How to Coach in the Workplace
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If you’re a manager, a supervisor, or an entrepreneur and you want to coach your people – this course gives you simple, to the point, no-nonsense and effective advice on workplace coaching.
It shows you the straightforward approach to:
·Coaching presence - how to create and maintain it
·The GROW Model – what it is, how and when to use it and the questions to ask
·Communication techniques that make coaching work
In 14 short lectures the course teaches you the ‘7 Keys’ to coaching and how to change gears from manager to coach and back with no fallout. It helps you to understand your objective before you start, how to manage expectations and how to use the GROW Model – with its questions to run the session to a great result.
The course gives you questioning skills that make for excellent ‘performance conversations’ – a perfect way to create a coaching environment without even beginning any ‘formal’ coaching.
It dispels any concept of a ‘psychotherapy’ approach and shows you how, with appropriate empathy, to keep the sessions focused on increasing performance and employee engagement.
You’ll get a simple model for giving spot-on feedback that helps people to adjust their own performance. You’ll see how to improve your level of influence and inject new energy into your listening and observation skills.
There are two bonus video ‘extras’ - to help with using the GROW Model and improve your questioning and listening techniques. It shows you the power of questions and how people cannot ‘not answer’ a question.
The statistical studies that show the massive return on investment and the benefits to people who are coached are included in the manual. The need for good performance coaches in business is getting stronger. It explains the difference between manager-as-coach and hiring in a professional and how to make it work.
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|Section 1: Your Coaching Presence|
We’ve been coaching corporate professionals for over 20 years, and we find that most managers already have good communication skills – but when you coach there are a few things on the subject of influence, feedback and listening that can make a big difference – and we hope they’ll be --- not just useful to you --- but interesting in themselves.
Observation skills, listening skills, some actual questions to use, and a deeper look at the subject of feedback - so important to a coach – they’re all covered in the 7 Keys. And they’re applicable in every part of your life.
Coaching is all about helping the individual express and achieve their own goal – but the very first thing you need to do BEFORE you begin your coaching sessions is figure out YOUR OWN goal for the session and the coachee.
What do YOU want? We cover that in this lecture
Learn to manage your self before starting your coaching session.
We say ‘manage yourself’ -- because if you’re in a negative frame of mind, or If you’re tense, stressed, judgemental, concerned – your coachee is going to start experiencing those things, too.
Not a good state to start the coaching – they’ll have enough of their own apprehension and anticipation going on.
The way to get them in the state you want them, for ideal coaching – is BE in that state yourself.
Who needs coaching and who need teaching?
You don’t hire an expensive tennis coach if you’ve never knocked a ball around on a tennis court a few times - and had the rules explained - and enjoy it somewhat – and have a real desire to be better at it.
Train first. Coach when there’s a level of expertise to improve upon. We cover that in this lecture.
|Section 2: The Mechanics Of Coaching|
Learn to use one of the best coaching model, The Grow model. G = Goal, R = Reality, O = Options, W = Will
Learn feedback techniques as a coach, it’s often best to ask questions that get your coachee to do their own feedback.
More feedback techniques tool in your toolbox. Learn about the BOOST model and how to you the GROW model in details
|Section 3: Communication In Coaching|
Key 6 Influence Appropriately
Learn to use a particular technique called Active Listening. When you do get it right, you'll enhance rapport and trust considerably.
How can your coachee be specific in what he or she really wants? Learn to ask questions to be sure to get people to think about and picture what they want, not what they don’t want. Your questions must help them to see the outcome clearly.
How will you develop your own style. Learn how to turn statements into questions.
|Section 4: PDF´s and Workbook materials|
The GROW Model
The BOOST Model
Putting the GROW Model into Action
The 7Keys’ Solutions provides online management training for start-ups, managers and teams. Topics focus on management and team effectiveness. The easy-to-absorb E-learning modules are developed from IBT’s successful classroom training for global organisations (UK and Iceland) on management and personal development. Books, manuals and checklists are all included in the programmes.
Ron Hopkins and Gunnar Jonatansson are owners of 7 Keys Solutions.
They have been running training courses on time management for teams and team leaders since 1985. Specialities: Executive & Team Leader Coaching, Time Management, Psychometrics, Manager As Coach trainer