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Social Media Management

Digital marketing training to Learn How to Use Social Media, Social Media Strategy and Social Media Marketing.
13 reviews
TAUGHT BY
  • ComplySocially Training Enterprisewide Social Media Training
    Comply Socially helps employers manage the risks and capitalize on the opportunities associated with social media in the workplace through expert-led, live and cloud-based social media training courseware.

    The instructor Eric Schwartzman is founding chair of the PRSA Digital Impact Conference. He is founder and CEO of ComplySocially, a startup that helps individuals and organizations manage risk and scale engagement through innovative online social media training. He is co-author of the best-selling “Social Marketing to the Business Customer.”

     

WHAT'S INSIDE
  • Lifetime access to 37 lectures and 8 quizzes
  • 8+ hours of high quality content
  • A community of 500+ students learning together!
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Social Media Management

Digital marketing training to Learn How to Use Social Media, Social Media Strategy and Social Media Marketing.
13 reviews

Social media management training for social media managers, executives and entry-level employees from the top-rated social media training provider. Learn on your desktop, smart phone or tablet.

We help employers manage the risks and capitalize on the opportunities of social media in the workplace through expert-led, self-paced online training videos and tutorials.

We also offer Facebook Training, Twitter Training, Linkedin Training, SEO Training and more .

    • You will need a current web browser
    • You will need to know how to cut, paste, drag and drop
    • You will need a Gmail account
    • You will need Facebook, Twitter and Linkedin accounts
    • Over 37 lectures and 8.5 hours of content!
    • Why social media matters
    • Using social media for business outreach
    • Social media benefits and drawbacks
    • Overview of key social media tools
    • When to blog, comment or listen.
    • The business case for RSS, blogging and podcasting.
    • How to integrate new media into conventional public relations campaigns.
    • The basics of search engine optimization (SEO).
    • Podcast development, production and distribution.
    • About video-on-demand and webcasts.
    • About social bookmarking and networking.
    • How to use Twitter to track news and build communities.
    • HTML and RSS measurement techniques
    • How to live stream video to the web from any smart phone
    • How to embed photos, videos and PowerPoints from a social network on your website
    • How social media can drive business social responsibility

CURRICULUM

  • SECTION 1:
    Intro
  • 1
    Overview
    01:51

    Learn strategies and tactics for the effective implementation of social media for business. 

  • 2
    Promotional Materials
    01:15

    See and hear testimonials from past attendees of Eric Schwartzman's social media training workshops.

  • 3
    Housekeeping
    01:21

    What you need to know before you take this course.

  • 4
    Social Business
    16:43

    Learn how social media forever changed mass media communications and why businesses must embrace it.

  • 5
    Realistic Objectives
    02:25

    Learn realistic goals of social meia for business.

  • 6
    Value Proposition
    02:17

    Learn to define the value proposition of social media for business.

  • 7
    How did the World Wide Web change the mass media business?
    1 question
  • 8
    The Business Case
    03:22

    Learn to articulate the business case for social media to co-workers, managers and clients.

  • 9
    Which one of these statements is false?
    1 question
  • 10
    Control vs. Credibility
    03:10

    Why there is an inverse relationship between control and credibility on social media and the web.

  • 11
    On most corporate websites, there is an inverse relationship between…
    1 question
  • 12
    Engagement
    06:05

    Achieving reach and frequency through likes, comments and shares.

  • 13
    For the Enterprise
    05:39

    How social media impacts organizational disciplines and how to ensure lawful use.

  • 14
    Disruptive Impact
    04:03

    Learn how social media gives individuals a way to keep large organizations in check.

  • 15
    Impact on Reputation
    08:28

    Left unchecked, here's how social media can tarnish corporate reputations.

  • 16
    Strategy and Tactics
    06:13

    Strategic and tactical considerations of social media for business.

  • 17
    The homeland/embassy digital strategy argues…
    1 question
  • SECTION 2:
    Hands-On Training
  • 18
    Launch a Blog
    07:12

    Launch a blog and publish a post. Learn visual and HTML modes. Use bullets and link anchor text.

  • 19
    Google Analytics
    08:13

    Set up Google Analytics and monitor unique visitors, top content, search traffic, refferals and more.

