course
KnowledgeAccess

With over 20 years experience in Leadership and Management roles, I use real world examples and scenarios to make learning easy.