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Creating and developing your own Independent Hotel or Bed & Breakfast can be a work of dedication and passion; but too often you can get lost in our own property world. In this 6 Part Tutorial Series, we will challenge you to step back and look at your property, the Big Picture. Many have been surprised with what they have found. We will focus on:
Your business should be in your life, not your life. Learn how to see your property from the outside.
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|Section 1: How does your Property Compare|
I will share a compiled a list of items that we at Keystone HDC feel every independent hotel and bed and breakfast should have.
|Section 2: How To Become your Own Guest|
In this lecture I will share ways that many hoteliers use to see their property through their guests eyes. Included are four different checklists for you to use when going through your property.
|Section 3: Is Your Property Accessible|
This lecture review guidelines for hospitality properties who wish to be accessible to a worldwide customer base.
|Section 4: Is Your Restaurant Meeting its Potential|
Hospitality property restaurants are normally not on the radar of potential customers when looking for place to eat. In this lecture I will reveal methods hospitality properties could use improve the profit from their dining area.
|Section 5: How to Get Endless Referrals|
As an independent hotel or bed and breakfast, a very effective way to grow your business is to referrals. Unfortunately, referrals do not happen effortlessly. In this lecture you will learn ways to get endless referrals.
|Section 6: Negative Reviews Are Good For Business|
If you're dealing with the public there are times you're going to get negative reviews and there is very little you can do about that. Your choice lies in what you do with them. In this lecture I will disclose ways to turn those negative reviews into positives for your current and potential guests.
I am a travel authorities with decades of Hotel and Bed & Breakfast visitation experience. I have spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers.
This knowledge has given me a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.