  • 20
    Measure RSS
    10:11

    Set-up Feedburner and measure blog subscribers via RSS.

  • 21
    What is the purpose of Feedburner?
    1 question
  • 22
    Google Analytics can be used for...
    1 question
  • 23
    Embed Photos
    08:23

    Learn to embed Flickr photos in your new blog.

  • 24
    Embed PowerPoints
    04:49

    Embed a PowerPoint presentation on your new blog.

  • 25
    The following skills are required to use an embed code.
    1 question
  • 26
    Custom Newsfeeds
    07:02

    Parse an RSS newsfeed in the sidebar template of your new blog.

  • SECTION 3:
    Mobile
  • 27
    Audio via Mobile
    09:45

    Record and upload an audio interview to your new blog from a smart phone.

  • 28
    Video via Mobile
    12:42

    Stream live video to your new blog from your smart phone.

  • 29
    Which mobile apps can stream live video and audio to the web?
    1 question
  • SECTION 4:
    Case Studies
  • 30
    US Dept. of Defense Social Media Policy
    11:36

    How the world's most risk averse organization successfully deployed social media.

  • 31
    PSNH Crisis Communications Incident
    08:03

    How the energy utility Public Service of New Hampshire used social media during the worst ice storm in the state's history.

  • 32
    Toyota.com Live Streams Pruis Reveal
    03:41

    How Toyota used their online newsroom to live stream the Prius reveal at the Auto Show in Detroit.

  • SECTION 5:
    Wrap Up
  • 33
    SoLoMo
    03:25

    The use of mobile devices to conduct business locally based on social recommendations.

  • 34
    Digital Literacy
    06:05

    Why your job security depends on your digital literacy skills.

  • 35
    Next Steps
    01:10

    If you are taking this as part of the Social Media Boot Camp, advance to the 2nd course "Social Media Monitoring."

  • SECTION 6:
    Supplemental Resources
  • 36
    NLRB 1st Report on Social Media
    24 pages

    National Labor Relations Board General Counsel issue their first report on employer-employee social media case developments, including wrongful terminations and unlawful social media policies, in the United States of America.

  • 37
    NLRB 2nd Report on Social Media
    35 pages

    National Labor Relations General Counsel finds 5 of corporate social media policies to be unlawful in the United States of America.

  • 38
    Future of Social Media Strategy with Brian Solis
    39:30
    To make sure this online Social Media Training Bootcamp remains timely, we spoke to social media marketing analyst Brian Solis about his new book What’s the Future of Business – Changing the Way Business Create Experiences, which redefines the key elements of an effective social media strategy.
     
    If you haven’t read it yet, the new book advances his “shareable moments” concept into a framework for social media engagement by identifying when, what and how organizations can best shape the dynamic customer journey, suggesting social media marketing should be about shaping intentional experiences or the experiences customers have through experience architecture.
    If you’re not farmiliar with Brian, he’s a principal at Altimeter Group, which is a research and advisory firm. He’s also a keynote speaker and the author of two best-sellers The End of Business as Usual and Engage!  
     
    Prior to Altimeter, he founded FutureWorks, a marketing agency focused on digital media, branding, and business strategy. He also created The Conversation Prism in 2008, an infographic categorizing the various social media categories and the companies that provide those services.
     
    Brian Solis interview covers
    • Overarching social media management strategy
    • Intentional experiences and how organizations and individuals put together an experiential strategy
    • The dynamic customer journey
    • The 4 moments of truth
    • Impact of connected consumers and connected audiences on industries
    • Connecting social media marketing with customer service
    • Shaping intentional experiences through enterprise wide digital literacy
    • Why the sales funnel is dead
    • Practical tips for listening to customer experiences
    • Om Malik and finding the soul of big data
    • Newsle, Linkedin and the future of interoperability
     
    About the Podcaster:
    Eric Schwartzman is Founder and CEO of online social media training provider Comply Socially, which helps employers manage the risk and capitalize on the opportunities of social media in the workplace.
    Schwartzman founded iPRSoftware, his best-selling book "Social Marketing to the Business Customer" is the first book devoted exclusively to social media for business-to-business communications, and he's founding chair of the Digital Impact Conference in NYC.
    You can also find him on Google+.
  • 39
    Rashmi Sinha on Lead Generation on Slide Share
    29:00

    In this audio resource, Rashmi Sinha, the founding CEO of SlideShare talks about lead generation, user ratings, B2B social networking, making sharing beneficial to community members and encouraging meaningful discourse by discouraging anonymity.

