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User Experience: The Ultimate Guide to Usability

Get a job in UX and improve your web site's UI design with this in-depth, hands-on user experience training course.
234 reviews
  • Lifetime access to 60 lectures and 4 quizzes
  • 9+ hours of high quality content
  • Closed captioning enabled
  • A community of 3300+ students learning together!
  • 280+ discussions
  • Dr David Travis User Experience UX consultant

    Dr. David Travis is the Managing Director of Userfocus, an independent consultancy specialising in user experience. He has worked in the fields of human factors, usability and user experience since 1989. David helps both large firms and start ups connect with their customers and bring business ideas to market.

    David holds a BSc and a PhD in Psychology and he is a Chartered Psychologist. His professional affiliations include membership of the British Psychological Society, the Experimental Psychology Society, the Information Architecture Institute and the User Experience Professionals Association. He has published two books on usability and over 30 scientific papers and has led seminars and tutorials at international symposia.

    Between 1983 and 1988, David carried out research in psychology at the universities of Cambridge, London, York and New York. Since 1988 he has worked as a user experience consultant, first as an internal consultant at BT Laboratories and later (since 1995) as an external consultant.

    David is @userfocus on Twitter and publishes regular articles on user experience at the Userfocus web site.


User Experience: The Ultimate Guide to Usability

Get a job in UX and improve your web site's UI design with this in-depth, hands-on user experience training course.
234 reviews

Boost your job prospects in user experience by taking this practical, content-rich, hands-on training course.

Not only will you discover the steps needed to create great user experiences, you’ll also get the chance to try them out on a design problem you’re working on right now.

As we go through the course, you’ll download worksheets, try out sample exercises, take quizzes and view demonstrations of UX methods that you can then apply to your design problem. Since we cover the full design lifecycle, this means that at the end of the course you’ll understand your users and their goals, design great looking pages, create sites that are easy to navigate, prototype your web site and usability test your design.

Thousands of delegates throughout the world have attended the classroom-based version of this course, but this is the first time it’s been available online. And this isn’t just a video of the course lectures. All of the content has been re-written for online delivery and the video lectures have been specially shot for the Udemy platform.

- All of the video lectures, eBooks and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

- Every lecture has been fully transcribed as a Microsoft Word document. This is useful if English isn’t your native language or if you just want a readable and searchable version of the course.

- During the course, you can network with fellow students, ask questions and submit assignments for peer review in our thriving Facebook group.

- On completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, refresher training.

Is it for you? Read on to find out…

Are you looking for a job in UX? According to a recent report, "UX designer" and "UI designer" are two of the ten fastest growing job titles in the last 5 years — and this course will help you get a job in the field. Want proof? After taking this course, George Atherton went for a job interview with Microsoft’s UX team. He wrote to say that “the course gave me enough background to speak with confidence during the interview about the UX design process, and being able to say that I’d completed a UX certification course gave me some mileage despite having little prior experience.” The great news is that he landed the job. So if your goal is to get a job in UX, take this course first.

Are you developing a web site and need to create a great user experience? After taking this course, Tyler Dylan Brown wrote, “This brought my entire Agile development team up to speed on how to integrate customer development/feedback into a user centered design process. MUST HAVE for engineers.”

Are you looking for tips and tricks to design better user interfaces? After taking this course, Clasesdeguitarra wrote: "Of all the courses I´ve taken here, yours was the one that really got things going for me. I managed to get the bounce rate of my web site from 75% to 30% just by following some simple things I learned from you. I also started working on some video lessons for my YouTube channel and guess what: I have over 1500 subscribers in just a few months. My FB page is over 2200 just because now I design my products and the promo associated with it thinking about a better user experience."

Are you a web designer or developer looking to expand your skill set to include user experience? After taking this course, Alan Hurt wrote, “I took this course as a web application developer looking to learn some UX basics in an effort to bring in more User Experience design aspects to my work environment, and I have to say the course exceeded my expectations with what I learned. Each lesson teaches you something useful and the exercises actually make you think about what you are learning.”

Are you looking to pass HFI’s CUA exam? After taking this course, Anne Adrian Hondema wrote, "This morning I took HFI's CUA-exam and I am glad to inform you that I passed! Your courses on Udemy have proven to be a good alternative for the (much more expensive) courses of HFI and I thank you for that. Okay, I did a lot of reading apart from your courses, but the general 'red route' through usability-land was very useful and provided the 'hooks' I needed to do further exploration."

Are you looking to broaden your knowledge of UX or put what you know on a more formal footing? After taking this course, Matthew Magain wrote, “The depth and breadth of content covered in this course is seriously impressive. All of the major UX techniques are covered in a way that anyone could take this advice and apply it to their own projects or organisation. If you want to learn how to do user-centred design, this is the course to get.”

Sign up now to get lifetime access to this course. With Udemy's 30-day money-back guarantee, it's risk-free.

