A Guide to Business Process Design
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A Guide to Business Process Design

Using BPD/BPR in an Information Systems Engineering/CRP Project
3.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
20 students enrolled
Created by Dan Grijzenhout
Last updated 12/2016
Current price: $10 Original price: $125 Discount: 92% off
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  • 1.5 hours on-demand video
  • 16 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand a top down methodology for redesigning business and systems processes
  • Have at hand a usable toolkit for delivering process improvement projects in a corporation
  • Have the tools and knowledge to be able to facilitate process improvement projects
  • Understand how to deliver a "Conference Room Pilot" project
View Curriculum
  • Some experience in the corporate business world
  • Some experience using business application systems

This course is written for those individuals working within a corporation that are looking for some structure that may assist them when given the unenviable task of “Re-Engineering” the corporation’s business processes and information systems in an effort to follow new directional and operational strategies developed by the corporation’s leadership body.

The goals of this course are to provide a structural framework to approaching this Business Process Re-Engineering effort, to provide insights as to how best to complete the work that needs to be done to ensure that what is created is fully aligned on completion with the directional strategies of the corporate leadership team, and to provide a road map for the tasks that need to be completed in order to achieve the actual implementation of the new processes and supporting information systems.

From the point that this methodology ends, operational departments of the corporation should more easily be able to package the defined out-putting tasks to be completed into actual development projects that will implement the changes required.

This methodology also pays respect to and incorporates the frequently changing dynamics of process within corporations due to the rapidity with which current technological innovations are pushing change, forcing new operational directions and value chain re-definitions.

Who is the target audience?
  • A person in a corporation involved in trying to improve business processes and supporting information systems
  • A person desiring to become a professional Management, HR or IT consultant
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Curriculum For This Course
37 Lectures
A Macro View of Business Process Design
6 Lectures 35:10

Welcome to the course.  The methodology you view in here is my own.  I built and evolved it through my years as a professional consultant, completing business process design and re-design projects for some of the largest companies in the world. You can find these projects in my downloadable resume on my Howtoguru website if you are interested.  Find me through Google.  In any event, you will get good value through taking this course - if you find yourself needing to deliver a BPD/BPR project, having this in your "toolkit" will make your project a lot easier to deliver.  Best wishes, - Dan Grijzenhout

Preview 02:11

Business Process Re-engineering (BPR) is an integral ongoing effort to a corporation. Businesses evolve, technologies improve and organizations regularly need to "Retool" to remain competitive and effective. This lecture provides some insights and "Best Practices" relating to being successful at BPR efforts. It also provides a guideline for defining high level process categories that are commonly found within a corporation that often cross hierarchical departments - where breaks in process are often found and need to be worked on to improve effectiveness.

Preview 05:50

An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization.  This is Part One of a three part macro look at corporate re-engineering.  

Architecting for Competitive Advantage - Part One - The Problem

An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization.  This is Part Two of a three part macro look at corporate re-engineering. 

Architecting for Competitive Advantage - Part Two - The Solution

An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization.  This is Part Three of a three part macro look at corporate re-engineering. 

Architecting for Competitive Advantage - Concluding Comments

This lecture provides the student with an introductory overview to the art of building "Business Cases" for identified "Scopes of Work" and "Projects".  It details what you need to build into a solid business case for change to business processes within a corporation.

Preview 03:31
Methodology Overview
14 Lectures 49:26

Provides the student with a starting point for commencing CRP projects.  It discusses what work needs to come before it, what documentation should be on hand to begin a CRP project, and at what point in the corporate strategic planning process CRP projects fit and should commence.

When Does a Conference Room Pilot Start?

Discusses in overview what the business objectives for completing a CRP project should be, what types of deliverables are to be expected out of a CRP project, and what are some useful Best Practices that should be used as team guidance during a BPD/BPR effort.

CRP - Objectives, Deliverables, and Best Practices

Provides a template defining the roles and responsibilities for the teams that should be created to conduct a Conference Room Pilot/BPD/BPR effort.

CRP - Individuals and Roles

Getting your CRP project started.  Guidance on setting up the required workshops and doing the initial planning so a CRP project can commence.

Workshop Scheduling and Initial Planning

Provides the student with an overall picture of what major processes define a corporation.  Although Level 1 processes are not "Flowed", this is where you start.  The lecture discusses the core tasks, strategic and supporting processes that ultimately need to exist in order to provide value to stakeholders and customers of the business entity.