    Topics addressed:

    00:47 -- Rashmi Sinha's previous appearance on the Supernova Podcast, hosted by Christopher Carfi on Blog Talk Radio, where much of the discussion focused on object-oriented social networking, and what makes these types of services different from more popular social networking sites like Twitter, Facebook and MySpace.

    01:15 -- As in the real world, and particularly in a business-to-business context, interaction is usually focused around a particular activity, like a meeting, convention or demonstration.   Popular social networks like Facebook and Twitter, when interaction is not focused around a specific activity, are sometimes awkward because there is no construct for that experience in the real world, where exchanges are organized around actions.

    02:07 -- SlideShare branded channels, a new area of the site which allow organizations to establish a custom, micro-site with their own look and feel inside the service, so they can engage with the broader SlideShare community.  Microsoft and Adobe have established their own branded channels, as has the White House and the Pew Research Center's Internet and American Life Project.   As part of the launch, SlideShares new branded channels are now open to other organizations and brands by request, which at the time of this podcast can made be submitting a form within that section of the website.

    03:09 -- The majority of SlideShare's community members are business decision-makers. Community members use the service mostly in a business context, since the social network is designed to host, share and promote discussion around PowerPoint presentations, which are used mostly in business to help make a point.  As a result, SlideShare is primarily a business-to-business social network.  On Feb. 6, 2010, just days after SlidShare's branded channels launch, there were 11 featured business channels, 2 featured education channels, 4 featured nonprofit channels and 1 featured event channel.

    03:54 -- The Slideshare Virtualization Channel, a new, curated channel put together by the B2B social networking service is one of many they intend to add over the coming months, to provide organizations with an opportunity to associate their product, brand or service with premium content appealing to a specific business audience segment by way of a sponsorship.

    04:49 --  According to Rashmi, Facebook is a personal social network that has been edging towards business.  Twitter is a social network that has always had a mix of personal and business applications. And Linkedin is a social network that is completely professional, with no room at all for personal interactions. She calls SlideShare a social network occupying the space between Facebook and Twitter. She acknowledges that SlideShare is very business oriented, but says that because it is such a visually oriented network where the most popular presentations usually incorporate a great deal of personality and flair, the service is conducive to interactions that are more personal than on Linkedin.

    05:49 -- SlideShare may be business-to-business, but the service's real strength is its ability to promote business with personality. For example, on SlideShare's homepage, the presentations that tend to rank high, combine a great deal of personality with their subject matter, rather than more dry, reference-type presentations, which may be packed with relevant, useful content, but are often suffer from dense copy block, too few images and no real visual punch.

    07:12 --  From a user-interface standpoint, there should be no difference between a B2C and B2B social networks, according to Rashmi.  She reminds us that as is true in all forms of social media, ease of use drives adoption.  And popular social networking sites like Facebook and Twitter are benchmarks for just how easy a social networking service needs to be to lure members.  We have become accustomed to interacting with others online in a certain way, and if a B2B social network is going to be successful, it should be as user-friendly as popular online social media.

    08:21 --  Connecting with perspective business customers in hopes of generating leads is the dominant behavior on SlideShare and Rashmi says her B2B social network is built around that purpose.  Presentations are used to pitch products, brands and services.  They support more extended, in-depth explanations.  Display ads may work to entice you to click and go somewhere, but they can't walk you through the types of explanations that are typical of more complex products and services.  It is the explanation that determines the length of a company's sales cycle.  At this point, presentations are a good consultative sales tool, since they make it easier for marketers to incorporate the various business processes, case studies and best practices decision-makers like to appraise when evaluating business products that could be incorporated into a company's everyday processes.

    10:17 -- Currently, from a measurement standpoint, Slideshare reports the number of views, embeds, favorites, comments and downloads.  In the future, the company plans to report referrals as well and offer more in-depth reporting capabilities.