    • You don't need a background in user experience, design or development to take this course.
    • This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take about a week to complete.
    • Over 60 lectures and 10 hours of content!
    • Bake UX into your workflow by following a proven, user centred design framework based on the usability standard, ISO 9241-210.
    • Use personas to share information about customers and their tasks in an engaging and usable way.
    • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
    • Specify usability metrics to make sure your web site is neither under- nor over-engineered.
    • Get hands on practice with user experience techniques like personas, card sorting, contextual inquiry and heuristic evaluation.
    • Learn about different methods for usability testing web sites and when to apply them.
    • Web site designers who want to understand the principles of human-centred design.
    • Marketing managers who want to find out about the business and brand benefits of user experience.
    • Project managers who want a full lifecycle process for introducing usability into their web project.
    • Interface designers who want to learn methods for testing and evaluating their web designs.
    • Business analysts who want quick and effective tools for communicating requirements of web users.
    • Software developers who want to learn techniques for designing better web sites.
    • Anyone who wants to transition from their current job role to a career in user experience.


  • SECTION 1:
  • 1
    Why take this course?
  • 2
    Introduction and Objectives
  • 3
    The 3 principles of usability
  • 4
    The Fable of the User Centred Designer
    42 pages
  • SECTION 2:
    Going where the action is: Understanding users in context
  • 5
    How usability depends on the “context of use”
  • 6
    What is a browser?
  • 7
    An introduction to contextual inquiry
  • 8
    Ozzie's Remote (NSFW)
  • 9
    The 5 habits of highly effective researchers
  • 10
    Empathy Map
    1 page
  • 11
    Contextual Interview Summary worksheet
    1 page
  • 12
    Interview Highlights worksheet
    1 page
  • 13
    Flash quiz
    5 questions
  • 14
    Answers to the Flash Quiz
  • SECTION 3:
    How to get niche quick
  • 15
    Introduction to Personas
  • 16
    Walkthrough of a persona case study
  • 17
    Data analysis techniques for classifying users
  • 18
    Persona groups worksheet
    1 page
  • 19
    Individual persona worksheet
    1 page
  • SECTION 4:
    What can a London bus teach us about usability?
  • 20
    Red Routes, or why featuritis doesn't work
  • 21
    How to develop your own Red Routes
  • 22
    Red Routes — Quick Activity
    1 page
  • 23
    How to build bulletproof user stories for agile
  • 24
    Red Routes and User Stories worksheet
    1 page
  • SECTION 5:
    Beyond “easy to use”: Measuring the user experience
  • 25
    Lean UX and hypothesis testing
  • 26
    The ISO definition of usability
  • 27
    Midterm Quiz
    10 questions
  • 28
    Answers to the mid-term quiz
  • SECTION 6:
    Site structure and navigation: Finding is the new doing
  • 29
    Introduction to information architecture
  • 30
    Organising content with the LATCH model
  • 31
    Information Architecture — Quick Activity
    1 page
  • 32
    How to use online and offline card sorts
  • 33
    Demonstration of an online card sort
  • 34
    Take part in a card sort
  • 35
    Analysing card sort data
  • 36
    Mental models and skeuomorphic design
  • 37
    Flash quiz
    5 questions
  • 38
    Answers to the flash quiz
  • SECTION 7:
    Simple rules for designing simple pages
  • 39
    How to use UI controls properly
  • 40
    User interface patterns and consistency
  • 41
    Progressive disclosure
  • 42
    CRAP ways to improve visual design
  • 43
    Design activity: Redesign this form
    1 page
  • 44
    My solution to the form redesign activity
  • 45
    Introduction to paper prototyping
  • 46
    Paper prototyping video
  • 47
    The benefits of paper prototyping
  • 48
    What's in a paper prototyping kit?
  • 49
    User interface sketching templates for web
    2 pages
  • 50
    Paper prototyping helper kit
    4 pages
  • SECTION 8:
    “And I have the data to prove it”: How to assess a web site
  • 51
    The 2 types of usability evaluation
  • 52
    10 heuristics of user interface design (Pt 1)
  • 53
    10 heuristics of user interface design (Pt 2)
  • 54
    What people do and what people say
  • 55
    How to moderate your own usability test
  • 56
    Usability Test Moderation — The Comic
    14 pages
  • 57
    Keeping a Poker Face
  • 58
    Usability testing with a paper prototype
  • SECTION 9:
    What next? Putting your knowledge into practice
  • 59
    Summary of key points
  • 60
    End of course quiz
    10 questions
  • 61
    Answers to the end of course quiz
  • 62
    Please give me your feedback on the course
  • SECTION 10:
    DVD Extras
  • 63
    Q&A, 26 June 2013
  • SECTION 11:
    Accreditation as a UX Professional
  • 64
    Q&A, February 10, 2014


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  • Andrew Hacker
    Great introductory class

    This is a great class to get a basic understanding of UX Design and how it all works. Coming from a print background, I didn't know much about this area of design and now I have a decent understanding and I now know some of the terminology. Granted I can't throw myself headfirst into the UX world, but now I will understand it better when I am working with it.

  • Uchenna Ngwe
    Best online course that I've taken

    Very thorough, informative and easy to understand quickly. Dr David Travis is a brilliant lecturer and the materials provided are even more useful.

  • Maria HB
    Best practices

    This course is a true accelerator to all who want to learn the best practices of user experience design and testing. The course is very well structured, and there is an excellent Q&A session and forum where you can find answers to almost all of your questions. I highly recommend this course!

  • LaTina Arrington
    Awesome course

    Very informative and in-depth. Gives a good foundation to apply principles in practice.

  • Desmond Byram
    Thank you for your hard work

    I am impressed with how much you care, thank you for this.

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