Business Analysts : Get Results with Visual Analysis Tools

Solve complex business problems visually with ease, clarity & confidence. No prior knowledge needed!
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  • Lectures 15
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 2/2015 English

Course Description

We live in a world of problems. Be it in office, your own business or home, we are expected to solve them all the time.

Conventional analytical skill that you have acquired, is hardly helpful. Many times you don’t even have a structured approach to solve problems. Be it mites at home or failing profits in a corporate, we generously use trial and error method. In doing so, we consume disproportionate energy, time and resources.

Have you ever wondered, why?

Even most simple problems, such as forgetting to refill your grocery stock, have multiple underlying reasons that are interlinked to each other. As a result, using simple analytical tools such as charts, graphs, tables, etc, we will never be able to solve these problems.

Whereas our brain has enormous capability to easily understand non-linear & multidimensional relationships and solve complex problems if we are willing to ‘visualize’!

Visualization is not a pure art form. So you don’t need to be an artist, or be gifted. And neither do you need to glaze at a whiteboard in a silent room to visualize. There are proven tools with clear procedures that can be learnt and used to effectively solve problems visually.

This course covers simple non-math visual business analysis tools that can be applied in any business situation to visually analyze and solve problems of varying complexity.

3 cool tools for visual business analysis tools that you will learn in this course are:

  • Cause and effect Diagram to analyze a problem from various dimensions & collect all possible reasons for the problem
  • Affinity Diagram is group and sort large amount of information gathered through surveys, interviews to arrive at meaningful inferences
  • Deployment Flow Charts (Swim Lanes or Process Maps) to understand and analyze the flow of activities involving multiple cross-functional stakeholders so that ownership and accountability issues can be addressed, etc

Whether you are a business analyst or any other professional, you don’t need to force yourself to document the views of others or be trapped in known/acceptable outcomes from the analysis of any problem. You can now challenge the status quo and think beyond the obvious. You will be able to handle business analysis, comfortably.

Visual business analysis and visual modeling is evolving as a critical skill. Soon knowing these tools will be mandatory for every professional, not just business analyst.

How is this course different from others?

I have built this course based on my learning of over 18 years, applying them across industries. Introduction to every tool starts with a live business scenario. So you will be able to easily relate to the tool and instantly apply to a real problem.

Further the solution to the live business scenarios have also be included for download.

For each tool, clear step-by-step procedure, benefits and tips have been included thereby removing ambiguity.

What are the requirements?

  • This course is meant to build you teach you 3 visual analysis tools from stratch. So no prior knowledge needed!

What am I going to get from this course?

  • Think about problems from new perspective
  • Create new insights to address those problems
  • Understand the big picture and provide apt solutions
  • And receive a certificate of completion on completing an assessment

Who is the target audience?

  • You needn’t have to be a business analyst or a designer to benefit from this course. Any professional who is involved in decision making, business analysis or problem solving, across industry sectors, and who wishes to challenge the status quo and solve business problems with clarity and confidence, can take this course. No prior knowledge of business analysis is needed.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Welcome!

Welcome to this course. In this opening lecture, get to know what's in store!

Section 2: Tool to Sort and Group Complex Information

This lecture sets the context for affinity diagrams. I'm introducing a scenario where I have applied affinity diagrams. The objective of this scenario is to broaden view about affinity diagrams and not narrow it. So remember, this is one scenario where affinity diagram can be used, but there could be many more.


In this lecture, you will learn about affinity diagrams, where to use & how to construct one yourself.

Jim's Affinity Diagram is ready!
1 page
Section 3: Tool to Provide Clarity & Streamline on Process

Complexity is always overwhelming. Here's a scenario where Pam's got to deal with!


This lecture will introduce you to basic process flow charts, a mapping tool that is very commonly used in understand processes. More importantly, it is a foundation to deployment flow charts that we discuss in the next lecture. So, even if you are already familiar with process flow diagrams, this will be a good refresher.


Deployment Flow Chart is an awesome tool to map complex processes that involve multiple stakeholders, several hand-offs and inter-dependent service levels. If you learn to map your process using this method, then process ownership and accountability issues will never be a problem.


This lecture is dedicated to appreciating the benefits of Deployment Flow Charts. Once you have a good understanding of its benefits, you will be able to find situations where this tool will come handy.

Here's Pam's new process!
3 pages
Section 4: Tool to Identify Real Reasons to Business Problems

John's got himself into a messy situations because his customers are complaining and that too repeatedly on the same issue. He has no idea how to find out the real reason for repeated complaints!


Cause and Effect Diagram, is a very interesting and widely used tool. It can help you to identifying all possible reasons for any problem that you grappling with.


In this lecture, you will learn about the step-by-step procedure along with tips to effectively construct a Cause and Effect Diagram. I consider this as an important lecture, because Cause and Effect Diagram is one of the most abused tool and learning how to create it the right way will go a long way!

John's bloody headache is easing with Cause and Effect Diagram
1 page
Section 5: A Beginning & not an End!

Before signing off, I would like to emphasize few things...

Certificate Procedure
2 pages

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Instructor Biography

Nilakantasrinivasan Janakiraman, Customer Experience & Business Transformation Leader

Neil helps a range of large enterprises in services and manufacturing, with particular emphasis on execution of business & functional strategies, customer experience & process transformation.

Being a Certified Six Sigma Master Black Belt, Neil has led several change initiatives & projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, HR, technology, risk & compliance, program office, administration & security, procurement, etc.

He is passionate about coaching executives on execution orientation and educating young professionals & students in Lean Six Sigma.

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