    11:29 -- People upload their presentations on the site not just to share them with their existing business partners, but to get in front of other members they may not know, but who may have a need for their products and services.   As is the case with popular networking services, if you see other members there who you want to connect with, it encourages you to join. So the network effect is just as important in a business-to-business social networking environment, as it is on Facebook and Twitter. For business-to-business marketers, niche networks may also have additional value by aggregating a more targeted, premium audience.

    12:20 -- Rashmi reveals the typical pattern by which SlideShare embed codes wind up getting used to display member presentations.  First, members tend to embed their presentations on their own sites Then they tweet it out or share it on Facebook.  Next, people who find them on SlideShare may embed those presentations on other sites. The owner of the presentation tends to embed it only on their own side. But if it's good content it just takes off. Slide share offers numerous ways to syndicate presentations. But the quality of the presentation, as determined by the SlideShare community, determines how broadly it permeates online. In some ways, this makes it impossible to game SlideShare to generate leads. "Your content has to be good," says Rashmi. "We provide the tools for sharing, but if your content is getting distributed everywhere, it's because your content is good."

    14:31 -- In a business to business social networking environment, the absence of spam is a key component of getting people to comment. The quality of conversation must be high. "People have higher standards for B2B sites than on B2C sites. They don't want to put up a professional conversation in a place where they might encounter trolls," says Rashmi.   She also points out that not all comments about SlideShare content occur on her company's site.  Those conversations can and do take place on Facebook, Twitter and Linkedin as well.

    15:42 --  In contrast to the SAP Community Network (featured in a previous episode of this podcast about B2B social networks), SlideShare manages their community by hosting a forum for discourse, with ease-of-use as a core focus.

    16:28 -- Rashmi estimates that while only about 20% of the presentations posted on SlideShare get comments, 60% of all presentations draw either comments, embeds, favorites or downloads.

    16:55 -- Rashmi Sinha has mixed feelings about user ratings as a feature, so SlideShare opted not support that option.  She references a Sept. 22, 2009 YouTube blog post which reveals that site users, generally, are more inclined to grant YouTube videos five stars than any other rating.  In some cases, if they really dislike a video, they'll give it one star.  But people seldom rate videos two, three or four stars.

    On the blog Social Commerce Today, a Jan. 21, 2010 post titled "YouTube & The Death of User Ratings" by Paul Marsden offers the following interpretation:

    "Psychologically, it's far less taxing on the brain to give feedback in simple binary likedislike form, and binary feedback is arguably easier to turn into a useful format to inform choices. And culturally, binary feedback is less open to cultural bias, as anyone who has done a balanced scorecard review will know.  Americans overrate, Germans under rate." Marsden argues that when it comes to online social networking, likedislike ratings are more valuable than star ratings. He prefers to, "... leave ratings to professional reviewers -- it's what they're trained to do...."

    As a side note, this opinion is in stark contrast to Mark Yoltan's, who says that on the SAP Community Network, a business to business social network recognized as one of the most successful in the world, user ratings actually improve our performance, because poor user ratings in a public environment serve as a wake up call to either improve the product or encourage those who like it to rate it highly. Perhaps this is more a function of just how important what I'm rating is to me.  Could it be the more professionally relevant what I'm rating is, the more willing I am to invest the time to give it a star rating?  Any thoughts on this out there?

    As far as Rashmi is concerned, she choose the simple favorite button as the best practice for drawing in members to rate presentations.  But perhaps most important is the fact favorites and comments drive presentation downloads.  "When you have a lots of favorites that means that you are showing up on the screens of people across the site, because if I favorite your present station, your presentation will show up in my area of the site. So you get a lot more distribution when you get favorite and commented upon," says Rashmi.

    18:19 -- Tech-oriented content is the dominant subject-matter on Slideshare.

    20:09 -- And it's the visually attractive and provocative presentations tend to draw the most downloads on Slideshare. Shift Happens is a presentation uploaded by Jeff Brenman three years ago is a great example of the type pf presentation that tends to do well on SlideShare.  As of Feb. 6, 2010 it had been viewed 901,425 times, received 258 comments, 2237 favorites, 79,092 downloads and more than 10,000 views on various sites where the presentation has been embedded. 