Define Level 1 Summary Business Processes

Defines the level at which business process can be "flowed" - mapping out the individual task steps that take place to complete a corporate business process.

Define Level 2 Process Flows

This lecture shows how and what to document when completing a Level 2 process flow - and provides templates usable in completing this work.

Develop Level 2 Process Flows and Document

Level 3 processes are usually completed for individual Level 2 process steps in situations where the Level 2 process step has a number complicated components to it that need to be further defined and/or when application systems steps occur.  Templates for documenting this work are also discussed and provided.

Develop Level 3 Process Flows and Map to Systems Applications

Discusses the step of validating application usage against a process defined through a process step where system interaction is expected.  This step includes looking at the defined process step and reviewing the application to be used to complete the step to see if and how it satisfactorily addresses the business requirement.

Verify Application Mappings

Takes a look at corporate performance measures and reports that are required by and generated by the process steps defined within the CRP effort.  What is required and are these requirements satisfactorily being met is discussed with templates for completing this work step being discussed and included.

Performance Measures and Reports

Discusses process interfaces to external processes and systems that are affected by the process being mapped and provides and discusses templates that are used to document and complete this step in the CRP process.

Interface Definitions

Workshops held to find, discuss and identify solutions for all gaps found during the CRP project.  Gaps relate to identify shortfalls in processes and related application systems, reports, interfaces, etc.

Perform Systems Scenario “Application” Gap Analysis

Putting it all together to define the subsequent work packages that need to be put together as outputs from the CRP project.

Develop Physical Implementation Strategy

Building the final CRP deliverable documentation and presenting the findings to CRP sponsors to obtain signoff and approval.

Develop Final CRP Deliverables
Section 3 - Templates
17 Lectures 03:03
Level 1 Process Model Example

This lecture discusses the roles and responsibilities of the attendees to the Conference Room Pilot process.

B - Workshop Attendee List

C - Business Process Definition - Level 2

Level 2 Process Checklist Template

D - Level 2 Process Checklist

E - Report Questionaire

F - Form Questionaire

G - Interface Questionaire

H - Workflow Questionaire

I - Level 2 Process Flow Example

J - Level 3 Process Flow Example

K - Systems Scenario Listing / Mapping

K - Systems Scenario Listing / Mapping

L - Roles / Skills Checklist

Process Measures and Reports Information Gathering Templates

M - Performance Measures and Reports

N - Interface Definition Template

O - Information Architecture Template

P - Functional and Workflow Specification

Bonus Lecture - Available Coupons for My Courses!
About the Instructor
Dan Grijzenhout
4.0 Average rating
428 Reviews
14,340 Students
18 Courses
35+ Years of Consulting and Entrepreneurial Expertise!

About Dan Grijzenhout: For close to thirty years, Dan has been a professional business and information systems consulting professional working to executive levels for both private and public sector organizations globally, a number of which were "Fortune" level enterprises. Dan has founded, operated and sold an online global payment services company that moves millions of dollars on behalf of its 100,000 plus account holders annually; he has been interviewed on the show "World Business Review" by former head of NATO and Secretary of State, General Alexander Haig, for his work in advanced digital and online telecommunications services and nation-wide online and card based "Loyalty" programs; and now works at writing and building training programs to share his years of experience with others interested in online entrepreneurship.

Social Media Marketing, Content Creation and Authorship: During the past few years, Dan has focused nearly all his time and energy on designing and building online marketing systems and social media marketing platforms. In fact, Dan recently completed a two year project as the project manager and chief architect to build a marketing system used by several major airlines, travel agencies and Fortune Level manufacturing corporations. Dan has written, self-published and self-marketed five books now being sold through Amazon Kindle and Create Space; he has written and published over 40 published social media related training/learning articles, and has created over 100 training videos and knowledge enhancing video podcasts.

He has gained expertise in many online content creation tool-sets including the full suite of Adobe Creative tools and Adobe Dreamweaver for website development; video and audio editing software; 3rd party social media related website services and content creation partners; and most main-stream social communication platforms including Facebook and Facebook business pages, Pinterest, Twitter, Instagram, Google Plus, Reddit, Goodreads, Amazon Author Central, LinkedIn, Ezine Articles Publishing, Amazon-Kindle Book Publishing, Amazon Create Space and more. On these social media platforms, Dan has now amassed over 15,000 followers and subscribers and more are following him daily.