    Rashmi Sinha says high quality presentations that are long and rely on dense copy block with fewer images tend to draw less attention, even though they may be packed with great information.  the premise supports the notion that good media is quite different from good research. The former promises quick insights, while the latter arrives at a perspective by covering all aspects of a rational process, but requires a more significant time investment. 

    As a side note, this argument reminds me of Steve Rubel's 2009 interview with Shel Holtz and Neville Hobson of For Immediate Release: the Hobson and Holtz Report, in which Steve said that as a result of he is looking to shorter, more abbreviated media formats to connect with broader audiences, suggesting infographics as a format he is interested in experimenting more with.  From a sociological standpoint, filtering information through one's online social network seems apt to promote the rise of pithy, sensationalist content, as EPIC 2014 predicted.

    23:08 -- Rashmi Sinha has learned a great deal about what it takes from a legal perspective to protect intellectual property rights in a B2B  social networking environment.  SlideShare does receive Digital Millennium Copyright Act (DMCA) complaints, but they are very infrequent.  From the beginning the service has sought to encourage responsible sharing of content.  Presentations on SlidShare are much more popular when they're downloadable, and content owners have the option of whether or not to make their presentations downloadable when they post them. "Overall, we've put in the hook for people to benefit from sharing their content and set up a positive loop so that if you go and share your content, you are getting rewarded from it.  Which means that often, the person sharing the content is the creator of the content or has the copyright," says Rashmi.

    24:09 -- When people share under their true identity, which is predominantly the case on SlideShare, and it would follow would be the case in most business-to-business social networking environments where lead generation is an primary objective, people are less likely to violate copyrights then they may be in environment where participants can achieve their goals anonymously.  In a social network where people use their real identity, you get much more responsible actions and much greater respect for copyright.

    24:53 -- The biggest misconception people have about B2Bs social networks is that the ease-of-use, functionality and usability standards for them can somehow be less than what they are in popular B2C social networking sites.  People have a certain way of using the web, and they want the same ease-of-use and they get from a B2B social network as they get from a B2C social network.

    25:51 -- Currently, Rashmi says the "white paper download" is the dominant paradigm for online B2B marketing.  But she also it's really a broken paradign.  Because you forfeit your e-mail address and contact information before you know whether or not the content is worthwhile.  SlideShare solves this problem by adding a layer of social networking.  Most favorites and commented content, rises to the top, making it easier to find and more likely it's worthwhile.  And you don't have to relinquish your e-mail address either. Rashmi calls the SlideShare approach more permission-based, rather than interruption-based, which business buyers are more resistant to.

    28:11 -- End

    Photo of Rashmi Sinha by Luca Sartoni

  • 40
    Eric Schwartzman' Social Media Week Keynote
    47:11
    Eric Schwartzman 9-23-11 (104)
     
    This is a recording of the closing keynote address at Social Media Week Los Angeles delivered on Sept. 23, 2011 by Eric Schwartzman (@ericschwartzman), coauthor of "Social Marketing to the Business Customer" with an introduction by Michael Terpin, CEO of Social Radius.  Eric discusses social business, how social is changing the way organizations communicate, and the way business customers procure and make purchasing decisions.
     
    Topics:
    • How are B2Bs using social media differently from B2Cs?
    • What are the biggest challenges to successful B2B social media outreach?
    • Content marketing, community management and social automation: What works best in B2B?
    • How are organizations calculating a return on investment for B2B social media initiatives?
    • What is the role of mobile in B2B social business and how might GPS technology change the way products and services are made?
    • What new opportunities does the prevailing social infrastructure make possible?
  • 41
    Philip Galanes on Netiquette
    38:25

    If you were denied a proper Cotillion or never had a chance to be presented at the debutante ball, it’s not too late for you. You can still learn how to act and behave politely from Philip Galanes (@SocialQPhilip) who writes the Social Q’s column in the New York Times every Sunday in Style Section.  Social Q’s offers lighthearted advice about awkward social situations and is sure to prepare you to present yourself appropriately in social circles.

    galanes

    In this interview:

    Philip's new book "Social Q's: How to Survive the Quirks, Quandaries and Quagmires of Today, " which comes out November 1, 2011.

    How Philip's book is different from Dale Carnegie’s “Win Friends and Influence People” and Emily Post’s “Ettiquette” which were both recently revised for the digital age.

    Are companies like Facebook and Netfilx being rude when they change their services?

    Snooping on your friend’s Facebook feed without leaving likes or comments, showing your humanity, chiming into the newsfeeds of younger Facebook friends.

    Appropriateness of married men friending married women without friending their husband first.

    Mattheis Lufkens's Twitter Diplomacy at Le Web last year showing that not all heads of state follow their own ministers. Is that rude?

    Geno Church who's daughter used Facebook and her cell phone to plan and actually run way from home.  When it comes to monitoring how your children use social media, is it rude to set up software to monitor your child’s online behavior without disclosing it to them?

    Using smart phones in social situations.

    In the world of search marketing, the term “black hat” refers to a search marketer who uses unethical practices to try and game search algorithms to come up first.  But what if those marketers come from other countries and cultures where unabashed capitalism is NOT necessarily frowned upon? Are they still unethical, or do we need to adjust our expectations of fairness?

    Buy Philip's book Social Q's: How to Survive the Quirks, Quandaries and Quagmires of Today

  • 42
    Johns Hopkins & Avery Dennison: Case Study
    33:58

    marcie-heather

    Marcie Steerman from the technical communications group at Johns Hopkins Applied Physics Lab and Heather Marks, Director, Interactive Communications at Avery Dennison talk about how their organizations are using private online social networking platforms behind the firewall as part of their internal communications strategy.

    Johns Hopkins is redefining internal communications practices with a social network that facilitates dialog among more than 4,500 staff members spread across a 300 acre campus. Their most dynamic platform is called the Cooler (as in water cooler) ans it’s powered by Elgg, an open source social networking engine. Because it's internal, staff members can discuss proprietary ideas without making inadvertent intellectual property disclosures.

    internal-comm

    Avery Dennison is using Lotus Connections to power their social networking internal communications plan. It’s a global company with more than 32,000 employees at 240+ facilities in 60 countries, and they’re using their private social network to time-shift and place shift conversations.

    Neither Elgg or Lotus Connections appear to have the types of activity streams that has made Facebook and Twitter so popular.  Elgg looks more like an online forum with user profiles and IBM doesn’t make it easy to find screenshots or samples of Lotus Connections online. Avery uses primarily the wikis, forums and blog modules to foster internal collaboration, rather than what Facebook or Linkedin users would recognize as a familiar social networking platform.

    But both organizations are realizing significant gains from their internal online collaboration initiatives, and in this episode they talk about:

    1. How they’re using internal social networks at their organizations.
    2. The benefits of social networking in a private environment.
    3. How they achieved widespread adoption.
    4. The importance of:
        a. Securing strong, executive sponsorship.
        b. Social media literacy among management.
        c. Comfort with social networking websites for external communications.
    5. The benefits and drawbacks of open source vs. proprietary social networking software.

    Social networks have value to internal communicators.  And social media literacy will become an integral part on most internal communications jobs in the future.
  • 43
    Social Networks for Internal Business Communications
    33:28

    2010 RobinDanielsI know what you’re thinking.  Private social networking is stupid.  Be open.  Right?  But there are plenty of situations where private social networking actually makes a heck of a lot of sense.

    Think about it.  Today, we use activity streams on social networks for marketing, sales and customer service.  But there’s nothing private about Facebook, and if you could social network with your coworkers and business partners privately, you could do more with less. But how do businesses social network privately? How do you get your own private Facebook?

    In his keynote at Dell’s B2B Social Media Huddle in London last month, Brian Solis said that he never shares information that gives him a competitive edge.  

    So what do you do if you want to use activity streams for collaborating with your coworkers and share proprietary information?  Email is great for person to person communications, but it’s a lousy collaboration tool.  Is there a safe way to build your own, private social network?  Google Wave was an early attempt at private social networking, but it was before its time.

    Chatter.com Profile Page

    Salesforce.com introduced Chatter, its exclusive social networking service as an extension of its SaaS CRM platform 2010.  And in February 2011, it made its private social networking service free.

    Access to a safe activity stream in a private social network behind a firewall brings new efficiencies and added productivity to the workplace. In this audio resource Robin Daniels, (@robin_daniels) VP of Product Marketing, Chatter talks about...

    • The results of their latest customer survey
      • 28% fewer meetings
      • 32% less email
      • 50% said they could find information faster
    • Why Google aborted Wave
    • The Salesforce Chatter Community Etiquette Guide
    • Overcoming internal adoption challenges
    • How Chatter protects customers against hackers
    • How Chatter compares to SharePoint
    • Seesmic integration for easier engagement and an open question to Loic LeMeur
    • Chatter’s biggest weakness
  • 44
    Haiti Earthquake Crisis Communciations Case Study
    25:48
    Haiti EarthquakeHaiti Emergency Earthquake Communications Case Study. Organizations charged with responding to the earthquake that killed 300,000 people in Haiti last January faced tremendous challenges. Barbara Burfeind, chief of Plans and Integration for Defense Visual Information within the Office of the Assistant Secretary of Defense for Public Affairs and Heidi Lenzini, lieutenant commander, U.S. Navy Southern Command Public Affairs, report on the interplay between disaster relief logistics, equipment and online crisis communications.

    Topics addressed:

    2:40 Haiti disaster online crisis communications lessons learned. Heidi describes her insights from manning the duty phone of the organization charged with keeping the world updated in the hours after a natural disaster.
     
    3:33 Emergency communications obstacles include the onslaught of inquiries to the point that communications systems become overloaded and information flow ceased.

    5:38 Conducting crisis communications online with tools like Twitter, Facebook, websites and voicemail, if continually updated with new information, can reduce paralyzing inbound requests and call volume.

    6:17 Emergency response logistics are interwoven with post disaster communications, and limited by transport to the site, lack of infrastructure and for limited communications bandwidth.

    8:00 Combat Camera photographers were on site and able to send images from the field.  Barbara describes how planning processes need to take into account the need for image collection early on.  

    8:53 Haiti emergency communications logistics depended closely on post disaster planning. Communicators that collect information or images need to be as self-sustaining as Marines to avoid consuming supplies meant for disaster victims.

    12:08 Damage to post disaster infrastructure defines an organization’s ability to capture and send images.  Prolific smart phones become irrelevant if there are no cell towers to link them to satellites.

    13:56 Internet and email capability after the Haiti earthquake were based on responding US military ships. Ship-based communications had limited bandwidth and public affairs often had to take second place to disaster communications necessary to recovery efforts.  

    21:20 Disaster recovery organizations must collaborate, accept help to staff up quickly, plan carefully and share resources. Heidi argues for putting in place online crisis communications systems to address the overload of requests for information after a disaster.

    24:09 End
  • 45
    FeedBurner Migration Manual
    51 pages

    The Step-by-Step Guide to Painlessly Moving your RSS and Email Subscribers to FeedBlitz, a Premium FeedBurner Alternative

RATING

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AVERAGE RATING
NUMBER OF RATINGS
13

REVIEWS

  • Caleb Koh
    Bits and pieces of important information loosely tied together and even worse customer management skills...

    Why does Stone River E-Learning butt its way into answering one of ComplySocially's clients? There's no mention of your involvement with ComplySocially - if you are under the same umbrella, why masquerade as another company? I already know what to expect from your answer - so don't bother with your crass replies. Your reputation as an expert in this field has been discredited with the way you handle your clients...your reaction to Gregg's question was far worse than the actual provocation. I think you guys should look into Customer Relations Management, rather than social media.

  • Mardi Barnes
    A thorough understanding s Social Media

    I have enjoyed this course. It is a few years old however and could do with updating to 2014. But the core is there. Eric explains social to his audience in easy to understand language and the case studies were interested too.

  • Carl Spira
    Strategy is taught here

    This course format is very pleasant and the instructor is not only knowledgable but also manage to keep your interest all the way through. Very illuminating examples from the real world and the instructor takes you away from which button to click mentality and instead takes you high enough to get an idea of why you are doing this in the first place and how to do it(many case studies).

  • Arsalan Haider Ali
    Extremely insightful

    A valuable coverage on the shift of communication trends from mass to social.

  • Hailah
    thats poor content

    this course not talk about SOCIAL MEDIA MANAGEMENT !!

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